Similar to many of the posts below, I have residual funds in my account of £100 which I cannot access. I have tried numerous times to email customer support and received no response to my emails (I... See more
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Awful. Sent in a copy of my driving license, bank statement and utility bill. Now they're asking for me to hold up my phone to my face which shows the text message in a photo. The best part is th... See more
Company replied
Tried to close my account on their website. Sent email message with that request and no response. Now, there is no contact with them at all. Everytime I send them email I receive email back that my me... See more
Company replied
Aweful aweful bookies, I can’t even login- tried different devices, cleared cache done everything!! I did the welcome offer and they want the world of ID before giving your money back, I have money I’... See more
Company replied
Company details
Information provided by various external sources
Welcome to PWR.bet your one stop shop for Sports betting and Casino. Join today to get the best Odds online and take advantage of our 100% Bonus up to €35 or check out our casino and use our new player bonus of 100% up to €200 and 25 spins.
Contact info
United States
- pwr.bet
1.6
Bad
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Can't access funds
Similar to many of the posts below, I have residual funds in my account of £100 which I cannot access. I have tried numerous times to email customer support and received no response to my emails (I have now tried 2 different email address but haven't heard back for over 2 weeks). Surely there has to be some legal obligation that if the company stop trading in the UK customers are made aware of this so they can remove funds. In any case I would just like my money back.
Initially I had no issue with the site and it was actually quite user friendly but I would have to recommend everyone to avoid.
25 March 2021
Unprompted review
A similar experience to those…
A similar experience to those previously mentioned....PWR originally answered my initial email.....now nothing. They have £235 of my money and I am not happy!
20 January 2021
Unprompted review
Stay away
I would like to withdraw my money but there is no way. The page withdrawal is completely empty. No answers to my e-mails, chat is not available at any time. I fear my money is away. To all other people outside. Stay away from this site.
8 November 2020
Unprompted review
Reply from PWR.bet
Hi Paul,
We are sorry about this. I can confirm though that the issue has been resolved through our email communication with you.
Feel free to contact us again by email if you have other questions and our Customer Support will be happy to assist you.
Shocking - stay well clear
Shocking. I’m only on here as I was trying to find a way of contacting them. They may reply to this! I want to withdraw my money - impossible - it offers me trustly which i have never used. I can’t place a bet. I have sent 3 emails no response. I found the live CHat board below - it’s shut ! Even though it’s ‘open’ 24/7. I’ve left 4 messages there as well. I fear my money is gone. What a bunch of shisters! Stay well clear no wonder they lost their license
20 July 2020
Unprompted review
Reply from PWR.bet
Thank you for letting us know about the situation and we are sorry to learn that you've experience. Our Support Team currently not 24/7 but we are open from Tuesday-Sunday at 2-10PM CET. We have sent you an email to address your concern regarding your withdrawal. We are sorry for any inconvenience caused.
UK licence now suspended
UK licence now suspended.
anyone surprised ?
14 February 2020
Unprompted review
Reply from PWR.bet
Hello GW,
Due to the fact that the UK license is not active anymore, unfortunately you are not able to play or to deposit on our website. We are sorry for this inconvenience. PWR bet is working on retrieving our UK license and we will be back in UK soon.
They stole £600 from me
I can't login to my account, I had £600 on there. Any emails keep bouncing and there's no live chat. Absolute SCAM, stay away!
16 January 2020
Unprompted review
Reply from PWR.bet
Hello Josh,
We are sorry to learn that you are having this issue with your account. In order to get this resolved, one of our representative will get in touch with you via email. Kindly note that our email address is support@pwr.bet and our Live Chat can be found from our website. As for the Live chat and emails, unfortunately, there is no log from our data that you contacted us via Live Chat or email until this last email that we received from you. If we have received any communication for you rest assured it will be handled in a timely manner. To ascertain that chats/emails from you won't get lost, here is the link for our Live Chat to make sure your chat will be received and handled accordingly:
https://tawk.to/chat/5ab0c6f04b401e45400de0ab/default?$_tawk_sk=5e2262db78ed14979496c7f2&$_tawk_tk=c9d0e4c66d2158e21fe7a338049fe857&v=681
We also receive your email just recently and we have responded accordingly to your email. If there is further assistance we can provide please do not hesitate to contact us and we will be glad to assist you.
PWRBET withdraw pay or not pay?
I am a PWRBET customer, and I requested my first withdrawal, they promised to withdraw to my ecopayz account within 24 hours.
24 hours passed and I didn't receive it on my ecopayz account.
I contacted the live chat, IRIS informed me that the withdrawal was approved by the responsible department and would be processed in less than two hours by the other department that makes the payments.
After this deadline, I did not receive it on my ecopayz account.
now i try to get in touch by email, live chat, nobody answers me.
I am trying to receive what is mine in fact and by right. I'm trying to settle amicably.
I want to know about PWR: will you pay me what is rightfully mine when ???
