Beautiful, challenging puzzles in great sizes! The puzzle color is not as bright and vibrant as the picture provided, but the magnificence is all there. The pricing is reasonable and the finished puzz... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
To date we have ordered & received a total of 16 puzzlesup puzzles over the last 15 months without any problems whatsoever. They all arrived well wrapped & padded in perfect condition. After every ord... See more
These puzzles are beautiful & very well made. So far I have only completed the small puzzles, that's why I purchased the larger puzzles. Consider them to be a medium difficulty so far. Can't wait to... See more
Company replied
My friend Lenore in San Francisco told me about your great sale (out of necessity) on wooden puzzles. And indeed it has been a great recommendation. My sister and I often exchange puzzles twice a year... See more
Company replied
Company details
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
16192 Coastal Highway , 19958, Lewes, United States
- support@puzzlesup.com
- puzzlesup.com
3.5
Average
569 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
All the way to Western Australia without a hitch!
To date we have ordered & received a total of 16 puzzlesup puzzles over the last 15 months without any problems whatsoever. They all arrived well wrapped & padded in perfect condition. After every order the company follows thru with information regarding transit tracking & delivery, even the estimated time on delivery day! As aged pensioners we enjoy putting these works of art together before passing them on to our grandies who pounce on them & often complete each puzzle in one session between them at age 12 & 15.
26 March 2026
Unprompted review
Beautiful and fun to assemble.
I loved putting together the two puzzles I bought. The colors were very vibrant and fun to work with. The images were so beautiful when assembled! PuzzlesUp had great customer service and follow-through on a special request. Thank you PuzzlesUp!!
9 March 2026
Unprompted review
Great designs and quality
Excellent range of puzzle designs and sizes, and beautifully made
12 March 2026
Unprompted review
The puzzles are completely unusable
The puzzles are completely unusable. The pieces are so tiny they can't be properly seen or manipulated by all that have tried. I guess it could be ok for kids with very good fine motor skills, dexterity, puzzle acumen and eyesight. Not sure if all the pieces are there as no hope of ever completing. Total waste of time, money, and the planet's resources. I feel diminished as a human for having partaken in this farce. Oh and I ordered a whole puzzle which didn't arrive and it was expensive. Without clear purchase confirmation didn't recall until too late. Be ashamed, puzzlesUp!
13 November 2025
Unprompted review
Best puzzles ever
The puzzles are just SO beautiful and colourful.
Shipping worked well.
Completing the puzzles, with their uniquely shaped pieces, feels like a real achievement.
I have framed my completed puzzles and they are a wonderful and much admired addition to my home.
4 March 2026
Unprompted review
Puzzle for my daughter
I bought this cat puzzle for my daughter who's 38 and she loved how the pieces were your usual block puzzles. M
27 February 2026
Unprompted review
I’m very impressed with this company…
I’m very impressed with this company and the quality of their puzzles and Customer Service. They do seem to ship from Canada, so the puzzles take some time to arrive but very much worth the wait. Highly recommend.
21 February 2026
Unprompted review
Reply from puzzlesup.com
Hey Maryann,
Your kind words truly made us smile 💛 Thank you for your patience with the shipping and for recommending us. We’re so happy the puzzles were worth the wait for you!
Suspicious closing down sales
They have "closing down" sales for several months. Looks suspicious. Would never buy anything from puzzlesup.
9 February 2026
Unprompted review
Reply from puzzlesup.com
Hi Allan,
Thank you for sharing your concern. We’re sorry that the messaging around our promotions gave you that impression — we understand how repeated “closing down” or clearance campaigns can feel confusing or raise doubts. Our intention is never to mislead, and we appreciate you calling this out.
If you’re open to it, we’d be happy to clarify how these promotions work and answer any questions you may have. Please feel free to reach out to our support team at support@puzzlesup.com
, and we’ll gladly provide clear details and assist you further.
There was a promotion for a free…
There was a promotion for a free mounting kit if $80 was spent. When I went to check out, there was no logical area to take advantage of this promotion. When I contacted the company you offered me a 20% discount I don’t want a 20% discount I want a free mounting kit which I was promised if I spent $80. I’ve spent numerous dollars on puzzles from you and crafts up both for me and For gifts and I will not be buying any more from your company thank you.
