Genuinely shocked at how good these are having ordered viral stuff before (clothes) the only down side that made me nervous was the constant ‘order more pairs for discounts’ before the first ones had... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered two pairs of shoes, one for my husband and the other for myself. They arrived within the estimated time and although I loved mine, my husband didn't like his, didn't like how the looked on h... See more
Company replied
I received my order and was unhappy with 2 items. Having read the return policy I was dubious about how the process worked. Gotta say it’s been extremely easy to follow and I’ve just been advised m... See more
Company replied
I had to refund the clogs after getting the wrong size for my boyfriend, and I needed to get it ASAP if possible for his birthday! Qomfort asked to donate the wrong sized shoes to make the exchange qu... See more
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4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
What a lovely company!
What a surprise! I came across this brand on Instagram and at first was a little sceptical due to being stung by scammers before, but upon closer inspection i realised it was a legit company so ordered a pair of very good value cloggs. They arrived (taking a bit longer than I'd hoped but they have come from australia so can't really complain!) and to my dismay they were too big. I contacted them for an exchange and they informed me of their incredible charitable exchange policy where you donate the shoes to charity and they send you a new pair completely free of charge. I love this! I will always try and support small brands like this where I can. it's so hard to set them apart from all the scammers out there!
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Georgina,
Thank you for the 5 stars and for taking the time to share such a detailed review.
We completely understand the initial scepticism, especially with how many scam listings are around online these days. I’m really glad you took a closer look and felt confident enough to give us a try. It’s also good to hear the delivery experience made sense once you considered they ship from Australia.
I’m sorry the first pair wasn’t the right size, but I’m really happy the exchange process worked smoothly for you. Our donation-based policy is something we put in place to keep things simple for customers while also ensuring good pairs don’t go to waste - so it’s great to hear you appreciated that approach.
Thanks again for supporting a small brand like Qomfort Co. and for the thoughtful feedback.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Made in China
There’s no Qomfort branding on the insole like the images on their instagram make out and the only writing on the clogs is “made in china”. The quality of the clog doesn’t seem bad but I have only just received them so I’ll see how long they hold up.
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Harry,
Thank you for taking the time to leave your feedback and for your order.
I’m sorry to hear there was some disappointment regarding the insole branding. We understand how expectations can be shaped by what’s shown online, and we appreciate you pointing this out. Depending on production batches and updates, some details like internal markings can vary, but we always aim to be as clear and consistent as possible with our product presentation.
We also appreciate your honest comments on the quality so far, and we hope they continue to perform well for you over time.
For customers reading this, if there are ever any issues or concerns with an order, we can absolutely process an exchange or refund where eligible. This is also why we ask customers to reach out directly to hello@qomfortco.com so our team can resolve things quickly and properly.
Thanks again for your feedback and for giving the clogs a try.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Scam. Cheap and nasty synthetic Temu quality clogs.
These clogs arrived squished up in a plastic, and when I opened them, the odour was intense and the chemical smell was overpowering. I had to leave them outside for a few days, then donated them to Salvos.(Sorry Salvos.). The ‘suede’ is not real suede, just an awful synthetic fabric. Multiple glue marks. Clever market from a drop shipped company, something I’d expect from Temu. Horrible!
3 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Poppy,
Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience.
We’ve also been unable to locate an order under the name provided. For customers reading this, this is exactly why we always ask that any order-related concerns are sent directly to hello@qomfortco.com — it allows our team to quickly verify details and resolve issues properly, whether that’s an exchange, refund, or any other support needed.
In general, new footwear can sometimes have a light manufacturing scent when first opened or be affected by transit packaging, but this should dissipate quickly once aired. That said, we’re sorry to hear you felt the need to dispose of your pair, as we always aim for every customer to be satisfied with their purchase.
We also want to be clear that we stand by the quality of our materials and production standards, and if any customer ever has concerns, we absolutely encourage them to reach out so we can help directly.
If you’d like us to look into this further, please contact us at hello@qomfortco.com and our team will be happy to assist.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing shoes and Customer Service
Amazing shoes and Customer Service. I ordered a size 41 as i normally wear. They arrived and they were too big. Not problem with getting a replacement pair and rather than returning the ill fitting ones they asked me to donate to a charity shop - just incredible
15 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad we could get the size sorted for you quickly and make the exchange process simple.
