Dear customers, be careful before buying from this store. I bought a bicycle two months ago, and it arrived defective. From the beginning, the bicycle did not work. The company sent me a new bat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot recommend PVY based on my experience. My bicycle never arrived, and instead of taking responsibility, I have been given generic replies telling me to “wait a little longer” while the... See more
The PVY Z20 Plus is a fantastic PVY product that delivers both power and comfort in a versatile, foldable design. Its fat tires and full suspension make rides incredibly interesting. The build quality... See more
Company replied
We recently purchased two PVY Z20 PRO EVO bikes and are extremely satisfied with the entire experience. From the ordering process to the delivery, everything worked smoothly and professionally. M... See more
Company replied
Company details
Written by the company
At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience. We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
Contact info
Room 402, Building B, No. 8, Tongfuyu Industrial Zone, Gankeng Community, Jihua Street, Longgang District,, 518000, Shenzhen, China
- +86 189 2382 9115
- support@pvybike.com
- pvybike.com
Breach of guidelines
The PVY plus 1000 stopped working on my…
The PVY plus 1000 stopped working on my 2nd time out. Not impressed.
I will avoid Chinese electrics at all costs from now on.
5 October 2024
Reply from Pvybike
Hello Liam
I am the customer service manager of PVY bike. I am sorry for the bad shopping experience you had. Order PVY5139. Regarding your PVY plus 1000 stopping working the second time you used it, could you please send me the details to support@pvybike.com? I will take care of this for you personally, please trust me! And we value your feedback and are committed to ensuring your satisfaction.
easy to place the order
it was easy to enter all necessary information for the order. Also, redeeming a rebate code went smoothly.
1 October 2024
Reply from Pvybike
Hello Customer，Thank you for your positive feedback on the order placement process. We will do our best to keep up the good work! If you need any help, please feel free to contact us.
Reply from Pvybike
Hello， Bart，Thank you for your satisfaction with the riding of the bicycle and the quality of the battery. I am glad that you can tell me. This is our motivation to do a good job of the PVY brand.
Fantastic bike
Fantastic bike, very well driving and long life battery,I'm really happy
22 September 2024
Unprompted review
Reply from Pvybike
Hello. Robert，Thank you very much for your wonderful feedback! We are happy to hear that you are impressed with the quality of the battery of the bike and that you enjoy every ride. If you have any questions or need further assistance, please feel free to contact us. We wish you the best in your future journeys!
They shipped the first bike fairly…
They shipped the first bike fairly quickly but then it got stuck during transport. I had a little conversation with pvy but then they shipped out another bike wich came at the end. I am pleased with the bike. It runs nicely.
2 August 2024
Unprompted review
Reply from Pvybike
Hello Jonas
Thank you for your understanding and trust in us.
Please rest assured that we are committed to serving every customer.
If you have any questions, please contact us in time.
Thank you!
Holiday Bikes
Both bikes we bought were delivered on time as advised, I personally would prefer a little more in depth instructions on how to build but I managed ok.
Our charge units arrived with EU plugs which were speedily changed by Jackson from PVY customer services, great work.
3 September 2024
Reply from Pvybike
Hello Trevor，Thank you for your support and recognition of the PVY brand! Thank you for telling me this, I am very happy.
If you need any help, please feel free to contact us.
A Masterpiece for This Price
Received in 6 days after ordering, So fast delivery thx for that !!Took my time to build it (It comes with 85% Build) and set it. Love My PVY Tubro!!See Ya on the road
10 September 2024
Unprompted review
My Libon international review
My Libon international review
Motor power is definitely improved. It has lot of power to climb small to medium hills.
Front shockabsobers work really well and its comfortable.
Breaks are sharp and stops quickly.
Bike handling really well while breaking.
Ghost paddling alot after paasing 15miles per hour.
52T front chain sprocket is not big enough. It needs 70T front sprocket to avoid crazy paddling in speeds over 15miles per hour.
Battery and range isnabout 80km on full charge of you use paddle assist level 3, and im about 85kg
Overall Libon is a great bike. And thank you PVY
14 September 2024
Unprompted review
Reply from Pvybike
Hi Pradeep,
We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
Regarding your suggestions for improvement, I have already fed them back to the production department, and we will continue to optimize product quality.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Libon!
