Purolabs Reviews 1,092

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting visible improvements in their health and well-being. Many appreciate the clean ingredients and the absence of harmful additives, which contributes to a positive user experience. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving quickly and securely packaged. Reviewers also commend the excellent customer service, noting prompt responses and helpful staff. However, some people were dissatisfied with issues related to order management, including unexpected subscriptions and unauthorized shipments. A few other people also felt that delivery times were occasionally delayed, and tracking information was sometimes unhelpful. There were also isolated instances of products arriving unsealed or with unclear labeling regarding dietary restrictions.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report quick delivery and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy delivery and... See more

Service

Reviewers highlight positive aspects of service, with many praising the top-rate and excellent customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more

Rated 4 out of 5 stars

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more

Rated 5 out of 5 stars

I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more

Rated 5 out of 5 stars

5 stars! Fast responses from the customer service. I had an enquiries about organic certifications and they were provided within few days so I could purchase my products with peace of mind. Once I pla... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I do feel I am seeing improvement

I got the products as a gift, I tend to not be very keen on trying gift ones, but I am loving it. My nails are strong, I do feel my hair is getting thicker. I have been taking for 7 weeks, and highly recommend, collagen and biotin

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Responsive Team

I've been ordering vitamins (multi, D3 & K2) from Purolabs for over a year now.
The capsule arrive in flat plastic bottle so can be posted through letterbox with ease👍
The staff are prompt to respond when I contact them. I find it easy to delay my ongoing subscription if haven't finished the bottle - I like to have this option as I'm not always consistent in taking the capdules. Staff are polite & obliging.
Cost of the vitamins are very reasonable. I like that the capsules are suitable for vegans (am not a vegan) as I think vegan capsules are less harmful.
Good quality, obliging staff & reasonable costs so worth ⭐️⭐️⭐️⭐️⭐️

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Cancelling subscription

I am still trying to cancel my subscription and I can see so many others with the same problem which they have claimed has been resolved. It looks like I will have to contact my bank about this. Constant emails and more deliveries which I have not agreed to.
There is enough warnings on here for customers to be warned.

19 February 2026
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Anne,

Thank you for taking the time to share your feedback with us.

We understand how concerning this situation has been for you. When you contacted us on Tuesday, our team worked to assist with your subscription cancellations immediately. You were able to cancel one of your subscriptions yourself.

Unfortunately, by the time your cancellation request was confirmed on February 24, your order had already been dispatched from our warehouse that same morning. We have already reached out to you via email to arrange a return once you receive this delivery, and we will ensure this is processed smoothly for you.

We want to assure you that all of your subscriptions have now been fully cancelled, and there will be no further charges or deliveries beyond the one currently in transit. If you have any concerns or need further assistance, please contact us directly at support@purolabs.com.

Once again, we apologise for any inconvenience this has caused.

Thank you for your feedback; it helps us improve.

Team Purolabs

Rated 5 out of 5 stars

Reliable company

Purolabs dealt with an issue promptly and efficiently. They make you feel like you're a valued customer.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

excellent customer service very helpful would recommend anyone to buy from this company ,when Royal Mail lost my delivery i got a replacement very quickly with excellent communication though out the process given 5 stars

9 February 2026
Unprompted review
Rated 1 out of 5 stars

They will not let me cancel my subscription

They just will not let me cancel my subscription. This has been going on months and every time I think it's sorted I get another message saying my next order is ready. They say it is simple to cancel on the website but it will not let me do it and I have wasted hours of my time.

6 February 2026
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Andrew,

Thank you for bringing this to our attention.

We understand how concerning it must have been to receive messages about upcoming orders after requesting cancellation. We want to assure you that we have thoroughly reviewed your account, and we can confirm that all subscriptions under your name have been successfully cancelled. The last charge processed was on August 25, 2025, and there have been no charges since then.

Our team has also sent you a confirmation email today to provide you with peace of mind that everything has been fully cancelled on our end. If you continue to receive any notifications, it's possible they may be linked to a different email address or name on your account. Please reach out to us directly at support@purolabs.com with any alternative email addresses you may have used, along with a screenshot of the email you received, so we can investigate further and resolve this immediately.

We genuinely apologise for the time and stress this has caused you, and we appreciate your patience as we worked to resolve this matter.

Thank you again for your feedback.

Team Purolabs

Rated 1 out of 5 stars

DON'T SIGN UP TO THE SUBSCRIPTION

Having signed up to a subscription the 1st order that arrived was disappointing. The vitamins are not pure but mixed with other vitamins, so for example their calcium pills were watered down with vitamin D which I had already bought, their zinc only 15% zinc!!!! I tried to cancel the subscription as I wanted pure vitamins but you cannot cancel the subscription.

I was for was forced to then email the company via their website to ask how to cancel the subscription.

I received an email saying that they do NOT ALLOW CANCELLING of any subscriptions until the SECOND ORDER has been processed. This I am sure is not legal but more to the point if a customer is not happy with the products why FORCE THEM to have more!!!!

These vitamins are over priced and as per the zinc at 15% lacking in actual product! Watered down rubbish.

I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY AT ALL.

5 February 2026
Unprompted review
Purolabs logo

Reply from Purolabs

Hi MH,

Thank you for taking the time to share your feedback with us.

We'd like to clarify that all our ingredient lists, including the precise amounts and any additional vitamins included in our formulations, are clearly displayed on each product page, along with the back label of every product. We combine certain vitamins, like Vitamin D with Calcium, because they work together to enhance absorption and effectiveness, a practice backed by nutritional science. Our Zinc supplement contains 15mg of elemental zinc per serving, which provides 150% of the recommended daily value.

Regarding your subscription, we sincerely apologise for any confusion. Our subscription policy, which is outlined on all product pages and in our FAQ section, does require two deliveries before cancellation to ensure customers have adequate time to experience the benefits of consistent supplementation. However, we recognise this wasn't the right fit for you. Our team has already reached out via email to offer you a solution that addresses your concerns, and we're pleased we could find an option that works better for you.

If you haven't already, please reply to our email or contact us directly at support@purolabs.com so we can find the best solution for you.

Thank you again for your feedback.

Team Purolabs

Rated 5 out of 5 stars

Good all round!

Good discount, good combination of vitamins (ie D3 with K2), speedy delivery and helpful, pleasant interaction with Purolabs on email.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Quercetin

A good informative website with excellent product information. I was confident Purolabs cared about quality.
Nicely packaged, I bought Quercetin, which arrived promptly. I have only taken this for a short time & some benefits are hidden but no problems.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Additional Subscription Product Order

I have a 2 monthly automated subscription with Purolabs. I recenty added a new product which I had not realised had a recommended daily dosage of 2 tablets. My other products specify a single tablet daily. I therefore needed to make an additional order outside of the prescription period but at a subscription price. The Purolabs representative who I spoke with was very helpful, efficient and well informed. She assisted me to make this one-off purchase at the subscription price. Excellent service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Packsge arrived on time

I found the member of staff I dealt with to ve very helpful and sympathetic. My package arrived quickly and was well packaged. Will definitely order more.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Small milk thistle capsules

I ordered some milk thistle capsules from Purolabs after being told that I had the start of fatty liver disease. I had read that milk thistle would help. My order arrived within days of ordering and the capsules are small so easy to swallow.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent service. I mistakenly ordered another product and when I contacted them to cancel it they did so and refunded me immediately.
Great service, great products great company

6 January 2026
Unprompted review

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