We really appreciate you mentioning the donation-based exchange as well - the goal is always to make things easy on your end while also ensuring perfectly good pairs can still go to someone in need rather than going to waste.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered two pairs of sandals and…
I ordered two pairs of sandals and unfortunately the sizes weren’t quite right. Qomfort were so helpful in getting the right sizes to me, and even more had me donate my two pairs to a local charity - People over Profit. This is definitely a company that values doing the right thing. The sandals are also high quality then the popular name brand, the insole has better support and the upper is top quality suede.
Definitely a 5/5 and would recommend to everyone I know!!!
17 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Peter,
Thank you so much for the 5 stars and for taking the time to share such a detailed review. I’m really glad we could help get the right sizes sorted for you quickly, even after the initial fit issue.
We also really appreciate your support of the donation-based exchange. The idea is exactly what you described - keeping things simple and customer-focused while ensuring perfectly good pairs can still go on to help someone in need rather than go to waste.
It’s also great to hear your feedback on the sandals themselves, especially around the comfort, insole support, and suede quality. We put a lot of focus into making sure they hold up well in both comfort and materials, so it’s really rewarding to hear that comparison.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
This company is amazing
This company is amazing. Great correspondence too!! They got back to me quickly when I asked a question. And the exchange policy is wonderful. The clogs are beautiful too. I would thoroughly recommend this company to anyone.
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Andrea,
Thank you so much for the 5 stars and for your lovely review! I’m so happy to hear you had a great experience with our team and that the communication was quick and helpful.
It also means a lot to hear you loved the exchange policy and your clogs too. We work hard to make the whole experience feel easy, supportive, and stress-free from start to finish.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
The socks are NOT…
The socks are comfy but are NOT 'slouchy' as pictured and described. They have typical elasticized tops, and will dig into you just like any other standard sock.
Furthermore, contrary to the big statement on the website, socks are not returnable.
Shipping is also slow, but that wouldn't matter if the product was usable or returnable.
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re sorry to hear you were disappointed with the socks.
We would however like to clarify for future customers reading this review that there is a clearly stated clause on our Returns Policy page regarding sock purchases due to hygienic reasons. As outlined on our website:
“For Sock Purchases: All sales are final.
Returns or exchanges will not be accepted due to hygienic reasons. If the sock item is deemed faulty or incorrect prior to being worn/used, we will send you a replacement for the item free of charge. No refunds for socks will be given.
Claims for damaged packaging and goods should be raised within 24 hours of delivery. Upon inspection, photo evidence of all original packaging is required. Any claims made outside of this window may not be eligible for compensation.”
We also want to note that our sock product photos show the socks worn in different styling ways, including pushed down for a slouchy look, however the socks themselves still contain elastic at the top to help them stay secure during wear.
Regarding shipping, we understand waiting can be frustrating and we do our best to provide estimated delivery timeframes upfront on our website.
We genuinely appreciate your feedback and thank you for giving our products a try.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Advertise $49 sandals and clogs on…
Advertise $49 sandals and clogs on Instagram and Facebook - but go to the website and there are NO shoes for that price at all. This feels misleading - falsely advertise a cheap price to pull people to the website. I like the look of the shoes but won't buy as deceptive advertising doesn't bode well for the product!
EDIT after response from Qomfort. The response is interesting. The Ads DO NOT specify USD. And yes it is confusing when you are an Aus brand, and advertising in Australia. I also searched the website for mention of USD - nothing could be found. And the policy they reference in their response also does not seem to exist. Given this, I still believe this is deceptive advertising. It is not that hard to insert a "USD" in front of the $49, then it would be clear to all. I also see I am not alone, others have also raised this issue, and it has not been fixed.
17 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re sorry to hear you felt this way, and we’d like to clarify a few things for both you and anyone reading this review.
We supply our products to multiple countries, which is why there is a currency selection option located in the upper right corner of our website. Additionally, a full summary of the final pricing is shown before checkout so customers can review the total amount before placing their order.
