Purplebricks Reviews 

I rarely leave reviews, but I felt Colleen Gascoigne at Purplebricks deserved the recognition.

From the moment we started receiving offers through to progressing the sale, Colleen made the entire process feel straightforward, professional, and stress-free. What stood out most was that she genuinely made me feel like I was speaking to someone who cared about getting my house sold, rather than just treating it as another transaction.

She kept me updated every 2–3 days without me having to chase for information, and her communication was clear, honest, and reassuring throughout. Knowing exactly where things stood at every stage gave me real confidence in the process.

The level of customer service Colleen provided was outstanding, and I can honestly say I will use Purplebricks again because of her service and her service alone. She is a real credit to the company, and I wouldn't hesitate to recommend both her and Purplebricks to anyone looking to sell their home.

Thank you, Colleen, for making what can be a stressful experience so much easier.

Brandon arrived as instructed promptly at 10am, I was really impressed with his knowledge and Information about my property, He understood why I needed to have a Valuation done and treated me Very Respectful, as well as having full knowledge of The Housing Market

Very quick valuation

Colin was attentive to our needs. He listened and appeared to understand what we required. Polite and communicated well. Delivered information as stated.

Professional service by Diane Clark

As a first-time renter in the UK, I wasn’t familiar with the moving-out process.

Fiona was incredibly helpful from start to finish. She kept me updated, answered all my questions patiently, and made what could have been a stressful experience much easier. I always felt reassured knowing she was looking after my case.

Thank you, Fiona, for your professionalism and support. I really appreciate all your help.

Very knowledgeable and friendly. I have complete confidence I'm now in safe hands for what previiusly felt to be an imposing process.

Graham was very knowledgeable and clearly understood the current sales market.

Friendly, knowledgeable, real and was interesting to discuss property with.

I booked a valuation with Jordan Greenaway yesterday. She called me before the appointment to confirm the booking and arrived spot on time. She is very positive and knowledgable and Jordan discussed all possibilities with me. She did not rush me or pressure me in any way. I am 87 years old and not brilliant with tech things. Jordan showed me clearly how to go online so that I could take my time and make my final decision after thinking about it. I contacted her this morning (Sunday) by email with other queries and thoughts I had regarding signing with Purplebricks. She got back to me right away which I did not expect on a Sunday.
She is a delight and I have every confidence in her.
I will now be signing with Purplebricks to sell my home.

This is the second home I have sold through Purplebricks. The previous one was successfully sold in 2019.

I highly recommend Purplebricks.

Having paid £999 upfront for the sales package, initial communications from Ian Bird were excellent. The photographer was booked, house listed and with some slight tweaks, Ian ensured I was on the market quickly and efficiently.

Once Ian handed me over to the sales team it all went downhill.
There was little to no communication from the company.
I did get a phone call from a lady who advised she would be my point of contact, but my emails were ignored and it proved Impossible to get hold of an advisor.

My house sold but then my buyer pulled out. I only found out when I saw my house was relisted on Right Move as For Sale. This came as a shock.!
No comms from Purplebricks whatsoever!

Ian Bird who was my initial contact on instruction was the only one who responded and I’m sure it wasn’t under his remit, but he did everything he could to advise and gave me the details of a new sales advisor contact - Phil Gould.

Between them they answered my calls, dealt with my issues and were excellent at keeping me updated and finally I have another buyer.

I’m now in the hands of the post sales support team but as yet, have had no contact from them.

I’d previously sold a house with Purplebricks very easily and successfully so had no hesitation in using them again.

They really need to work harder on communicating to clients listed with them, especially in a challenging market.

If it wasn’t for Ian and Phil, I would have given up and gone to a High Street estate sales agent.

Would I use Purplebricks again? This remains to be seen. I will make that judgement when the sales progression team have completed their job.

They do pretty much what it says on the tin. It's a no-frills estate agent that will professionally photograph, accurately measure and advertise your property on Rightmove for £799 plus an £80 anti-money laundering check (payable to Lifetime Legal). They'll arrange viewings but you'll need to do the viewings yourself. You can pay extra if you'd like them to do viewings for you. I got a valuation via video call and my flat was valued at exactly what I thought it was worth. It had sold within about a week and that's essentially their part done - it's in the hands of solicitors from there. Incidentally, DO NOT take their quote for conveyancing - they quoted me £1,780 when most conveyancers were around £1000. Not surprising when you look at the Ts and Cs and find that there are "referral fees" which (including VAT) came to a staggering £781 (Do the maths!). This is enough to lose them a star. Also contributing to that loss was their after-sales care being a bit sloppy. They supplied my buyer with incorrect details and didn't get back to me about a query I raised with them. They also (as far as I'm aware) didn't chase my buyer's solicitors (traditional estate agents should do this). So to sum up - absolutely use them if you're happy to do your own viewings, absolutely DON'T use their conveyancing services and stay in touch and on good terms with your buyer as those solicitors will need chasing.

Professional agent who explained the whole process and service thoroughly and clearly.
Her knowledge has persuaded us to list with PB

Ian Bird had been thorough in researching the information for his report and gave us good advice on the best way to proceed.

I was able to do a video clip without technical issues

Diana Clark, the representative for purple bricks has made the journey of putting my house on the market so easy, any enquiry’s I have she has gone above and beyond to ensure that I understand the process with her great local knowledge and extremely professional. Even my dog Daisy loves her.

The lady was lovely however the terms far exceeded others in price plus the extra costs for photos videos and the different rates.

Very happy with them

Agent made promises about an open house and other strategies to encourage sale, but nothing materialised once I paid the money. The agent lost the front door key and didn't pay for a replacement. I feel mislead about their promises. I switched to a local agent who sold the property.