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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, particularly highlighting the durability and secure fit of the phone cases and mounts. Many people appreciate the intuitive nature of the products and the wide range of available accessories, making them suitable for various uses like cycling, driving, and everyday activities. The overall user experience is frequently described as seamless and reliable. However, some customers were dissatisfied with aspects of the customer service, citing unhelpful or rude interactions, slow responses, or difficulties in resolving issues. There were also occasional concerns about product functionality, such as mounts failing, cases not fitting properly, or issues with wireless charging heads interfering with other devices. A few people also found the website difficult to navigate for product information.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, durability, and secure... See more

Quality

People report positive experiences with quality, often describing products as robust, well-made, and... See more

Customer service

Users describe ambiguous interactions with customer service. While many reviewers praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I... See more

Company replied

Rated 4 out of 5 stars

Wonderful products, but to order a single product i/o a set, is a cumbersome experience. Be as it may, whatever you ordered is top notch quality, wonderfully designed and handling is a breeze. Deliver... See more

Company replied

Rated 4 out of 5 stars

I have purchased a personally customized kit for my motorbike on 2024, and I am really delighted with it. But delivery time and tracking information provided by local carrier GLS (I don't know who... See more

Company replied

Rated 3 out of 5 stars

Having owned and used a quad lock wireless charger on my motorcycle for approximately 4 years and always been happy with it mine failed so I replaced it with a new one it came with a 1.1 metre cable... See more

Company replied


Company details

  1. Cell Phone Accessory Store
  2. Bike Accessories Store
  3. Electronics Store
  4. Hobby Store
  5. Motorsports Store
  6. Recreation Center
  7. Running Store
  8. Sporting Goods Store

Written by the company

Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The phone case protects my phone well…

The phone case protects my phone well and the mounting options are good. The magnetic holder is best for light duty as hitting a bump can easily have the phone fall.

24 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the review and for choosing the Quad Lock! We’re sorry the magnetic holder came loose on bumps; our MAG system is great for quick car mounts, but for bumpier roads or adventures, the twist-lock option provides an even more secure connection. Feel free to reach out to our team to review options! Happy adventures and happy holidays! Cheers :)

Rated 5 out of 5 stars

I’ve made several purchases

I’ve made several purchases, first for my bike and then a cupholder mount for my company car which I can swop out with my own car. The downside was the maghead which apparently is not compatible with my phone’s casing. I was able to return it for a full refund less postage. The refund was effected two days after returning it. Just a question, will the charging head for my bike work on the cupholder mount? I’m curious.

24 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-stars and for your multiple purchases, that’s awesome! We’re glad working with us went smoothly and great question about the bike charging head on the cupholder mount; our MAG wireless charger is fully compatible with it! But to double-check your exact setup, please drop us a quick line at support@quadlockcase.com or jump on Live Chat and we’ll confirm. Cheers :)

Rated 5 out of 5 stars

Great company

Great company to deal with, well packaged and arrived on time, great product fits well and easy to install Tim

22 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled that everything from purchase, to arrival, to installation has been the experience we aim for our riders! We hope you have some great adventures planned for 2026, we will be here for you! Cheers :)

Rated 5 out of 5 stars

Rock-Solid Stability Once Properly Assembled

Great holder. Very stable without any vibrations, even when using a heavier, large-sized phone. Just make sure to follow the assembly steps in the instruction folder. I didn’t at first and had a bit of a struggle, but once I restarted and followed the instructions properly, everything went together smoothly. Overall, very solid and reliable.

10 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5 stars! We’re thrilled the holder delivers rock-solid stability, that’s the aim of our game. Great tip on following the assembly steps; glad it clicked smoothly once you did! Here's to many more adventures together! Cheers :)

Rated 3 out of 5 stars

I will say this is a good product for a lot of people...just not me.