4 January 2020
Unprompted review
Reply from PWR.bet
Hello Glauber,
We are sorry to learn that you experienced a delay in your payout. The normal payout processing time once account has been verified is within 24 hours. However, there are some instances where payout needs to go on a review. As a security process, the payout that went on review status could take 48 hours in maximum to complete. We have noticed that the issue on your payout has been resolved and we have sent communications to you via email. We are also sorry that we couldn't communicate this information to you during the weekend due to capacity facts. Rest assured that your payout has been handled accordingly.
Legal action against PWR bet
It cannot be legal to simply not pay out and not reply to emails for withdrawals, They owe me 1000 pounds, another guy on here 5000. I have contacted the UK gambling commission and would advise you do the same.
2 October 2019
Unprompted review
Reply from PWR.bet
Thank you for letting us know about the situation and we are sorry to learn that you've experience a delay in processing your withdrawal. As for your request, our system have experience technical issue and our developers have already fixed this situation. However, all pending request affected by the issue has been declined and that includes your request. We on the other hand have submitted a request to manually process your withdrawal request and will communicate as soon as we got a response from the relevant team.
Ridiculous site, avoid!
Tried to close my account on their website. Sent email message with that request and no response. Now, there is no contact with them at all. Everytime I send them email I receive email back that my message can't be delivered because email address and sending to is no longer available and there is no contact number on their site and no any other contact detail whatsoever. Avoid!!!
30 September 2019
Unprompted review
Reply from PWR.bet
Hello Michal,
Thank you for letting us know about the situation and we are sorry to learn that you've experience a delay in processing your request to close your account. Unfortunately, the team which handles this request are experiencing heavy volume of emails which is why they cannot attend swiftly to the request. We are glad to inform you though that we have prioritized your request. And as requested, we have closed your account, kindly note that this will be treated as a regular close account request and does not apply any restrictions of those that have "Gambling Issues" thus, account can be reinstated at any time by simply sending a request to our Customer Success Rangers via email on support@pwr.bet.
AVOID
AVOID: I have been trying to withdraw for over two weeks, I submitted all required documentation on the 9th Sept and they have been silent since. I have sent multiple emails to the customer service and security addresses and have yet to receive a non-automated reply to any. Awful company.
26 September 2019
Unprompted review
Reply from PWR.bet
Hello Liam,
Thank you for letting us know about the situation and we are sorry that you've experience a delay in processing your payout. The normal verification process usually take up to 72 hours upon receiving complete documents. Then 24 hours to approve your withdrawal request. However, our company had experience issue with payment provider which took a while to resolved. We are glad to inform you though that issue has been resolved. We had to decline the existing request in order to process the new one. As we checked our records, your request has been completed and should be on your account within 24 hours. We are truly sorry for any inconvenience caused.
Absolute rubbish
Absolute rubbish. Happy to take your deposit but will not pay out. Been waiting for withdrawal since 4th Sep.
Following PWR response to my above comments I now find that they have stopped me logging in!! This company is just a scam
26 September 2019
Unprompted review
Reply from PWR.bet
Hello Anthony,
Thank you for letting us know about the situation and we are sorry that you've experience a delay in processing your payout. The normal processing time for payout once your account was verified is within 24 hours. However, our company had experience issue with payment provider which took a while to resolved. We are glad to inform you though that issue has been resolved. Unfortunately, we had to decline the existing request in order to process and we may ask you to request for a new one and we will ascertain it will be handled with priority. We are truly sorry for any inconvenience caused.
Update: Your account was not disabled and we noticed that you placed another request. We are glad to inform you that request was already processed. Should be on your account depending on your bank's processing time.
Been waiting for my withdrawal to be…
Been waiting for my withdrawal to be processed since the 14th Sept, keep emailing and get very little help, account has been fully verified as they have sent me an email to confirm this so no explanation as to why they are not processing my withdrawal, happy to take my money when depositing not happy to pay out.
To update its 25/9/19 and still payment not processed dispite reply from PWR saying they would resolve
23 September 2019
Unprompted review
Reply from PWR.bet
Hello Pamela,
Thank you for letting us know about the situation and we are sorry about the delay on your withdrawal request. We have looked into this and confirmed that your account was affected by the issue with withdrawal processing that we are experiencing. The matter has been escalated and we will notify all affected users once resolved. We are sorry for any inconvenience caused and for lack of communication on this matter. Rest assured we will communicate once resolved.
Update: Issue with withdrawal has been resolved. Kindly place a new request as we have to declined the existing once in order to resolved the issue. Rest assured your request will be handled with High priority. We are sorry for any inconvenience caused.
Update: We are glad to inform you that request was already processed. Should be on your account depending on your bank's processing time.
Awful
Awful.
Sent in a copy of my driving license, bank statement and utility bill. Now they're asking for me to hold up my phone to my face which shows the text message in a photo. The best part is that their upload page doesn't work and this all has to be sent via email, breaking every GDPR regulation.
It's obvious what they are up to, bombard the customer with ID requests until they get fed up and quit.
