Pure Organic CBD & Vitamins Reviews 378

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought Pure Immunity for my girlfriend a few weeks back and she loves it (I secretly use it and love it as well!). Quality is amazing, highly potent, so you feel the difference within a day or two.... See more

Company replied

Rated 5 out of 5 stars

I’ve been taking Pure Energy and Pure Energy for a few weeks now and I can’t believe the difference I’ve seen! Taking the pure energy first thing in the morning has made me feel more alive without rel... See more

Company replied

Rated 4 out of 5 stars

Amended review. Originally one star but a quick response from the company has me now giving it 4 stars. It didn't work for me, contacted the company and a full refund has been agreed. Order didn't... See more

Company replied

Rated 5 out of 5 stars

My wife has suffered for many years with restless leg syndrome (RLS), prescribed drugs cause other problems and while CBD oil may not cure the condition, she has found that it often “ takes the edge... See more

Company replied

Company details

  1. Vitamin and Supplements Store

Written by the company

No matter if it is CBD or Vitamins and Supplements, our philosophy about health products has remained the same since 2020. Natural, high-quality and organic ingredients from the best sources combined with Swiss craftsmanship. For the past several years, we've helped people find better results, more hope and generated more business through the positive stories of our customers. We've gone above and beyond expectations in terms of products and service; it's just the way we are as people. We truly care about your health and wellbeing and want to be with you every step.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

378 reviews

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Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wellness is everything

I have been using Pure Organic CBD for years and only now found their vitamins products. I was first attracted by this company for their transparency on where the ingredients come from and the testing that has been done. I also like that this is a moderately sized organization that hasn’t let the personal touch go like so many huge wellness companies have. Their reach is global, but they appear to operate with the single customer in mind! Everything is delivered as promised. I have not needed help with an order over the years but the level of communication I get already is fantastic. I take these products for quality of life, the single most important thing, and it’s nice that their customer service matches that quality I seek. As a final note, there’s something about having these products in a tincture bottle that helps me make them part of my day in a way that pills do not. Besides the benefit of higher absorption rates, dropping the liquid is relaxing and just feels like it’s helping me make this more of a RITUAL than a routine, really. Thanks guys and looking forward to seeing what you come out with next.

8 August 2025
Unprompted review
Pure Organic CBD & Vitamins logo

Reply from Pure Organic CBD & Vitamins

Hi Chase

Thanks so much for taking the time to leave a review, the whole team really appreciate it.

Regards

Danny

Rated 5 out of 5 stars

Amazing service and products I truly trust

I’ve been using Pure Organic CBD products for my dog, and I honestly couldn’t be happier. It’s made a real difference in his overall well-being. What really stands out is the trust I have in this company — they’ve been incredibly kind, helpful, and always quick to respond.

The level of care and attention they give to their customers is rare these days. It’s something I truly value and appreciate.

Highly recommend them to anyone looking for a natural, reliable solution for their furry friends!

6 August 2025
Unprompted review
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Reply from Pure Organic CBD & Vitamins

Hi Rita

Thanks so much for taking the time to leave a review we really appreciate it.

Regards

Danny

Rated 1 out of 5 stars

My dog oil has not arrived again on…

My dog oil has not arrived again on time , I am very unhappy as this always
Happens . Get back to me as why this has happened and when it is going to arrive my dog is suffering.

18 July 2025
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Reply from Pure Organic CBD & Vitamins

Hi Kay,

I've sent an email yesterday about this. Your order is well underway and being sent out using the fastest delivery service possible.

The last thing in the world we want is for your dog to be suffering (or any animal for that matter).

Our apologies about this; sincerely.

I will send a follow up email today (now) to help make sure you are made whole and feel like we are treating you and your dog with the respect you deserve.

Sincerely,

Robby

Rated 5 out of 5 stars

Underrated and forward thinking science

I've been using Pure Organic Vitamins for a few months now, and I’m genuinely impressed. The liquid supplements are a game-changer and it feels so much easier to take than tablets or capsules, and I feel the effects faster. You can tell the ingredients are high-quality and thoughtfully sourced.