I will say this is a good product for a lot of people.. just not me. I used to have a Samsung phone, for which Quad Lock offered a case. When I had that phone it worked fairly well, although their case limited my ability to use 3rd party wireless chargers. Some worked, some didn't. Then I got rid of my Samsung and got a Motorola. Well there is no special case that Quad Lock makes for my new Motorola, so I had to purchase the universal mount. By the time I put a case on my phone, and added the universal mount, NO wireless chargers would work, not even their own motorcycle mag mount charger. Not to mention the universal mount didn't seem to have a secure attachment mechanism, as the tape they use on the back of their universal mount started failing within a week. There is no way I would trust this universal mount on my motorcycle with all the vibration (and I have one of their antivibration dampeners also). Now I'm stuck with all this Quad Lock stuff that I can't use. Luckily I can still put a Ram holder on the same mount, but I can't use the mag mount wireless charger or even any other wireless charger with the Quad Lock setup. And of course you have to pay for shipping to send things back to Quad Lock, so I will probably just give it away to someone or hold on to it in case I ever go back to Samsung or iPhone. That being said, if you are in the correct phone ecosystem for life, then this may be perfect for you.

1 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the honest review and for giving Quad Lock a try over the years. We’re glad it worked fairly well with your Samsung setup, but really sorry the universal adaptor didn’t meet your charging expectations. Whilst we do advertise the setbacks on our website, we’re always looking at ways to improve so your feedback has been shared with the team. If you’d like help with a return or any other options, please reach out at support@quadlockcase.com and we’ll make the process as smooth as possible.
Happy adventures. Cheers :)

Rated 5 out of 5 stars

Well built and solid connection

I bought the stem mount pro version. The product is well built, doesn't move under vibrations and the connection with the phone feels solid. I got mine with the vibration dampener and it works really well. I really appreciated the fact that a larger stem adapter is provided in the pro version by default, since the already installed one wasn't big enough!

28 November 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled the products are rock-solid on your rides, that’s exactly what we design for! We appreciate your support and wish you many more happy adventures with us! Cheers :)

Rated 5 out of 5 stars

Durable and protective without being bulky

With every new phone I just order a Quadlock case. It looks good, it's not bulky and is very secure. I can seamlessly mount it to my bicycle when riding. I really like the new mag mount feature as well.

21 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5 stars! We’re thrilled you keep choosing us for your phone protection needs. We are so happy that your are experiencing everything that we aim for! Happy adventures :) Cheers.

Rated 1 out of 5 stars

Case purchased did not work with the…

Case purchased did not work with the phones charging cable - kept coming out. When I raised concerns about this I was told the cable was the issue, despite it having come in the box with the phone. The case should have been big enough to accommodate one of the ones provided by the phone manufacturer and I think it's a scam to say otherwise. Worst company I have dealt with in some time.

The reply they have sent to this review told me to contact their support but I already did this and that's precisely who told me the cable was the issue.

21 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, we’re really sorry the charger didn’t work properly; that would be frustrating. If something’s not right with your gear, we want to make this right for you. Since we can’t see your details here, please email support@quadlockcase.com (or jump on our 24/7 Live Chat at quadlockcase.com). We will look into your case and provide a solution! Thank you for giving us the chance to fix this. Cheers!

Rated 5 out of 5 stars

Will buy again from them.

Quad lock makes wonderful products that offer a great solution that most people need. Their only downfall is that they ship USPS which sometimes can take forever to delivery your item(s). Customer service is wonderful. Maybe consumers need to make a stand against the postal service people in-charge.

20 November 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled you love our products and your growing loyalty means everything to us! We’re sorry USPS has been slow at times. We hear you, and we’re always exploring ways to improve services.Thanks for the support and ride safe! Cheers :)

Rated 5 out of 5 stars

Really good quality and service

The product quality are top notch and the service is amazing!

20 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled you love the product & service quality, that’s exactly what we aim for every time. Happy holidays and adventures! Cheers :)

Rated 5 out of 5 stars

Simply the best

Supreme quality of materials, total usability, superb products… Quad Lock are among the best in their field and they’re an iconic brand, I started using their products for my motorcycle and ended up in their ecosystem very quickly for everyday use - from tripods, to bicycle mounts the whole range is fantastic. They have great customer service too, which adds to the amazing experience!