The $39.99 price advertised is in USD, as noted on both our website and within our ad policy. Our ads also clearly show selected styles “starting from” that price point depending on the product and current promotion running at the time.
We completely understand how currency differences can sometimes cause confusion, especially for international customers, and we’re always happy to clarify pricing or product details before purchase.
To all customers reading this - this is exactly why we always encourage anyone with concerns or questions to reach out to us directly via hello@qomfortco.com so we can investigate internally and assist properly before assumptions are made.
We truly appreciate the feedback and hope we’ll have the opportunity to restore your confidence in the future.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Hassle free exchange / charitable company
Ordered a pair of their clogs for my wife. They didn’t fit her unfortunately. Qomfort offered to send her a new pair in her size free of charge. Also love that instead of sending the pair that I already have they told me to donate them. Love the way they do business and will have a costumer for life
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Cameron,
Thank you so much for the 5 stars and for your kind words. I’m sorry the original pair didn’t fit your wife, but I’m really glad we could make the exchange process easy for you both.
We truly believe perfectly good clogs should go to someone who can use them rather than ending up in landfill, so it means a lot that you appreciated the donation-based exchange. Hearing that you love the way we do business honestly means the world to us.
Thanks again for supporting our little Aussie-based brand - we’re so grateful to have you as part of the Qomfort crew for life!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I'm really keen to buy a pair of these…
I'm really keen to buy a pair of these fabulous clogs but if anyone from qomfort is reading this, can you please explain what 'solo' & 'duo' mean at the point of order. Thank you so much.
15 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Josie,
Thanks so much for your lovely message and interest in our clogs!
“Solo” means you’re purchasing a single pair, while “Duo” is our bundle option where you can grab two pairs at a discounted price. A lot of customers love the Duo option if they’re choosing multiple colours or shopping with a family member or friend.
If you ever need help with sizing or picking colours, feel free to reach out to our team anytime - we’re always happy to help.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
2 pairs of quality clogs
Ordered 2 pairs. One on me and one for my partner. Mine fitted perfectly, and like many claim comfier than the B brand. Really well built in my opinion and of the same quality as the expensive alternatives.
On the other hand my stupid ass ordered a size too big for my partner. Reached out for an exchange and the customer service was excellent. The process for replacement is simple and straight forward, the team are very helpful and quick to respond. Incorrect size donated and new pair on its way. Amazing experience and will certainly be buying more in the future
15 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for such a thoughtful review! I’m so happy to hear your pair fit perfectly and that you’re finding them even comfier than the “B brand” while still delivering the same level of quality - that means a lot to us.
And don’t stress at all about ordering the wrong size for your partner, it happens all the time! I’m really glad the exchange process felt simple and straightforward, and that the team was able to help quickly.
Thank you as well for donating the original pair instead of sending them back. We love being able to keep perfectly good clogs out of landfill and into the hands of someone who can use them.
We truly appreciate your support and can’t wait to have you both back for more pairs in the future.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I’m extremely impressed!
I’m extremely impressed with this company. Donating items instead of returning, pricing and quality! I highly recommend!
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Amber,
Thank you so much for the 5 stars and for your kind words! I’m so happy to hear you’ve been impressed with the quality, pricing, and our donation-based exchange approach.
Keeping perfectly good pairs out of landfill while making the process easy for customers is something we care deeply about, so it really means a lot that it stood out to you.
Thanks again for the recommendation and for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Ordered the incorrect size
Ordered the incorrect size. Really fast response from the team. Agreed instantly to send a new pair at no cost. The original pair I was told to donate rather then send back and as there is no donation places around I was able to gift to a friend/family member. Experience has been great and its amazing they donate to those in need. The actual shoe quality was great and super comfortable.
1 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad the team could help you quickly with the sizing issue and make the process easy for you.
And absolutely no worries at all about not having a donation centre nearby - we’re always happy for pairs to be gifted to a friend or family member instead. The goal is simply to make sure perfectly good clogs continue being worn and loved rather than ending up in landfill.
I’m also so happy to hear you found the quality great and the clogs super comfortable. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great Team
Delivery is slow for obvious reasons but the team are fantastic with same day responses and do their best to ensure product satisfaction - no complaints
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Cameron,
Thank you so much for taking the time to leave a review and for your understanding regarding delivery times. As a small Aussie-based brand shipping worldwide, transit can sometimes take a little longer depending on location, so we really appreciate your patience.
