Purple Turtle Gifts Reviews 165

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

When it turned out that the shirt I ordered was unavailable, I asked if I could swap it for two shirts of a slightly lesser price and just pay the difference, but they let me just order them and ignor... See more

Company replied

Rated 4 out of 5 stars

The Palmetto Moon logo polo shirts were of good quality and construction and the fit was perfect. The only negative was rather significant puckering of the logo after washing and drying. Overall, I'm... See more

Rated 4 out of 5 stars

Sadly I did not receive the item I hard ordered, otherwise this could have been a 5 star. However I give 4 stars for customer service. I placed the order and I received email confirmation of the order... See more

Company replied

Rated 5 out of 5 stars

Your shirt arrived in a timely fashion as indicated from your company however it arrived with spots on the material. I sent you a picture via email. You guys responded very quickly and professiona... See more

Company replied

Company details

  1. Gift Shop
  2. Embroidery Shop

Written by the company

Purple Turtle Gifts is a combination of focused gift collections featuring a large and constantly changing selection of gift items such as Tyler Candle Company Candles, Gifts for the pet lovers in your life, a large number of made to order and personalized bags, hoodies, shirts and other items. We offer made to order cards and stationery as well as products celebrating the Carolinas and everything we are. We would love to invite you in to check out what we have. Since we make many of our products, if you do not see what you are looking for please ask.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great everything

Great service, great product, great people

7 February 2026
Purple Turtle Gifts logo

Reply from Purple Turtle Gifts

Thanks for the continued business Mt Sloan. It is much appreciated.

Rated 5 out of 5 stars

Nice Shirt

The shirt is pretty and good quality. Shipping was fast.

5 December 2025
Purple Turtle Gifts logo

Reply from Purple Turtle Gifts

Thanks foe the business and taking time to leave feedback. Bothbare very important to us.

Rated 5 out of 5 stars

Great Customer Service!

When it turned out that the shirt I ordered was unavailable, I asked if I could swap it for two shirts of a slightly lesser price and just pay the difference, but they let me just order them and ignore the extra couple dollars!!! Also, my order came two days earlier than USPS estimated — just in time for Christmas!

16 December 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and the understanding about the out of stock item. Also thanks for taking time to leave feedback. We are glad you got your package early and enjoyed your purchase. Please let us know if we can.helpnwith anything in the future.

Rated 1 out of 5 stars

Don’t bank on receiving your parcel

I ordered from purple turtle for the very first time a few days ago.

This morning I was informed by ASOS that my parcel had been delivered. I have been in my house all day, nobody has knocked on my door, and when I went to check There was no parcel at the door. So I panicked because of the amount of money I spent. ASOS were amazing. They sent me a picture of two parcels outside my house and Royal Mail were claiming that they had left it in a safe place when I live on a road and my door doesn’t have awe’re amazing. They sent me a picture of two parcels outside my house and Royal Mayo were claiming that they had left it in a safe place when I live on a road and my door doesn’t have a porch or a safe place . There was no card posted through my door and when I saw the picture there were actually two parcels there.

Everything has been sorted with ASOS, but unfortunately purple turtle decided to send me an email accusing me of being fraudulent! in my opinion, this is gaslighting because somebody has obviously stolen my parcels. I am currently waiting for another reply because this is a completely unacceptable way to treat customers let alone accuse them of being fraudulent. I have the message saved in my email which I will be posting on social media for everybody to see how disrespectful the email was. Not only have I had my parcel stolen. I am now being called fraudulent.

I would give a warning to any customers waiting to receive a parcel to be extra vigilant because if you are in the same position as me don’t count on them being professional or helpful. You will lose the money you have spent and I will be taking this further.

22 November 2025
Unprompted review
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Reply from Purple Turtle Gifts

I think you have use mixed up with someone. We canot find an order from you amd definitely have not sent a message. If you can provide an order number for us to track we would be more than willing to replace the missing items or issue a refund, but right now we cannot find an order or any messages to follow up with. You can email support@purpleturtlegifts.com directly if that helps. Sorry for any misunderstanding. It appears you are in the UK and we do not evens ship orders outside the US and Canada.

Rated 5 out of 5 stars

Flawless Experience!

I was in a bind for a child’s Halloween costume and they were so responsive and went out of their was to make sure the baby scrubs were in my hands quickly!

27 October 2025
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Reply from Purple Turtle Gifts

Great to hear you got the scrubs in time. Glad we could help. Please let us know if we can help with anything in the future. Have a wonderful day.

Rated 5 out of 5 stars

Variety in Colors and Great Quality

Love the color choices for the shirts as well as the quality. I now own 24 Palmetto polo shirts in so many colors.

