Citation ISO Certification  Reviews 1,101

We have used Citation for our ISO Certification for over 11 years now, and I cannot speak highly enough of the service. Our auditor, Caitlin Wevill, was brilliant. It was a pleasure to work with her.... See more

We have just completed our consultancy appointments with Alex Misovicova. She was very knowledgeable and helpful throughout the process and always available to answer any questions we had. She took a... See more

Cheryl S represents everything that an auditor should be. Friendly, honest, positive, constructive - the list goes on. Audits can be intense, but today we felt that Cheryl was always looking for the p... See more

We have just completed our first consultancy appointment which last 1.5 days. Our consultant was Simon Langston and he was very knowledgeable and patient throughout the whole process. It was very easy... See more

Another very positive experience with our ISO audits. Our Consultant Annya Poole was friendly and very helpful. She gave us some great advice for making things more efficient at our next audit and upd... See more

We have just completed our first ISO audit on Thursday 26th March 2026, with Alex Misovicova as our consultant, and she was truly amazing. From start to finish, Alex was kind, friendly, and p... See more

Nicola Durnan from Citation was very friendly, professional, and easy to work with. She was extremely helpful throughout the process and took the time to explain everything clearly, making things stra... See more

Lucy Littleboy was our auditor and made the whole experience relaxed and enjoyable. There is always some trepidation going into an audit, but Lucy immediately put me at ease and ensured we got throug... See more

ISO9001 - I had Matthew Mccomiskie as my consultant for the ISO9001. Matthew's knowledge and experience and assistance was amazing and made the time which I was dreading fly by. He built a rapport i... See more

Our first audit, conducted by Colin Turley, was the opposite of what I was expecting. I was expecting an intense session, with someone try to catch me out, instead what we had was a friendly auditor,... See more

We had our ISO 14001 Environmental Audit today. Our Auditor Caron Axford was very good, made everything easy going and at a very good steady pace. Fully explained what evidence she was looking for and... See more

Just completed our IMS 9001/14001 and ISO 45001 Audit. I've only had experience assisting with ISO in a previous role so to take a lead on the audit was a new experience, however out auditer Caitlin W... See more

We had our Pre certification Audit for ISO 45001, which was carried out by Annya Poole. As our previous ISO's pre certification audit have gone, this just the same. Annya made the whole process seamle... See more

I had an appointment with Andrew North today and I have to admit he made me feel so much better by the time that we had finished. He was very patient and he explained things in such a way that they be... See more

Our Audit for ISO 9001 was undertaken by Caitlin Wevill. She was very thorough in her approach but also sympathetic to the fact that it was new to us. Although we understand our Industry well fo... See more

We had our second stage review today for ISO9001 provided by Robert Crosby and the process eas efficient and seamless. Rob also provided some great advise based upon enquiries and questions asked.

Had our first consultancy sessions this week with James Hopton, who made the process easy and eased all my nerves. He made everything seem simple and explained everything I was unsure of, I wouldn't h... See more

I had the pleasure of being audited by Diane Beck, and I can honestly say she was fantastic. Her approach was thorough, fair, and incredibly professional, while still being supportive and approach... See more

From start to finish the process is slick and efficient. The booking team are professional and always check in advance that the audit, which was booked some time ago, is still suitable for diaries.... See more

We’ve worked with Karen Knaggs twice now, first during our ISO 27001:2013 audit last year, and again this year for our upgrade to ISO 27001:2022, and both times she has been absolutely fantastic... See more

I have had a terrible experience with Citation. I have been in discussions with them for four years about terminating my contract due to feeling I was paying for a service I had not received.... See more

Had the pleasure of meeting Simon Langston from Citation today, he took on the duties of carrying out our full ISO9001 Accreditation. It was conducted in a very professional manner, with support wh... See more

We used Citation ISO Certification for our ISO 27001:2013 to 2022 upgrade, and I cannot speak highly enough of the service. Our auditor, Simon Langston, was brilliant. He turned a usually dry process... See more

We had our annual audit with Monika Zak over the course of the last 2 days - the whole process was exceptional, from the flexibility of booking to the audit itself, and the follow up communications.... See more

Great audit. Jenna Lawler was an amazing auditor. She was clear in her aims and gave a us a realistic audit plan. I would be happy to have her as our auditor any day. I would also recommend Citation.... See more