1 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thanks for the 5-star review! We’re absolutely thrilled you love so many different aspects of our range! Your kind words mean the world to the team and we all wish you many more epic adventures over the holidays! Cheers :)

Rated 3 out of 5 stars

Just purchased a quadlock mirror mount…

Just purchased a quadlock mirror mount i cannot understand why they don't supply the anti theft screws with it but they want you to buy them separately i suppose it's so they can make more money..

19 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 3-star review! We’re sorry the anti-theft screws aren’t included with the Mirror Mount. We get why it feels like an extra upsell but they’re sold separately because not every rider needs them (some bikes have secure spots or riders prefer quick removal). That said, we’ve passed your feedback to the team. Glad you’re otherwise happy with the mount, ride safe! Cheers :)

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted, works great on my bike.
I highly recommend Quad Lock products!

19 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled it’s exactly what you wanted and works great for your adventures! Your recommendation means the world to us and we wish you many safe & happy adventures! Cheers :)

Rated 5 out of 5 stars

Been using for 2 years-satisfied

Have the mount for both my car and motorcycle.Excellent product- recommend.I suggest anti-vibration for motorcycle.

19 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hey there, thank you for the 5-star review and for your loyalty! We’re thrilled you’re loving the products and recommending them, that means a lot to us. Great call on the anti-vibration for the bike too; it’s a game-changer for smoother rides. Happy adventures! Cheers :)

Rated 1 out of 5 stars

Not Fit for Purpose!!!

Not fit for purpose. Bought mag case for iPhone 15 Plus. It feels very slippery in the hand. My mobile dropped a couple of times from my hand. Returned the product.

15 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the honest feedback and we’re really sorry the MAG case didn't suit you! We’ve passed this on to the product team, it’s valuable input like this that helps us improve. Thanks for giving us a go. We will be here when you are ready to try again! :)

Rated 5 out of 5 stars

High quality gear

High quality gear that has never let me down. I had a problem with one item., and the customer care team kept working on it until we resolved the issue. I've been using quad lock on my bike and in my car for a decade, and I recommend it to everyone I know.

19 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-stars and for a decade of loyalty, that means the world to us! We’re thrilled the gear & our team never let you down, that's the experience we aim to deliver! Happy holidays & adventures :)

Rated 5 out of 5 stars

The Quad Lock system is for me the best…

The Quad Lock system is for me the best option for my bicycles (MTB/Enduro and Gravel) and my 4x4 daily use. The case is exceptionally good, very good protection! Amazing products!

1 October 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled that we are your go-to gear, that versatility and top-notch protection is what we love delivering. Happy adventures :)

Rated 5 out of 5 stars

Perfect for motorcycling

Perfect for motorcycling, great product...

18 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review! We’re thrilled our gear is perfect for your adventures, that’s what we aim for. Thanks for choosing us and we wish you many more epic adventures over the holiday season! Cheers :)

Rated 5 out of 5 stars

Premium product with premium service

I have the purchased Quad lock cases and mounts for my bikes and car and even one on my ride on mower! Had a small problem with the case after a year and they sorted it without question. Might not be the cheapest but when you’re holding a Phone that costs £800 you need to invest in the best there is.
I would not choose any alternative now as I am locked into Quad lock!

18 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi there, thank you for the 5-star review and for trusting us across all your adventure types! We’re thrilled the team helped you out quick and that you find it worth investing in the best. We here for all your future rides. Cheers!

Rated 5 out of 5 stars

Great products work well have on…

Great products work well have on multiple bikes

17 December 2025
Unprompted review
Quad Lock logo

Reply from Quad Lock

Hi, thank you for the 5-star review! We’re thrilled our products are working great across your bikes, that type of reliability is what we aim for! Happy riding :) Cheers!

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