We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
Company replied
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Review summary
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Reviews shaping this summary
Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
Company replied
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
Company replied
Company details
- Outdoor Furniture Store
- Bar Stool Supplier
- Carport and Pergola Builder
- Gazebo Builder
- Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Support from a distance but it works.
Although the company primarily works from China and there is a delay with communications they did a very good job helping me select an umbrella and the local service arranged to install the umbrella showed up on schedule. All in all a beautiful umbrella that we are enjoying
2 March 2026
Reply from PURPLE LEAF
It brings us great joy to know that you are already enjoying your beautiful new umbrella. Your feedback proves that quality service knows no distance.
Wishing you many wonderful and relaxing moments in your outdoor space!
Reply from PURPLE LEAF
Thank you for your support, and we hope you enjoy the lasting comfort and style of your new purchase!
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Excellent customer service
Customer service was great! My emails were responded to quickly and the parts I needed were sent. Shipping was handled efficiently and customer service kept me informed and upon delivery, made sure it was the correct part,
31 March 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
Easy to install great customer service.
3 March 2026
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
Purple Leaf is Fantastic!
Everything was deliviered in great shape,had to wait a little for 3rd box.nothing was damage or missing, even had some extra hardware.Customer service was Great,response to my issue quickly.No direct phone# ?,but still handled in timely manner. Great product.
2 March 2026
Reply from PURPLE LEAF
We especially value your feedback on our communication efficiency. While we currently prioritize our streamlined online support system, we are glad to hear that our team's quick response met your needs in a timely manner.
Enjoy your new product and many wonderful moments in your outdoor space!
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
Great after market service and care.
2 March 2026
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
Reply from PURPLE LEAF
We are so glad you find it beautiful and easy to set up. We hope this gazebo becomes the perfect outdoor sanctuary for you to enjoy for many seasons to come!
Replacement part
Purple leaf customer service went above and beyond to help me find the part I needed for my cantilever umbrella.
They also sent it express delivery!
They were wonderful!
1 March 2026
Unprompted review
Reply from PURPLE LEAF
Your kind words are the best motivation for us to keep delivering exceptional service. We hope you continue to enjoy many relaxing moments under your umbrella!
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
5 stars
The customer service representative was super efficient and helpful. They processed my request and shipped out my item super fast. They also provided a tracking number and followed up to make sure the order was exactly what I needed. I would definitely order again!
9 March 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for the five star review! Hearing that you "would definitely order again" is the best compliment we could receive. We look forward to serving you again in the very near future.
The communication the customer service…
The communication the customer service team was efficient and prompt. There was even follow-up to my lost package that was sent to me, even before I had to reach back out. Top notch customer service. Thank you for everything!
12 February 2026
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback! Being described as "top notch customer service" is the ultimate motivation for us. Thank you for your patience and support, and we look forward to serving you again!
Reply from PURPLE LEAF
Thank you for your trust, and we look forward to working with you again in the future!
Great quality product and price
Great quality product and price. Can't wait for warm weather and getting it set up.
14 February 2026
Reply from PURPLE LEAF
We share your excitement for the warm weather! We are confident that once your setup is complete, it will be the perfect addition to your spring and summer days. Please don't hesitate to reach out if you have any questions during the installation process!
I needed a replacement canopy for my…
I needed a replacement canopy for my cantilevered umbrella. They helped me identify the proper one and made is super easy to order. They included an interview with how to remove and install the new one.
11 March 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for the fantastic feedback! We are also glad that the removal and installation guide made the transition easy for you. At Purple Leaf, our goal is to provide not just high quality parts, but the technical support needed to ensure your outdoor gear stays in top shape. Thank you for your trust.
Ordered the 12' x 16' louvered pergola…
Ordered the 12' x 16' louvered pergola in champagne. Only took about three days to be delivered by FedEx in six boxes. I had to wait a couple weeks until I had help to assemble. Assembly took about four to five hours over two days by one handy person and one not so handy person. Instructions were easy to follow if you are the type to follow instructions, which I recommend. We did have a couple damaged louvers, which upon contacting Purple Leaf customer care, were shipped out in just a couple days! We are more than pleased with our new patio cover, and highly recommend to anyone to purchase with no regrets. We are now set for our hot summers here in California! Tips: have all your tools and drills ready before starting project. And two extra people came in handy when putting legs into upright position. You'll also need two ladders at some point.
14 February 2026
Reply from PURPLE LEAF
Thank you so much for sharing such a detailed and valuable review!
Your installation tips regarding tool preparation, the use of ladders, and having extra help for the uprights are incredibly helpful for our future customers. With this sturdy patio cover in place, it sounds like you are perfectly set for the hot California summer.
Thank you for your trust and for your high recommendation. Enjoy the wonderful shade under your new pergola!
I My husband and love our new lounges
I My husband and love our new lounges! They're very comfortable and look great on our patio!
13 February 2026
Reply from PURPLE LEAF
Thank you for your support, and we wish you many more relaxing moments on your patio!
Reply from PURPLE LEAF
Your recognition is our greatest motivation, and we look forward to continuing to provide high quality outdoor living solutions for you!
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