Pure Telecom Ireland Reviews 

Rachel was so helpful, she was able to tell me when the service would be restored when I called about an outage in my area. The broadband was back up and running long before the estimated time. We've been with pure telecom for years and only had 2 outages in that time, extreme reliable service, highly recommend.

I had queries about my bill recently and I was speaking to a great man called Eddie . I must say it was an exceptional customer experience. He actioned my concern rapidly and efficiently and the personal touch was outstanding. It means a lot to pay for a service that has great people behind it who pay attention and I can trust that if I ever encounter problems that an amazing employee like Eddie will be there on the other side to help ! Dawn Ellard

Very friendly and professional person. Also sorted my little issue in quick time.
I wish all customer support could be like this!

When i finished my contract they gave me a very good deal im very happy with them they were very good to deal with over the phone and everything was sorted atter a minute

Very frustrated with the information the customer care team have been giving me. I've been charged an extra €12.34 late fee a number of times even though I have paid later in the day it's due or on occasion two days later. I've let Pure Telecom know ahead of time and asked that payment date be changed to align with when my salary goes into my account. I am switching providers as a result.

I have contacted customer care but still no reply.

I emailed pure Telecom again this morning 22nd and still no reply. Beyond frustrated at this stage.

Absolutely brilliant service pure telecom offering with them now 4 years and excellent customer service with Samantha sorted me out in two minutes

Daragh solved a technical problem for us patiently and efficiently.

They're customer service is excellent and the person I was talking to was Abbey very frendly and helpfull

Rachel was brilliant and my overall experience of talking to Pure Telecom was more than satisfactory, if every person/company was like this then that would be 👌 Thanks Rachel 😘

Great broadband provider. Their router works very well and never gives a moments trouble. Customer service is also always excellent.

Excellent customer service by Ben.

Eddie was very helpful, patient and very caring when he heard I was calling on behalf of my elderly mother. His customer service was extremely good, a lovely gentleman.

Senia in Customer Care was very helpful and sorted out my issue (discount not applied on first bill) without any fuss, my experience with Pure Telecom has been very satisfactory,

Great chat with customer service agent! Great company supporting Irish jobs and provides a great service.

Super helpful tech support with Rinii, recommended, now I just need to get my bill contract back to what it was. Apart from that Best Internet phone company in Eire. Thank you Rinii for your tech support session, all sorted.

Very helpful. Questions answered. Issues at accessing bill taken care of immediately.

The girl that phoned me from Pure Telecom was so curtesy and polite. It was a pleasure to do business with her, great employee. Maeve

Pure responded very quickly to my query and provided a cost effective solution - great service

Very quick got my broadband sorted in no time. New contract set up. Very friendly staff