Puurefilters Reviews 

6,667
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers enthusiastically praise the exceptional quality of the water filtration system, noting that it installs easily and immediately improves the fresh taste of their tap water. Everyday users truly enjoy the stylish design and appreciate replacing traditional bottled water with a reliable, simple kitchen solution that works seamlessly. However, some reviewers were not happy with delivery times, mentioning that packages took considerably longer than expected to finally arrive at their homes. A few other people also felt that fitting the system was somewhat tricky, noting occasional leaking problems or adapter compatibility issues with certain kitchen taps.

What people talk about most

Product

Consumers find the product to be positive, highlighting that the filter is very easy to install and... See more

Quality

Users describe positive interactions with quality, noting that the water tastes significantly better and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple and quick the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a mix of strong praise and some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are good filters. Easy to fit and use, an affordable price and look good too. The water quality is noticeably improved. The filter removes a lot of particles too. We've been mildly horrified at... See more

Rated 5 out of 5 stars

We moved house recently and the tap water was quite unpleasant to drink compared to where we lived previously - installed the Puure filter, let it run for 15mins & the taste and palatability of our ta... See more

Rated 4 out of 5 stars

It was well packaged, as advertised, quality construction. Easy to fit. Long delivery time from order. My kitchen tap has female thread and the correct adapters were included but no matter how tight... See more

Rated 5 out of 5 stars

Quite quick delivery, very easy fit to my tap. Very good taste results. However obviously my old filter jug gave me ‘fridge cold’ water which Puure filter does not, so I’m still filling my jug after f... See more


Company details

Written by the company

Protect your health from pollutants and improve the taste of your water with Puure®.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(6,667)

5,149 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using Puurefilters for over a…

I've been using Puurefilters for over a year and the experience has been great. My filter recently started running water through both sides so they agreed to send me a replacement one free of charge. The customer service was excellent! 🙂

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Top marks for Kate at Customer Services

Got this filter from a friend a few months ago, so decided to give it a go. Until the filter run out (3 months) I wasn't sure about it, but when tried drinking the water without the filter I actually couldn't. I could taste the chloride and other chemicals so clearly after having been accustomed to the filtered water. I then decided to order another and subscribe to regular delivery of replacement filters.
My first order went awol but when I contacted customer service, they were super friendly and efficient and sent a new ordrer straight away, no questions asked and no further payment.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Delivery is non-existent. Avoid.

Delivery is now well into week three and tracking has stopped working. This is not ‘express’, under anyone’s definition.

No idea as to how it works, but quite honestly it’s being sent back for a refund. If a company doesn’t care enough to post their product in a timely manner, then they don’t care about their product.

I note the response below and I have already emailed the address given, but surprise surprise dear reader, no answer has been forthcoming.

Finally the much vaunted parcel turned up GV566372519GB, alas incomplete and non-functional. Whoever is managing their distribution in China, is destroying their business.

11 September 2026
Unprompted review
Puurefilters logo

Reply from Puurefilters

Hello

We are truly sorry to hear about this abnormal delay and we completely understand your frustration. Waiting this long is certainly not the level of service we strive to provide.

To clarify how our shipping works: tracking links and delivery updates are generated and sent directly by the independent courier handling your parcel. Unfortunately, their tracking systems can sometimes experience technical glitches or delays in status updates.

To help us locate your file right away and resolve this for you—whether that means resolving the issue with the courier or processing your refund:

Could you please contact us directly by email at customercare@puurefilters.com with your contact details (full name and order number)?

Our team will prioritize your request as soon as we receive your email.

Best regards,

Rated 5 out of 5 stars

It’s simple

It’s simple, working as advertised and seems to be a great product . The end to end experience from order to delivery and usage has been great!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

We’ve grown tired of drinking the…

We’ve grown tired of drinking the ‘healthy’, counter productive alternative to tap water; mineral water in plastic bottles. Since switching to puure we’ve not only noticed a reduction in limescale and plastic waste for recycling but our tap water tastes so much better. In fact the whole family did a taste test and the water no longer tastes of anything compared to the distinctly chlorinated flavour before the filter was fitted (which only too seconds)

10 September 2026
Unprompted review

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