7 February 2026
Unprompted review
Reply from puzzlesup.com
Hi Kathy,
We’re very sorry for the frustration this caused. We completely understand why you’d expect to receive the free mounting kit as advertised after meeting the spend requirement, and we’re sorry the checkout experience didn’t make it clear how to apply the promotion. Offering a different discount clearly didn’t address what you were trying to claim, and we apologize for that.
We’d really appreciate the chance to review your order and correct this for you. Please contact our support team at support@puzzlesup.com
with your order number and a screenshot or details of the promotion you saw, and we’ll look into honoring the offer and finding the right resolution. Thank you for your continued support and for bringing this to our attention.
Never received No contact
Ordered puzzles for Christmas in November never received them. Tried to contact the company and never received a response. Obviously I was scammed assume the company is a fake.
29 November 2025
Unprompted review
Reply from puzzlesup.com
Hi Walter,
We’re very sorry to read this and completely understand how upsetting it is to feel left without your order or a response. That’s certainly not the experience we want anyone to have, especially when the puzzles were meant to be Christmas gifts.
We would truly like the opportunity to look into this properly and help resolve it for you. Please contact our support team directly at support@puzzlesup.com
with your order name and any order details you may have, and we’ll investigate this as a priority to find out what happened and work toward a solution.
Thank you for sharing your experience — we hope to have the chance to make this right.
Be careful when ordering
I am editing my review and unfortunately it is not positive. I received a response from my review stating there system shows my order was delivered. I never received my order and the company is now requesting another delivery fee to resend my order to me. This is very poor customer service, not to mention how long it has taken me to get responses. If the company does the right thing I will revise my review but for now I would not recommend this company. My original review is listed below.
First, I ordered two puzzles in Nov and they came.I then placed a large order Dec 3rd and have not received my order. They don’t provide a phone number to call so I have been emailing support, the email they give you and I am getting nowhere. When I first started emailing them they were not responding and when they did it was we are checking on your package. Last week I received an email stating your package has arrived and please confirm. I never received the package so I responded back. No follow up at all. I did contact my bank and credit card company. I will not order anything from them again. I am very disappointed with the service and follow up.
28 January 2026
Unprompted review
Reply from puzzlesup.com
Hi Brenda,
We’re truly sorry to hear about your experience, especially after your first order arrived without issue. We completely understand how frustrating it must be to place a larger order and then feel left without clear updates or proper follow-up.
This is not the level of communication or service we aim to provide. If you’re still open to it, we would genuinely appreciate the chance to look into this properly and make things right. Please contact our support team directly at support@craft-hub.com
with your order number and details, and we will review your case as a priority and work toward a resolution for you.
Thank you for sharing your feedback — it helps us improve, and we hope to have the opportunity to assist you further.
Unreliable
No shipping info, can’t tell if it was not sent or was lost a month after payment.
Puzzles are tiny tiny tiny.
26 January 2026
Unprompted review
Reply from puzzlesup.com
Hi there,
We’re really sorry to hear about your experience and understand how frustrating it is to be left without clear shipping updates. That uncertainty is not what we want for our customers, and we sincerely apologize for the lack of communication.
We’d truly appreciate the chance to look into this for you and clarify what happened with your order. Please contact our support team at support@puzzlesup.com
with your order number, and we’ll review the shipment status and help with the next steps. We also appreciate your feedback regarding puzzle size, as it helps us improve our product descriptions and customer experience.
Thank you for sharing your thoughts — we hope we can still make this right for you.
I PURCHASE THE PUZZLES AS GIFTS
i PURCHASE THE PUZZLES AS GIFTS, SO FART EVERYONE LOVES THEM AND ADMITS THEY ARE EXCITING, CHALLENGING AND FUN TO COMPLETE
26 January 2026
Unprompted review
Reply from puzzlesup.com
Hey Frank!
That’s so lovely to hear 😊 We’re so happy your gifts brought fun and a good challenge—sounds like you picked some real winners!
