The product is great for whom need to spend money, manage invoices and optimize finances operations. Big problem unfortunately : Support service is terrible, it's been 2 days I m wait... See more
Company replied
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See what reviewers are saying
The registration was very efficient, the different topics you have to fullfill are structured in such a way that they are easy to follow without harming the intregity which is needed to open an acco... See more
My experience with Qonto was seamless all the way along from the company creation to the closure of the account for personal reasons. The support service is excellent. People are reactive and really... See more
Company replied
I liked how clearly laid out the step by step process was. Timeframes given were often very conservative and actual accomplishment times were much less.
Company details
- Financial Institution
- Bank
- Bookkeeping Service
- Business to Business Service
- Payment Service
- Private Sector Bank
About Qonto
Written by the company
Qonto makes day-to-day banking easier for SMEs and freelancers, thanks to an online business account combined with invoicing, bookkeeping and spend management tools. With an innovative product, highly responsive 7/7 customer service and clear pricing, Qonto has become the European leader in its category.
Get started with a powerful Business Account for all your everyday banking needs.
- Local IBANs (🇫🇷 French IBAN / 🇩🇪 German IBAN / 🇮🇹 Italian IBAN / 🇪🇸 Spanish IBAN)
- Payment cards: spend up to €200,000/month. No hidden costs. Pay online, in-store, and abroad, whatever the situation, our range of free and premium corporate cards included in your subscription has got you covered.
- Transfers: flexible payment methods - from Instant SEPA to SWIFT - so you can pay, and get paid, faster.
- Transactions: unlimited history and real-time notifications.
- Financing: easy access to integrated financing options.
Then, leverage our Financial tools to keep track of your money and help you grow your business.
- Invoice management: centralize invoices & receipts in one place, get paid faster & automate your outgoing payments
- Spend management: control team spending with budgets, automatic receipt collection & tailored access.
- Bookkeeping: collaborate seamlessly with your accountant, connecting to our suite of tools, and get a full, real-time cash flow overview.
Follow Qonto for news and company updates (LinkedIn, Instagram, YouTube, Medium).
Read more_____
Qonto simplifie le quotidien bancaire des PME et des indépendants, en offrant un compte pro 100 % en ligne, des outils de facturation, de comptabilité et de gestion des dépenses. Avec un produit innovant, un service client ultra réactif 24h/24 et 7j/7, et des tarifs transparents, Qonto est devenu le leader européen de sa catégorie.
Gérez tout votre quotidien bancaire depuis votre compte pro.
- IBAN français.
- Cartes de paiement : dépensez jusqu'à 200 000 € par mois avec nos cartes Mastercard Business. Sans frais cachés. Que ce soit pour vos achats en ligne ou en magasin, en France ou à l'étranger, nos cartes gratuites ou premium répondent à tous vos besoins.
- Virements : payez en 10 secondes chrono avec les virements SEPA instantanés gratuits et boostez votre activité à l’international avec les virements SWIFT, disponibles dans plus de 25 devises.
- Transactions : gagnez en visibilité avec un historique de vos transactions illimité et mis à jour en temps réel.
- Financement : accédez à nos offres de financement partenaires pour développer votre projet professionnel et recevez les fonds directement sur votre compte pro.
- Chèques : déposez vos chèques par voie postale et recevez votre argent sur votre compte pro sous 7 à 15 jours ouvrés selon le montant.
Profitez des outils intégrés à votre compte pro pour booster votre activité. 100 % ligne. Au même endroit. Que vous soyez indépendant(e) ou à la tête d’une équipe.
- Facturation : gérez vos devis et vos factures clients et fournisseurs, au même endroit. Anticipez la transition vers la facture électronique obligatoire avec notre outil 100 % conforme à la réforme dès son application.
- Gestion des dépenses : gardez le contrôle sur vos dépenses d’équipe. Personnalisez les plafonds de paiement et les catégories de dépenses autorisées puis validez les demandes de vos collaborateurs en temps réel et en quelques clics.
- Comptabilité : connectez votre compte à +80 outils partenaires et simplifiez la collaboration avec votre comptable en lui donnant un accès dédié pour récupérer les justificatifs en totale autonomie.
Suivez nos dernières actualités (LinkedIn, Instagram, YouTube, Medium).
En savoir plusContact info
18 rue Navarin, 75009, Paris, France
- hello@qonto.com
- qonto.com
4.8
Excellent
56K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Efficient & polite
19 March 2026
Excellent experience
Everything was great The service was smooth and helpful. I am very satisfied.
