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Puzzler Reviews 

921
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 908 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of engaging puzzles, crosswords, and codewords that consistently keep minds active and offer hours of fun. People also appreciate the reliable subscription service, noting that it successfully saves money and delivers fresh issues directly to their doors right on schedule. Some reviewers were not happy with occasional delivery delays, regional postal disruptions, or expensive shipping costs when receiving items abroad. Additionally, some people noted challenges with smaller printed text requiring extra attention or experienced difficulties trying to navigate online account settings.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the fun and challenging... See more

Subscription

Customers had positive experiences with subscription, finding the process makes life much simpler and saves... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items are delivered promptly on schedule... See more

Quality

Clients share satisfaction on quality, noting that reviewers frequently enjoy the great variety of excellent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that a simple to use web... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love receiving my Puzzler magazine e every month. I've aways loved doing crosswords & codewords, another fav is cross Quiz it really gives the brain a workout. It's nice having it delivered as I can... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Puzzle Compendium for years it’s my favourite. I look forward to my delivery with bated breath only thing that keeps me quiet. My fave puzzle is Double Take but only one anyway I wou... See more

Company replied

Rated 5 out of 5 stars

Hi, I have given you a 5* rating because of the great work you do in keeping my mind (and others) active. It isn't just some run of the mill stuff that one can fill in and forget, it is als... See more

Company replied

Rated 5 out of 5 stars

Ordering process could have been a bit better and it was necessary for me to contact customer service, however, my query was dealt with quickly and efficiently. Otherwise, very satisfied. If you buy m... See more

Company replied



Company details

  1. Publisher
  2. also in
  3. Book Publisher
  4. Magazine Store
  5. Media Company
  6. Newsstand

Written by the company

Puzzler is the go-to name in puzzles. Customers know us for our comprehensive range of puzzle magazines. We publish over 30 titles in the UK, including Puzzler and Puzzler Collection. Among the most popular puzzles available at newsstand and via cost-effective subscriptions are crosswords, wordsearches, codewords and arrowords.

About Puzzler

Written by the company

Puzzle market leader
Puzzler's quality publications have kept people across the UK entertained with puzzles since 1972.
Delivered to your door
Find Puzzler's titles in the shops, or have your favourites delivered with a cost-effective subscription.
Mindful puzzle time
Customers tell us puzzling keeps their mind active, and provides screen-free entertainment on the go.

Dedicated customer service

Our team is ready to reply to you

Got a question about a Puzzler subscription? Our team is here to help. Visit help.dcthomson.co.uk to find out how to contact us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

921 reviews

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4.7

All reviews

(921)

908 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I only have Suguru

I only have Suguru, which helps me concentrate.

1 April 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

Reliable

Reliable. Interesting puzzles. Innovative

1 April 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

Magazine arrives promptly each month…

Magazine arrives promptly each month and my husband and I always enjoy completing the puzzles.

1 April 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

very efficient

very efficient, polite and was very quick!

25 March 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

Always on time

27 March 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

I have been a subscriber for quite a…

I have been a subscriber for quite a long time now and I've always been really happy and although I was missing one of my magazines this month it was dealt with and rectified immediately after contacting them. You cant ask better than that and I would recommend anyone to subscribe to their magazines.

27 March 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, value for money

18 March 2026
Puzzler logo

Reply from Puzzler

Thank you for your kind review. We’re delighted to have you as part of the Puzzler community.

Rated 5 out of 5 stars

Superb

Thoroughly enjoy my regular Hanjie delivery. Great puzzles and friendly customer service.

1 April 2026
Puzzler logo

Reply from Puzzler

Hello Rebecca, thanks for your kind words. We hope that you continue to enjoy Hanjie/Nonogram for a long time to come.

Rated 5 out of 5 stars

Magazines are always delivered in good…

Magazines are always delivered in good time to the recipient, in this case, my elderly Mother. Web page simple to use.

1 April 2026
Puzzler logo

Reply from Puzzler

Hello Lorraine. It’s great to hear that your mother is enjoying the puzzles, thank you for sharing your thoughts.

Rated 5 out of 5 stars

Plenty in the Puzzler for every age.

I subscribed to The Puzzler for my wife some years ago and she thoroughly enjoys completing most of the puzzles .We have even had our two granddaughters aged 13 and 11 years old helping her to complete them during the school holidays.They in their turn love the spot the difference puzzles.My wife also makes sure the latest issue is packed when we go away on holidays.

1 April 2026
Puzzler logo

Reply from Puzzler

Thank you for your review, Clive. It’s wonderful to know our puzzles are bringing your family enjoyment. We hope you continue to puzzle with us for a long time to come!

Rated 5 out of 5 stars

I love doing puzzles

I love doing puzzles when I am waiting around for something or someone. So much less stressful. Having a subscription with Puzzler means there is always a puzzle there when I need one. Also better value than buying them in a shop.

1 April 2026
Puzzler logo

Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

Puzzler magazines are good value

Puzzler magazines are good value for money and provide me with hours of 'brain work-out' time. They arrive regularly in the post as per my subscription.

1 April 2026
Puzzler logo

Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

I love my magazine

I love my magazine, and it comes in a protective covering. Wish you would bring back the other sudoko book

26 March 2026
Puzzler logo

Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

Entertaining and enjoyable

I am a long time subscriber to Logic magazine. I enjoy the puzzles and try to do one each day. A good work out for the brain! Highly recommend Logic if you enjoy this type of puzzle.

31 March 2026
Puzzler logo

Reply from Puzzler

It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.

Rated 5 out of 5 stars

Great puzzles

Love the variety of different puzzles in Puzzler. I have subscribed to Puzzler for several years now, and I find it so convenient to have each monthly issue is delivered to my door

1 April 2026
Puzzler logo

Reply from Puzzler

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

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