The Consultant that lead us through the initial stage of how to achieve ISO Certification (Annya Poole) was excellent in helping us understand what was required. We are a new company and we were thou... See more

We recently completed the 3 Day Gap Analysis with Citation for adding ISO 14001 and 45001 to form an integrated Management system. This was carried out by Auditor Lucy Littleboy. The Analysis was done... See more

This was my First 45001 and 14001 audit, the initial meetings with Margaret McGrath were so helpful and she helped with training links to support my future audits and great helpful tips. Margaret's in... See more

Jerry did his best to answer all my questions considering that im a "baby" LTD and i bombarded him with questions and scenarios and on top English is not my first language but he did a great job! Th... See more

Excellent support and advice as always. I have 4 ISOs with citation and I find their audits so helpful. I always get good advice on how to improve our systems and internal audits and they are always o... See more

Completely stress free from start to finish. Thanks to Annya Poole we were able to successfully become accredited for ISO 27001, IS0 9001 and IS0 14001. Very much a credit to the team and herself, we... See more

It was very useful for my company the audit they are applying as it added to me and let me to learn new things about the ISO and how to communicate and link between ISO process and your real business.... See more

Kathryn James is by far the best consultant in the industry. She was absolutely amazing, extremely professional and unbelievably talented. Citation is extremely lucky to have her. Any company thinking... See more

we had a great audit experience with the ISO auditor - Wynn Walker. It was a pleasure to work with her. She was very clear on all communication, explained very well what was required and was very pati... See more

We've been with QMS/Citation since 2018, and we've always had a pleasant audit experience, whoever the auditor is. Caitlin Wevill, our auditor this year, conducted a thorough yet calm audit. I especia... See more

The team at Citation are great to deal with and make a complex process with our ISO compliance much easier to understand and implement. Jonathan was extremely thorough in his audit and very professio... See more

Our Consultant for ISO was Karen. She was extremely knowledgable and very patient with us. She helped us understand the processes we needed to implement as well as the documentation. She took her time... See more

Extremely knowledgeable Auditor Andrew Parfitt has been conducting ISO9001, ISO14001, ISO45001 and ISO27001 audits for my client Hayward Precision GRP over the past three days. Andrew conducted th... See more

We had our annual audit for ISO9001 with Citation. The auditor allocated to us was Andrew Thomas. Talking to Andrew and explaining our business allowed him to give a real understanding and perspectiv... See more

The consultation with Jerry was excellent – clear, well-structured and very informative, while also being conducted in a genuinely friendly and supportive atmosphere. Everything was explained calmly a... See more

Chris was great throughout the whole audit. He took his time prior to understand our business and management system which really added to the audit and asked great questions where I was able to show t... See more

We just did out ISO 42001 certification with Citation, represented by Peter Johnston, and he made the whole process very smooth and painless. Thank you for all the support

My initial Citation ISO consultation with Niki was excellent. It was a long meeting and she did an excellent job of guiding me through the process in a clear and methodical way. I would recommend both... See more

We have been with Citation for our ISO needs now for several years and we have always had a good experience. The audits are helpful and informative, furthermore the support is always great. Our recent... See more

Working with Peter on the ISO 4001 consultancy was an absolute pleasure. From start to finish, Peter demonstrated exceptional knowledge and expertise, making what could have been a complex process... See more

We had the pleasure of hosting Wynn for a comprehensive 3-day ISO audit, and the experience was nothing short of fantastic. From the outset, Wynn demonstrated exceptional professionalism, clarity,... See more

Simon Langston took us through our audit and he made it a very easy and relaxed processed. He is incredibly knowledgeable and provided some fantastic advice in a very professional yet personable manne... See more

Our Auditor Karen Knaggs conducted a very comprehensive Audit, covering ever aspect of the Standard ISO27001, She was incredibly clear and concise, explaining what she required at every stage. and at... See more

Fantastic session with Annya Poole, learnt so much from her, easy to talk to, great advice, understood my problems and covered the. I would not hesitate to ask for Annya in the future. 1st class train... See more

A very positive experience on our Citation ISO 9001 audit with auditor Caitlin Wevill. Caitlin was both professional and friendly. She was organised, efficient, gave advice and was helpful throughout... See more