Beautiful & Challenging!
Beautiful, challenging puzzles in great sizes! The puzzle color is not as bright and vibrant as the picture provided, but the magnificence is all there. The pricing is reasonable and the finished puzzle satisfying. Enjoy!
24 January 2026
Unprompted review
Reply from puzzlesup.com
Hey Violet!
Thank you for such a lovely review 😊 We’re so happy you enjoyed the challenge and the finished result—wishing you many more relaxing and satisfying puzzle moments ahead!
I never got my last order
I never got my last order
Send it asp or refund my monthly
Sandra Loveday
6439 Ridgewalk Lane
Knoxville Tn 37931
23 January 2026
Unprompted review
Reply from puzzlesup.com
Hi Sandra,
We’re very sorry to hear that your last order hasn’t arrived — we completely understand how frustrating that must be, and we sincerely apologize for the inconvenience.
We’d really like the chance to look into this and sort it out for you as quickly as possible, whether that means locating the shipment or arranging a refund if needed. Please contact our support team at support@puzzlesup.com
with your order details, and we’ll review your case as a priority.
Thank you for bringing this to our attention. We hope to make this right for you.
No confirmation but credit card processed
I placed an order on January 15th 2026. Credit card was processed on 16th. I have received no communication from puzzlesup.com.
I have sent emails today to two different support addresses asking about the order.
From the website they appear to be closing up shop.
My next step will be to dispute the charge with my ctedit card company.
15 January 2026
Unprompted review
Reply from puzzlesup.com
We’re really sorry for the confusion and the lack of communication after your order — that’s understandably frustrating. Please reach out to us at support@puzzlesup.com
with your order details, and our team will be happy to locate your order, confirm its status, and make sure this is properly resolved for you as quickly as possible.
Can get enough
They respond to issues w/orders or products quickly and work diligently to correct. I LOVE, LOVE Puzzles UP. Can't get enough
22 January 2026
Unprompted review
Reply from puzzlesup.com
Hey Eloisa!
Thank you so much for the love! 💛 We’re so happy to hear you’ve had a great experience and that our puzzles keep bringing you back for more—can’t wait to be part of your next puzzle adventure 😊
Great Puzzles!
I love the choice of all the different puzzles. The prices can’t be beat. The puzzles are very high quality as well.
21 January 2026
Unprompted review
Reply from puzzlesup.com
Hey Liz!
Thank you so much for sharing this! 😊 We’re so glad you’re enjoying the variety, quality, and value of our puzzles—happy puzzling, and we hope your next one brings just as much fun!
EXTREMELY disappointed
I ordered three months ago from PuzzlesUP and still haven’t received the order. I contacted the support website and no response! I am still waiting after my FOURTH attempt at emailing their support email address. VERY POOR SERVICE
19 November 2025
Unprompted review
Reply from puzzlesup.com
We’re truly sorry to hear about your experience and understand how upsetting it is to be waiting this long without clear communication. This is not the experience we want for our customers, and we sincerely apologize for the lack of response you’ve encountered.
We’d really appreciate the opportunity to look into this properly and help resolve it for you. Please reach out to us directly at support@puzzlesup.com
with your order number, and our team will prioritize reviewing your case and provide you with a clear update or solution as soon as possible.
Thank you for sharing your feedback, and we hope to have the chance to make this right for you.
I ordered 2 puzzles on December 7
I ordered 2 puzzles on December 7, 2025. To date (01/06/2026) I have not received my puzzles. Totally unacceptable! This is not a reliable company. Be wise and dont buy.
6 January 2026
Unprompted review
Reply from puzzlesup.com
Hi Cheryl,
We’re very sorry to hear about your experience and understand how frustrating it is to still be waiting for an order placed on December 7, especially after so much time has passed. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused.
We would really appreciate the opportunity to look into your order and provide you with a clear update or solution. Please contact our support team at support@puzzlesup.com
with your order number, and our team will review your case as a priority and assist you directly.
Thank you for bringing this to our attention — we’re here to help and want to make this right for you.
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