What stood out the most is the transparency and simplicity of their formulas. No fillers, no hidden rubbish, just clean, effective nutrition. The taste is surprisingly pleasant too (which is rare for liquid vitamins in my experience).

Customer service was responsive and delivery was quick. It's clear they genuinely care about wellness, not just sales. Highly recommend to anyone looking to upgrade their supplement routine.

28 July 2025
Unprompted review
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Reply from Pure Organic CBD & Vitamins

Hi Harry
Thanks so much for taking the time to leave a review we really appreciate it.

Regards

Danny

Rated 5 out of 5 stars

Great products

I’ve been using the Pure vitamin drops for a while now, and I’m extremely happy with how they make me feel. I highly recommend the turmeric ones, and I’ve just started with the ginger drops …can’t wait to feel the results.

29 July 2025
Unprompted review
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Reply from Pure Organic CBD & Vitamins

Hi Katie Thanks so much for taking the time to leave a review.

Regards

Danny

Rated 5 out of 5 stars

CBD with salmon oil helping my…

CBD with salmon oil helping my greyhound with his fight against cancer

30 June 2025
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Reply from Pure Organic CBD & Vitamins

Hi Shirley

Thanks so much for taking the time to leave a review.

Regards

Danny

Rated 3 out of 5 stars

Very poor customer service initially however excellent follow up and response by Robbie

Order delay - indicated delivery 20th June
Regular chase to progress - no response to the email address provided and calls/messages left on the same
Part item arrived today but 1 item missing @£39.99
I’m not so sure their mission statement to “truly care” about their customers has been fulfilled in this instance as my anxiety levels have increased based on this transaction

Update 23/7
After poor customer service from enquiries to understand which product was recommended given my requirements and the incorrect and delayed order the follow up response has been excellent with the honesty and openness of the communication. Based on the aforementioned follow up response I would certainly consider using this Company again where hopefully the products purchased in good faith provide a level of comfort for which they were ordered

30 June 2025
Unprompted review
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Reply from Pure Organic CBD & Vitamins

Hello RK, thanks for taking the time to leave your honest feedback. It pains us to read this has happened.

I've just sent you an email regarding this situation and how we can solve it so you are left with a better feeling towards us.

Every company makes mistakes and if they don't, they are not telling the truth. It is how a company responds to these mistakes that truly matters; and we stand prepared to make sure you are well taken care of in a respectful and empathetic way.

I look forward to continuing this conversation so we can sort everything out.

Sincerely,

Robby

Rated 5 out of 5 stars

Very pleased with change since using…

Very pleased with change since using this product. Great customer service and help

1 June 2025
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Reply from Pure Organic CBD & Vitamins

Hi Dawn thanks so much for taking the time to leave a review, we all really appreciate it.

Regards

Danny

Rated 3 out of 5 stars

Delivery issues

Review update: I have since heard from Robby and have more understanding of the shipment issues. My advice is to order well in advance and have a backup plan.

Order placed on Monday, no indication of shipping and no response to an email sent on Thursday. Reading others reviews on shipping issues I'm now feeling concerned as I had a few days delay with my last order. It's a shame as this brand is really helping my cat, but they need to be reliable.

24 May 2025
Unprompted review
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Reply from Pure Organic CBD & Vitamins

Hello Jennifer.

Thank you for taking the time to tell us how we are doing. We've been experiencing increase delays in our shipping because of compliance checks with customs. Because of the purity of our products, we sometimes get pulled for secondary inspections which causes delays.

I can say after 5 years of selling CBD our company does have the best product hands down. I've seen it in the reviews here and I've seen it in the results of our customers.

We've contacted you privately to resolve this matter in the best and most responsible way possible.

Lastly, our customer service is the backbone of our business. CBD is a very personal space where people open their lives up to us seeking help and guidance; we certainly don't want to break that trust and it is important that we foster ongoing relationships as time passes. Saying this, I do apologize for this shortcoming on our behalf and we take full responsibility. I hope we get this issue solved quickly and your feedback is appreciated.

Sincerely,

Robby

Rated 5 out of 5 stars

Really great customer service

Really great customer service - I can't fault this company at all. I kept firing questions at Robby and he was always happy to come back extremely quickly with a very informative respond.

