I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more
My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more
Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more
Company details
About Purplebricks
Written by the company
The new Purplebricks
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.
Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.
When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.
Why you'll love Purplebricks:
- One fair, fixed fee. See it straight from the get-go. No surprises.
- One simple selling package with everything you need to sell with maximum exposure for your home.
- Multiple ways to pay – pay upfront or when you've sold.
- Trusted estate agents with heaps of local knowledge.
- An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.
With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.
Contact info
Purplebricks Property Limited (trading as Purplebricks), 146 Freston Road, W10 6TR, London, United Kingdom
- 0800 810 8008
- customersupport@purplebricks.com
- purplebricks.co.uk
Book a free home valuation
4.1
Great
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James Garland of Purple Bricks has been incredible
We cannot recommend James Garland at Purplebricks highly enough. From the moment we decided to sell, James was outstanding. Thanks to his expertise, guidance and proactive approach, our house was listed and sold in less than a week.
What really set James apart was his exceptional commitment. He was always available to answer our questions, talk us through the process, and provide calm, honest and knowledgeable advice—often at all hours of the day. At every stage, we felt supported and confident because of his professionalism and genuine care.
It’s becoming increasingly rare to find someone who consistently goes above and beyond, but James exceeded every expectation. His communication, dedication and hard work made what could have been a stressful process feel straightforward and well managed.
If you’re looking for someone who truly puts their clients first and delivers outstanding results, we wouldn’t hesitate to recommend James Garland. Thank you for everything - you’ve been exceptional.
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Personally I wouldn't use them
Their App for some reason is only for sellers so if you are buying a property listed with PurpleBricks you then have to go to their website.
If you have an offer accepted you are allocated a Sales Advisor. Never spoken to or can get hold of ours. Phoned the generic number trying to get documents sent and all we get told is that only the sales advisor can help.
It's poor service and a poor app/website
7 July 2026
Reply from Purplebricks
Hi Mark,
Thank you for your review. We're sorry to hear you haven't been able to get in touch with your sales advisor and that this has left you stuck when trying to progress things.
We are actively working to improve our app experience and a member of our team will be in touch with you shortly.
Take care,
Sam
Helpful
Not being the most tec savvy of people, Purple bricks went above and beyond with patience explaining the procendure and would recommend them and use them again in the future.
10 July 2026
Very helpful
Very helpful, explained all costs truthfully, demonstrated other houses for sale in my area , very good service
10 July 2026
Great service from the beginning
Great service from the beginning. Good communication and very easy to navigate the app. Loved the fact that i could control the viewings and not have to wait for a slot from the estate agents. So far so good - just waiting to sign contracts
10 July 2026
Unprompted review
Poor valuation of the property compared…
Poor valuation of the property compared to 2 other agents
7 July 2026
Reply from Purplebricks
Hi Ian,
Thank you for your review. We're sorry to hear the valuation didn't feel in line with what you've been quoted elsewhere.
A member of our team will be in touch with you shortly to discuss this further.
Take care,
Sam
Re-listed my property immediately as I…
Re-listed my property immediately as I needed it online to secure my onward purchase. Amazing service! Highly recommended
10 July 2026
The email link to feedback on property…
The email link to feedback on property viewings does not work , the PB site is not intuitive and does not give accurate instructions on how to navigate
10 July 2026
Reply from Purplebricks
Hi,
Thank you for your review. We're sorry to hear the feedback link hasn't been working and that the platform hasn't felt as straightforward to navigate as it should.
A member of our team will be in touch shortly, and in the meantime please don't hesitate to reach out via our live chat and we'll be happy to help.
Take care,
Sam
He arrived on tome
He arrived on tome, was helpful and knowledgeable and was able to give me good ideas and advice.
6 July 2026
Generally very good
Generally very good would have given 5 stars but for the need to repeat actions for each element such as accepting the offer, ID checks and providing death certificates these were required for Purple Bricks, the auction site and solicitors. So same Info sent 3 times with no crossover between them.
6 July 2026
Gurveer was amazing
Gurveer was amazing. Didn't invade the house and takeover but equally very thorough. I completely trusted her.
8 July 2026
Helen who came and visited our home was…
Helen who came and visited our home was fantastic. Transparent and honest. We couldn’t of asked for a better estate agent to come and work with us.
9 July 2026
Great. Would recommend.
We were looked after by Eric Curless and Tim Hartles and they were both great. Very quick responses and fingers always on the pulse. A smooth process.
10 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.