19 October 2025
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Reply from Purple Turtle Gifts

Thanks so much for the continued business. We love our repeat customers. Please let us know if we can help with anything in the future.

Rated 5 out of 5 stars

Wonderful company

Wonderful company! Item just as described and super fast shipping!

15 October 2025
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Reply from Purple Turtle Gifts

Thanks so much for your business and taking time to leave feedback. Both are very important to us. We are glad you got your item quickly and it was want you expected. Please reach out if we can help with anything else in the future.

Rated 5 out of 5 stars

Great customer service

One item was out of stock and the company contacted me immediately to offer various solutions, from a refund to waiting for the next shipment to other similar items.

10 September 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and taking time to leave feedback. Both are very important to us. Please let us know if we can help in the future.

Rated 5 out of 5 stars

A Wonderful Place To Shop

I love Fidler’s Elbow merchandise. I was thrilled to see that Purple Turtle Gifts carried some of them. The cat tote bags are wonderful quality and I am excited to have them. My purchases came professionally packaged and in a timely manner. Thank you Frank for helping me place my order. I highly recommend this shop.

12 September 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and taking time to leave a review. Both are very important to us. We purchased a bunch of the Fidlers Elbow merchandise when they went out of business so couple of years ago and are glad we could help.

Rated 5 out of 5 stars

Spotted material are you ready to?

Your shirt arrived in a timely fashion as indicated from your company however it arrived with spots on the material. I sent you a picture via email.
You guys responded very quickly and professionally which was greatly appreciated.
We have agreed to see if the spots come with washing. If so - great. If not we agreed to an easy return.
Either way - I’m more than satisfied AND will shop with Purple Turtle again.

18 August 2025
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Reply from Purple Turtle Gifts

We are sorry to hear your shirt arrived with spots. We have offered to allow you to return it for a full refund or if the spots washout to give you a discount or free shipping on your next order. Sometimes Items are damaged in shipping or packing. I am hoping our quick response and willingness to remedy the situation will allow you to rethink your review. Thanks for the business and have a wonderful day.

Rated 4 out of 5 stars

The Palmetto Moon logo polo shirts were…

The Palmetto Moon logo polo shirts were of good quality and construction and the fit was perfect. The only negative was rather significant puckering of the logo after washing and drying. Overall, I'm very pleased with my purchase.

16 July 2025
Rated 1 out of 5 stars
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Reply from Purple Turtle Gifts

Thanks souch for your business and taking time to leave a review. We would really like to know what led to the low review so we can make it up to you. We have got no other emails or contacts regarding your order. If there were issues please let us know so we can make them right. Thanks again and have a wonderful day.

Rated 5 out of 5 stars

3Golf Shirts

Very pleased with the quality of the 3golf shirts with crescent moon & Palmetto tree.
I wish more colors were offered .
These were a gift to my husband.

28 June 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and taking time to leave a review l. Both are very important to us. You mentioned wishing we had additional colors. These shirts are made to order. We have like 8 or 10 colors listed I believe but have at least 2 dozen or more available. If there is a particular color you would like and don't see let us know. It may take a day or two more to get then blanks in but we can normally get what you want. Sam with sizes. We can get up to like 6XL. I know we have had a lot of people asking for Purple and pink lately so we may be adding them soon. Thanks again.

Rated 5 out of 5 stars

A+.....German Shepherd Coasters

I am glad they had the German Shepherd coasters I have been looking for. The coasters were packed extremely well to prevent any damage and were shipped quickly. Thanks !!!!!!!

24 May 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and taking time to leave feedback. Both are very important to us. We are glad you got your coaster without any damage. We do our best to package everything well and get it to the customer as quickly as possible. Please let us know if we can help with anything else in the future.

Rated 5 out of 5 stars

Fast service for a polo shirt not…

Fast service for a polo shirt not available in stores where I live

1 April 2025
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Reply from Purple Turtle Gifts

Thanks so much for the business and taking time to leave feedback. Both are very important to us. We are glad we could help get the shirt you wanted. Please let us know if we can help with anything in the future.

Rated 5 out of 5 stars

Had a very good experience with Purple…

Had a very good experience with Purple Turtle support team. The candles I ordered were discontinued but they had three old ones in their warehouse. But because the candles were not in good shape, they shipped them to me and refunded my entire charge. Who does that? I will definitely be shopping with this company again.

24 February 2025
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Reply from Purple Turtle Gifts

Thank so much for sharing your feedback. We are glad you enjoyed the candles we sent even though they did not look great. Please let us know if we can help again in the future.

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