Puzzles Galore Reviews 786

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide variety available, making it easy to find what they are looking for. The ordering process is frequently described as simple and smooth, with many appreciating the quick dispatch and fast delivery of their items, often arriving in perfect condition and well-packaged. People also highlight the exceptional and efficient customer service, noting the helpful and friendly staff. However, some customers also noted issues with damaged packaging upon arrival, with a few instances of torn boxes or poorly packed items. A small number of people experienced problems with missing puzzle pieces or manufacturer defects. Additionally, some reviewers mentioned delays in receiving their orders or difficulties with tracking information, and a few reported unsatisfactory experiences when trying to contact customer service by phone.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy and smooth ordering... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, friendly, and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the great quality of the puzzles, noting they... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be ha... See more

Rated 5 out of 5 stars

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as... See more

Rated 5 out of 5 stars

Only a few places had this puzzle and the cost was ridiculous, So Puzzles Galore, having purchased from them before became the front runner for this purchase. Wasn't in stock, the the pre-order system... See more

Rated 5 out of 5 stars

Easy to navigate website. Good prices. Super quick delivery. Good quality jigsaws. AND! one puzzle had a piece missing - a quick email, fast reply and . . . a completely new puzzle as replacement in t... See more


Company details

  1. Game Store
  2. Toy Store

Written by the company

IMPORTANT!! We are NOT "Puzzles and Prizes Galore". Please do not leave feedback for us if you are looking for Puzzles and Prizes Galore. Online orders only. We are a Jigsaw Puzzles Shop, supplying over 1000 different jigsaw puzzles direct to customers through our website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

786 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful puzzles

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as well. My experience in ordering and receiving the puzzle in a timely manner was also very good. I will definitely be ordering again!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Helpful, friendly and super-efficient service from Ian at Puzzles Galore - and all backed up by swift delivery of the order.
Will definitely use them again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Best global resource for puzzles

Order dispatched quickly and arrived in US amazingly fast just like past orders. Puzzles Galore is globally the best source for puzzles especially for ones not available in US.

27 December 2025
Unprompted review
Rated 3 out of 5 stars

Dent in Box

I ordered 2 Gibsons puzzles. When delivered, one had a dent in the box. This was disappointing as I planned on giving it as a present. No response from the company when I informed them.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

this is a super puzzle company

this is a super puzzle company, always has the latest issues first, at very competative prices, website really easy to us and product posted out quickly and well packaged, really great company

13 January 2026
Unprompted review
Rated 3 out of 5 stars

Superfast delivery (5 days to Eastern…

Superfast delivery (5 days to Eastern Europe). However, the puzzle came with manufacturer's defect - one side of the box has been torn and tucked in. The outer plastic packaging is original. This is very unfortunate as I bought the puzzle as a present. Even though there is another one of the same available for sale, I won't be exchanging mine due additional tax charges on UK goods. The recipient is turning 81, so, fingers crossed, she won't be too upset about the damage, but still, it's disappointing.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I've ordered a few times from these and can't fault them. Fast delivery with regular updates. Their site has a large range if jigsaws that are hard to find elsewhere. Will now be my go to when ordering puzzles.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Advent Jigsaw

I received an Advent Jigsaw from a kind friend and am absolutely loving it! The 50 piece daily puzzles are a challenge but fun. I look forward to getting up in the morning to do it!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

No puzzle, no response

I ordered my puzzle on the 12th, Nov, now 18th, gave me a tracking reference which shows no movement to date. 3 tries to get a response from the company as to why, all ignored.

18 November 2025
Unprompted review

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