3 September 2019
Unprompted review
Reply from PWR.bet
Hello Mark,
Our verification requirements passed the industry standard and is the same across other bookies. While uploading functionality from the website is currently not available We have a special email address that is secured with SSL to make sure that documents will not be directed to unsecured emails. We also have specials instructions on how you can secure the documents before sending it to our email We encourage our users to only send documents to our dedicated mailbox which is security@pwr.bet. Any further request with documents are just being done if it happens that the prior submitted documents did not pass the verification check.
Aweful bookies, can’t even login
Aweful aweful bookies, I can’t even login- tried different devices, cleared cache done everything!! I did the welcome offer and they want the world of ID before giving your money back, I have money I’m trying to withdraw for months disgusting bookie - poor DO NOT USE
24 August 2019
Unprompted review
Reply from PWR.bet
Hello Makemy,
We are sorry to learn that you have this experience logging in to our site. We have communicated this issue with our web specialist and we will certainly give an update as soon as the issue has been fixed. This type of issue though is isolated to some Iphone users and other device should not be affected.As for the verification, account verification is required before we can proceed with approving your payout and once we received all the required documents, we will process verification of your account as soon as we can. Our verification process is standard and being applied by other operators. We are always eager to resolve all issues related to our site and you can always contact our customer support.
1 star is being kind.
1 star is being kind.
total sham of a bookies. quick to take your money when depositing. no questions asked. soon as you win, they lower your max stakes to 10p lol. no phone number, live chat NEVER works, so there is simply no way of contacting them. have won £5000 . sent them all verification documents, passport driver license bank statements, ridiculous selfie, and still no reply.
total con artists. do not use this site. they are robbing thieves.
9 July 2019
Unprompted review
Reply from PWR.bet
Hello Adam,
Our email support is available 24/7 though we don't have a phone support and chat was not 24/7 we still respond to all queries within 24 hours timeframe. Our verification process is standard and was also being applied by other operators. We are always eager to resolve all issues related to our site and you can always contact our customer support.
If I could give it lower I would avoid…
If I could give it lower I would avoid at all costs website doesn't work properly weather it's depositing it's slow constant strange pop ups then when u have bonus spins/money it won't let you use it
29 June 2019
Unprompted review
Reply from PWR.bet
Hello Treoeo,
We have a 24/7 email support who can assist you with your website difficulties. We are always eager to resolve all issues related to our site and you can always contact our customer support.
Theiving criminals
Disgusting company will not allow me to withdraw and keep saying I have not sent my passport in when I’ve sent it 4 times, contacted the CEO and no response. Waiting several weeks for a withdrawal of a few hundred pounds which is a lot of money. Site is terrible you can’t find anything and doesn’t load properly and changes language at random
27 June 2019
Unprompted review
Reply from PWR.bet
Hello Ruth,
Our timeframe for withdrawals once we received full documents is 72 hours upon receipt of complete documents. However, in some circumstances, we ask to resend documents if the documents received are not acceptable. As for the website, there are a lot of factors that could affect the performance of the website. In order to address this properly, you can contact our email support which is available 24/7.
extremely poor company
extremely poor company, website design is poor, you can never get in touch with anyone from their customer service via chat or email and they have no telephone number either, the worst of it is I signed up because of their bonus which I haven't been able to use despite the bonus appearing on my account. stay far away from this fraud of a bookies.
29 April 2019
Unprompted review
Reply from PWR.bet
Hello Qaudri123,
Our email support is available 24/7 though we don't have a phone support and chat was not 24/7 we still respond to all queries within 24 hours timeframe. As for the website, there are a lot of factors that could affect the performance of the website. In order to address this properly, you can contact our email support which is available 24/7.
The worst betting company I have ever…
The worst betting company I have ever used. Advertised a matched 100% deposit free bet but it was not credited. When contacted they suggested withdrawing the deposit and depositing again but unable to withdraw without sending a ridiculous amount of personal information. Do not use unless you want endless admin.
24 February 2019
Unprompted review
Reply from PWR.bet
Hello Colin,
During this times, we had issue with automatic issuance of the bonus but that has been resolved way back March. As for the issue, we asked to withdraw the initial deposit then redeposit again to make sure that you'll be able to claim your bonus. But again, we are pleased to inform you that this was just a temporary issue and we are sorry that you've been affected by the issue. While our verification requirements passed the industry standard and the same across other bookies.
Cant even access their website for some…
Cant even access their website for some reason LOL
UPDATE: During withdrawal process they will ask you for all different, strange kind of things which literally NONE of the BOOKIES ever asks for, not a single reputable one and im signed up to dozens of them.Its almost laughable.
And NO, its not their legal obligation to do that. No bookmakers do things they do to verify you. Interested ? Try :)
At one point one thinks they are going to ask you for your stool sample to verify your DNA....but no... not yet ! :)
14 February 2019
Unprompted review
Reply from PWR.bet
Hello Lwqew,
Our verification requirements passed the industry standard and is the same across other bookies.
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