I’m also so glad to hear our team was responsive and did their best to make sure you were looked after - that means a lot to us. Thanks again for your support and for trusting Qomfort Co.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great Quality and Customer Support
Qomfort Co’s customer support team was super understandable and helpful when I needed them. Their clogs are very good quality and at a fair price. Their donation exchange program is super easy for the customer and gives back to my community. I will be shopping again.
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Alex,
Thank you so much for the 5 stars and for your kind words. I’m really happy to hear our support team was able to help you when you needed it, and that you’re loving the quality and value of the clogs too.
It also means a lot that you appreciate our donation exchange program. We wanted to create something that makes exchanges easy for customers while also giving back to local communities and keeping good pairs out of landfill - so hearing that it made an impact on you is incredibly special.
Thanks again for supporting our little Aussie-based brand. We can’t wait to have you back for your next pair!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great customer support and exchange/…
Great customer support and exchange/ refund policy!
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ruby,
Thank you so much for the 5 stars! I’m really glad you had a great experience with our customer support and exchange/refund process. We work hard to make everything as easy and stress-free as possible, so this means a lot to hear.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Dear Danielle Cofounder and Director …
Dear Danielle Cofounder and Director As discussed previously you charged our account for two sets of shoes that we did not order. You kindly stated that if we sent a copy of our bank statement showing these charges you would refund us. The bank statement details were sent at the weekend and to date we have had no response. Commitment is not followed through. Can I recommend you get your customer service team to action what you say on public forums.
Thank you Danielle for your response. However the issue here is not whether we may have missed emails that went into spam, but the fact that you charged us for shoes we did not order. Your customer service team wanted us to keep these and pay 50 percent - i scent a scam. It was only when we have raised the issue on a public forum that you have resolved this. Certainly not a company to trust.
13 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Alexa,
We have checked our records and can confirm that we sent our replies to Marcus on the same day, and we have just resent the email again now. Kindly check your spam or promotions folder in case our previous responses were filtered there.
To help us keep communication clear and resolve this properly, we kindly ask that you continue corresponding with us directly via email rather than through Trustpilot comments.
For all customers reading this - this is exactly why we always recommend contacting us through hello@qomfortco.com for any order concerns, and checking spam/promotions folders if you believe you may have missed a response from us.
We are still happy to assist and will continue working with you via email to resolve this matter.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
Super comfy shoes! Very responsive and helpful support when we needed to exchange a size which were a mother's day gift - thank you. Love the way you give back to the community as well 💖
13 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Camel,
Thank you so much for the 5 stars and for your lovely review 💖 I’m so happy to hear you’re loving the comfort of the clogs, and that our team could help make the size exchange easy - especially for such a special Mother’s Day gift.
It also means a lot that you appreciate the way we give back to the community through our donation-based exchanges. That support truly means the world to us.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent service, keep it up!
I accidentally bought the wrong size and Jade from Customer Support was amazing in assisting to get a replacement. The instructions given were concise and very simple to understand.
Keep up the excellent work Qomfort and I wish you success!
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Muhd,
Thank you so much for the 5 stars! I’m really glad Jade was able to help get your replacement sorted smoothly and that the instructions were clear and easy to follow.
We know ordering the wrong size can happen sometimes, so we always want the exchange process to feel simple and stress-free.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered 2 pairs so that I could give…
I ordered 2 pairs so that I could give one to my partner. The quality on both pairs were great. Mine are very comfy and required no break in period which I love. His were a size too small. The exchange process was super quick and easy. You’re chatting with a human and it feels like it. These are my new go-to shoes
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ashley,
Thank you so much for the 5 stars and for sharing this! I’m so happy to hear you’re both loving the quality of your clogs, and even better that yours were comfy straight away with no break-in needed.
I’m also glad we could get your partner’s size sorted quickly and easily. We really want every interaction to feel personal and human, so your comment about chatting with a real person genuinely means a lot to us.
Hearing these have become your new go-to shoes absolutely made our day. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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