1 April 2025
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Reply from Pure Organic CBD & Vitamins

Hi Laura

Thanks so much for taking the time to leave a review, I will pass your comments on to Robby.

Regards

Danny

Rated 5 out of 5 stars

First class customer service and a more chill dog!

The customer service I received from Pure Organic was the best customer service I’ve experienced in years. After an issue with the courier (not the companies fault), Robby replaced my order with express delivery, using a different courier and kept me updated of the status. He genuinely cared about my order and went above and beyond to make sure I received it. We have been using the cbd on our rescue dog and have noticed far more moments of calm and stillness, when before he was very needy and incapable of being by himself. He seems much more happy to chill now and seems calmer in himself!

11 March 2025
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Reply from Pure Organic CBD & Vitamins

Hi Emma thanks for the great review, we all really appreciate it. glad your dog is happier now.

Regards

Danny

Rated 4 out of 5 stars

Delivery process needs improvement

Products are fab. Just disappointed with the delivery time.

7 March 2025
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Reply from Pure Organic CBD & Vitamins

Hi Melanie really sorry that your product was delayed. Thanks for taking the time to leave a review.

Regards

Danny

Rated 5 out of 5 stars

Curcuma and Vitamin C!! 😍

For the last 2 weeks I have been using the curcuma and vitamin C product, and I am in love!! I am generally a very skeptical person when it comes to supplements, but after hearing good stories about this brand (especially their patented formula for high absorption), I decided to give it a go. I had been dealing with brain fog and general fatigue -you know, winter time- for quite a while, and I’m happy to say that after taking the product consistently for a week, I gained so much more clarity!! This product is def. going to be added to my regimen. Thank you so much!

11 February 2025
Unprompted review
Pure Organic CBD & Vitamins logo

Reply from Pure Organic CBD & Vitamins

Hi Romy

Thanks so much for taking the time to leave a review, the whole team really appreciate it.

Regards

Danny

Rated 4 out of 5 stars

Paid for product on 11th Feb

Order taken a while to arrive, but Robby very helpful

21 February 2025
Unprompted review
Pure Organic CBD & Vitamins logo

Reply from Pure Organic CBD & Vitamins

Hi Jenny,

Thanks for contacting us here. After our email exchange from last Friday we sent this out using 1 day shipping via UPS. You should receive it today. Our apologies about the delay.

I will contact you today after the product has arrived to see how we can make sure you are a happy customer.

Sincerely,

Robby

Rated 1 out of 5 stars

Ordered and paid for two 30ml bottles…

Further to my last review and issues with delivery, the company has sorted issue out and sending missing product. As said product is good and best I've tried out of the many. also been using the cbd muscle Gel, using it after sports and seams to reduce muscle soreness. Would I purchase these products again, yes

14 January 2025
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Reply from Pure Organic CBD & Vitamins

Hi Stephen,

Thanks for contacting us. I've sent you an email to sort all of this out and to make sure you are well taken care of and happy. Our apologies from all of us in the office.

Rated 2 out of 5 stars

Good product - poor delivery.

Product is good at a fair price however delivery was very poor. 1 week to get to me just 20 miles away. If Royal Mail 24 had been used I would receive the item next day but the courier chosen took 1 week and even then I had to go searching for my parcel which was never actually delivered to me. A Gentleman named Robby at Pure Organic helped.

29 January 2025
Pure Organic CBD & Vitamins logo

Reply from Pure Organic CBD & Vitamins

Hi Terence,

I want to take this first instance to apologize to you about the delay. We work very hard to make sure people get their products as fast as possible. Sadly, there are some occasions when delivery can be boggled.

When that happens, we take full responsibility for it. Own it. And see to it that the customer is taken care of.

I will contact you directly to make sure you are well taken care of.

Sincerely,

Robby

Rated 5 out of 5 stars

Trusted quality

Fast delivery. Good price. Trusted quality.

1 December 2024
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Reply from Pure Organic CBD & Vitamins

Hi Calvern

Thanks so much for taking the time to leave a review the whole team really appreciate it.

Regards

Danny

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