Would give one star if possible, appalling service in business class, everyone loaded at the same time, nearly knocked over by people rushing to economy,offered dinner on a morning flight as that was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cancelled my flight because Bali weren’t allowing direct flight (booked this flight over a year ago) one month later they’ve put my flights back on but 3 times more than what we paid… which is reall... See more
Travelling from Thailand via Doha to New York. Arriving in January in New York in summer dress with out my suitcase( with medicine and personal things). Got a telephone number from the ground people... See more
Would have a zero if I could give one. Left my 16 year old daughter in Australia without warning - never bothered to contact us to tell us flights were cancelled. Refused to offer refund on the retur... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Qatar Copenhagen treat their customers like cattle, -most lousy flight operator in the world.
I am a travel agent and a very frequent flyer out of Copenhagen (Diamond level - double gold - on Star Alliance). I booked 10 seats for our travel group. There were two flights from Doha to Kathmandu, and when booking they pretended that they were both nearly full (to get a better price). However after having selected seats for all of us, so that we could sit together. They combined the two flights into one (similar model) ... And all our seat reservations were gone.
I managed to get some reasonable seats booked again, but as a good customer, I always check in online (right after check-in was opened). To my big surprise our seats on rows 12-16 (window) had been swapped to the second last row 54, right next to the toilet and kitchen, where you have noise all night.
The EXACT same thing happened last time I traveled with Qatar. Something is really wrong with their systems, or with the people managing the flight seating in Copenhagen, -on other leg's seats were preserved, but when I called Qatar to complain, I got the information, that they (from India) could do nothing - it was all in the hands of the check-in counters in Copenhagen, and I could show up there 3 hours prior to departure, to see if I could book some better seats - for the third time....
NEVER trust your Qatar booking, it is just a showoff. When they finally check you in, they change the seat, and my group was not even seated husband and wife together. TERRIBLE service.
Never flying with them again
Inconsistent information provided regarding visa on the website.
Inconsistent information regarding accommodation.
No hotel provided for a 17 hours layover.
Terrible customer service.
No clear information provided.
I .am pushpa kumara.i am like work in…
I .am pushpa kumara.i am like work in qatarairways.i have drivin.light vehical and hewy and forklift oparoer.driver experience 15 years and forklift expiriyans 5year.bifor work qatar anthoer cumoany bifor year.i do motermicanic cos Srilanka NAQ.
FAILURE TO PROVIDE FIRST CLASS CABIN
If you are thinking of flying with Qatarairways First Class from Kuwait to Doha be aware that you may be put on an Al Maher flight (a charter subsidiary of Qatarairways). This is a charter aircraft that has no First Class cabin, no First Class seats (they do not recline) and there are no TV's or entertainment. The Airline charges full First Class fare for the flight and will refuse to refund you saying that they have the right to change the aircraft. According to other reviews this happens very regularly on this route
We have only had good experiences with …
We have only had good experiences with Qatar Airways.
I have had to contact their support a few times, and even though they were pretty slow to answer, they did provide useful answers.
We also re-booked a flight, which turned out to be cheaper and was supposed to be refunded some money. They didn't refund the money, however. When they were made aware that the refund hadn't happened, they initiated the refund process, and we had our money after a few days.
The planes are modern, fairly good room and OK meals during the flights. Hand luggage is only 7 kg but checked in luggage is 30 kg.
Bagage damaged - claim still not settled despite 10+ emails
On our trip from Dubai to Copenhagen one of our bags got damaged. We have asked for a like for like replacement for a bag that was less than a year old. However, it has taken ages and 10+ emails so far. At the end they suggested a different replacement bag and eventually a sum of money significantly below the cost of a like-for-like replacement bag. Slow and poor service and the case has still not been settled. Hugely disappointing after having spend a lot of money with Qatar Airways
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