Sincerely,
PVY Ebike Team
After I big wait nearly 2 month I got a…
After I big wait nearly 2 month I got a good deal with this bike so much better. Was a big hassle but happy in the end I suggest they communicate more with customers.
4 September 2024
Reply from Pvybike
Hi
We apologize for the bad shopping experience caused by the delay. Our production and logistics teams have made backup plans to ensure that such problems will not happen again. Our customer service team will also strengthen communication with customers.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY ebike!
Sincerely,
PVY Ebike Team
Well
Well, after a few tyre issues (my fault) and derailleur adjustments, I was finally able to get out on the Z20 Pro! I wanted to put a few miles on it and in particular test how well it pulled me up the steep hill heading out of our village.Considering that the rating of this motor is only a quarter of my last e-bike, it did remarkably well! Obviously I had to put in my fair share of peddling but it was pretty effortless on my part I have to admit..!So overall, I must say that I am very pleased with the quality and performance of this particular PVY model 😁
2 September 2024
Unprompted review
Reply from Pvybike
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Z20 PRO!
Sincerely,
PVY Ebike Team
Reply from Pvybike
Dear Customer.
We apologize for the inconvenience. Obviously we have not been able to meet your expectations in terms of customer service. Please be assured that we will address your issue immediately.
You can contact us directly at our work email support@pvybike.com. I will personally follow up on your case and promise to get back to you with our solution and progress within 24 hours of receiving your email.
We take your feedback very seriously and will work hard to ensure that your issue is resolved appropriately. Once again, we apologize for any inconvenience caused.
Sincerely.
PVY Customer Support Team
Quick and easy to order
4 September 2024
I have been looking for an e-bike for a…
I have been looking for an e-bike for a couple of months. I’m always worried about ordering stuff online, is it as good as they say, or is the quality up to standard. After finally taking a gamble, I ordered the PVY Z20 pro and crossed my fingers. To my shock it turned up within the week. And bearing in mind I live on the Isle of Wight, there was no extra charge,unlike most of the other companies. And some wouldn’t deliver at all. I am very impressed with the quality, I’ve only had a short ride on it so far and it performs extremely well.So far no issues and I would definitely recommend to friends.
27 August 2024
Reply from Pvybike
Hi
We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Z20 PRO!
Sincerely,
PVY Ebike Team
I'm really positively surprised
I'm really positively surprised, a good price-performance ratio, we are very happy with the process, the bikes are practical and ride very well.
Danke sehr! aus Germany 😉
Hubert
27 August 2024
Reply from Pvybike
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us.
Sincerely,
PVY Ebike Team
When I saw the build quality during…
When I saw the build quality during assembly and had tried the bike i imediatelly ordered one more for my wife. They are great bikes!
3 September 2024
Fun bike
Fun bike - PVY Z20 Plus 1000
Very quick delivery from Italy to Denmark
Used 1 hour to assemble the bike including adjusting the gear shifter
Thinking of buying one more
22 August 2024
Reply from Pvybike
Hi Lars
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Z20 PLUS!
Sincerely,
PVY Ebike Team
Great Company good Quality
One Bag for free and good fast email service with the support
22 August 2024
Good customer sevice
Ouick Delivery. Email contact works well. I' have forgotten to fill in the Discount Code. After Email contact, they offerd a free bag for nearly 50€.
Thats customer service.
27 August 2024
Reply from Pvybike
Hi,
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us.
Sincerely,
PVY Ebike Team
Libon bike International version double battery
I ordered my bike in May and arrived yesterday. So long waiting time and a lot of delays is only why I do not give 5 stars for my review. BUT, ofter my 1st minute ride I forgot about everything. The Libon bike is just fantastic. In my past I had a lot of different e-bikes, but this one is just Top, love it. Also it's much bigger that I was expecting. I am 190 tall. Just perfect.
22 August 2024
Unprompted review
Reply from Pvybike
Hi Vilim
We apologize for the bad experience you have experienced due to delayed delivery. Our production and logistics teams have prepared backup plans to ensure that such problems will not occur again next time.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Libon!
Sincerely,
PVY Ebike Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.