Highly recommended!
18 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Qonto
Hello, we are infinitely grateful for your precious support! 🤩
The agent of Qonto is very professional…
The agent of Qonto is very professional and understood straight our problem. She was very reactive and helpful
Thanks
17 March 2026
Le top qonto
16 March 2026
I liked how clearly laid out the step…
I liked how clearly laid out the step by step process was. Timeframes given were often very conservative and actual accomplishment times were much less.
16 March 2026
If you have the option
If you have the option, choose other bank. Dealing with an online system like this is unbelievably difficult and a complete waste of time. The customer service is so bad that they cannot solve anything through chat. You can keep knocking on that wall for weeks before someone finally helps you.
Usually someone will eventually reach out with many apologies and promises to solve the problem. And yes, they will probably solve it in the end — but the real question is how long it will take and what it will cost you in the meantime.
I do not even want to mention the amount of patience and nerves you need during all that time.
I have completely lost my trust and any positive feeling toward this service. I am now convinced that they are simply incompetent. This is the third time they have gone completely silent and stopped responding. That is why I am writing this in a neutral tone — they are not even worth wasting emotions on anymore.
It has been more than 15 days with no improvement. Recently they completely stopped responding.
This is a joke. Shame on a company that represents a financial institution. Good luck everyone!
14 March 2026
Unprompted review
Reply from Qonto
Dear customer,
We are truly sorry to read your feedback and fully understand your frustration.
One of our team members will be reaching out to you by phone today to personally address your situation and ensure it is resolved as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your patience.
The Qonto Team
Good advice quick response.
12 March 2026
They are really incredibly helpful and…
They are really incredibly helpful and were able to answer all of my questions immediately.
Joy
11 March 2026
Divin was an amazing help
Divin was an amazing help, he solved my problem with great efficiency on the phone.
11 March 2026
Good product, but expect trouble
We had a positive experience with Qonto for quite a while. The interface is clean, the product is easy to use, and features like receipt matching and invoicing were genuinely useful in our daily business operations.
That is why what happened later was so disappointing.
Qonto informed us that our account would be terminated. In the first communication, we were told that our business activity could not be supported. Later, when we asked for clarification, we were told that the reason could not be disclosed.
At that time, we were using a credit line. About a week later, the outstanding balance was debited and the financing was settled. We were surprised that this happened without a clear warning in advance that the credit line would be called in that way.
Additional financing costs were also charged during the settlement, which we found difficult to understand in light of the early repayment.
We contacted support several times, but we only received generic responses and were unable to get a clear review of the case.
This was frustrating because, before this happened, we had actually been happy with the service and had come to rely on it in our normal workflow.
The product is well designed, but the way this situation was handled left us very disappointed.
10 March 2026
Unprompted review
Reply from Qonto
Hello Mikhail,
thank you very much for taking the time to share your experience and provide us with your feedback.
We are strongly committed to making every customer experience a pleasant one and we are truly sorry that we were unable to meet your expectations.
If an account gets terminated it can have multiple reasons and all open fees and PayLater installments are debited.
Please do not hesitate to contact us by email at careteam@qonto.com addressed to Stefan, in order to look into this in more detail. We will do our best to resolve your concern as quickly as possible.
Best regards,
Your Qonto Team
They blocked me for reasons of…
They blocked me for reasons of identification ( what they ask every year ) - I present all info what they need but still nothing .
I text them - they don’t respond
I call them - they don’t respond
They block your money and you cannot do nothing about it !!!
When you do everything for your business to be successful , in that moment this bank will block you and you will loose I lot of payments and clients
3 March 2026
Unprompted review
Reply from Qonto
Hi,
Thank you for sharing your experience, and we are truly sorry to hear about the difficulties you have faced.
We fully understand how frustrating it can be to have your account blocked, especially when you are working hard to grow your business and every missed payment matters.
We want you to know that your situation has been taken seriously. A member of our team has reached out to you directly by email to help resolve this as quickly as possible.
We remain committed to providing you with the support and responsiveness you deserve, and we hope to turn this experience around for you very soon.
The Qonto Team
Reply from Qonto
Hallo Edward,
Onze excuses voor het ongemak dat u heeft ervaren.
Wij willen u laten weten dat wij zo snel mogelijk contact met u zullen opnemen om uw situatie te bespreken en verder te helpen.
Hartelijk dank voor uw geduld en begrip.
Met vriendelijke groet,
Qonto
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