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Purely Gourmet  Reviews 

619
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the impressive selection of high-quality hampers and gourmet treats available for celebrating various special occasions. Consumers truly appreciate the swift shipping options and reliable real-time tracking updates, which ensure gifts arrive promptly and safely. Furthermore, buyers consistently emphasize the beautiful presentation and exceptional flavors that leave every recipient feeling delighted and special. However, some customers also noted minor delivery inconveniences. A small group of reviewers experienced occasional logistical hiccups, such as parcels being left at incorrect locations or lacking proper notifications. Others mentioned difficulties with tracking updates or requested more flexible scheduling options when sending surprises.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping, prompt next-day or... See more

Product

Clients share positive opinions on product quality, frequently praising the beautiful presentation and... See more

Order

Customers had positive experiences with order, frequently praising the easy process and convenient overseas... See more

Service

Users describe positive interactions with service, expressing strong satisfaction regarding prompt delivery,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(619)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birthday

My sister loved it. Tracking info with pic gave me confidence that a first time order arrived. So thank you again

2 October 2025
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Reply from Purely Gourmet

Thank you Sharon for your 5-star review.
Your support means a lot to us. We take great pride in creating gifts that leave an impression, so it’s rewarding to know we met your expectations.

We’re thankful that you’ve chosen us for your gifting needs and appreciate you taking the time to share your experience.

Warm regards,
PG Customer Support

Rated 5 out of 5 stars

This was a great service

This was a great service. The website was easy to navigate and the communication about delivery was seamless. Photo confirmation of successful delivery was the perfect final touch.

27 September 2025
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Reply from Purely Gourmet

Thank you Helen , for your 5-star review.
Your support means a lot to us. We take great pride in creating gifts that leave an impression, so it’s rewarding to know we met your expectations.

We’re thankful that you’ve chosen us for your gifting needs and appreciate you taking the time to share your experience.

Warm regards,
PG Customer Support

Rated 5 out of 5 stars

Top of their Game

Excellent products, great communication. Text update received regarding delivery time frame; a seamless experience! Would definitely use Purely Gourmet again

27 September 2025
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Reply from Purely Gourmet

Thank you WA , for your 5-star review.
Your support means a lot to us. We take great pride in creating gifts that leave an impression, so it’s rewarding to know we met your expectations.

We’re thankful that you’ve chosen us for your gifting needs and appreciate you taking the time to share your experience.

Warm regards,
PG Customer Support

Rated 5 out of 5 stars

Excellent Hampers

Great variety to select from for any occasion. Easy transaction and excellent delivery time frame. The receiver was extremely happy with the hamper. I have received one myself previously and would not hesitate to use Purely Gourmet again.

23 September 2025
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Reply from Purely Gourmet

Thankyou Sharon for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Please to hear everyone was happy

PG Customer Support

Rated 5 out of 5 stars

Content recipients

The recipients were impressed with the packaging and quality of product.

21 September 2025
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Reply from Purely Gourmet

Thankyou Rosalie for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

First time buyer from Purely Gourmet- excellent experience!

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delivery within metropolitan Melbourne is brilliant (I actually ordered after 2pm and it was delivered by early afternoon the following day). You get real time email & SMS tracking so you can keep tabs on delivery, which is very reassuring. I would definitely be happy to use Purely Gourmet again.

17 September 2025
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Reply from Purely Gourmet

Thankyou Jeanette for the wonderfully detailed 5 Star Review, we are very happy to hear that everything went well with your last-minute gift. Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Outstanding customer service and I am…

Outstanding customer service and I am very impressed with how fast the delivery process was. Great experience and wonderful impression on me.
Thank you so much!

16 September 2025
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Reply from Purely Gourmet

Thankyou Asunta for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. We pride ourselves on being able to delivery on time quickly

PG Customer Support

Rated 5 out of 5 stars

Exceptional Customer Service

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers.
Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the recipient thought it was one of the best presented and yummy gifts she had ever received.

15 September 2025
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Reply from Purely Gourmet

Thankyou Christine for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Pleased to hear Josh got everything sort and everyone was happy with the gift

PG Customer Support

Rated 5 out of 5 stars

Beautifully presented

Beautifully presented, quality products and outstanding service and delivery. Highly recommended.

16 September 2025
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Reply from Purely Gourmet

Thankyou Grandma for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. We are always happy to see another order from Grandma keep them coming

PG Customer Support

Rated 5 out of 5 stars

One very happy customer 😊…

I compared several gift hamper sites and Purely Gourmet was exactly what I was looking for. Products that look and feel luxe, beautiful presentation, and very reasonable prices. The recipient was delighted, and I’ll definitely be ordering again!

12 September 2025
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Reply from Purely Gourmet

Thankyou Michelle for your very thoughtful 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering. Reasonable prices. Well thought out gifts. Quality items

12 September 2025
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Reply from Purely Gourmet

Thankyou Barbara for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Amazing experience using this company

Amazing experience using this company. It was simple to choose a gift box and have it sent. I made a mistake by not choosing same day delivery when that was what I required. When I phoned the next day to enquire where it was, they bent over backwards to arrange delivery that day. Couldn’t thank them enough!

10 September 2025
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Reply from Purely Gourmet

Thankyou Brent for the 5 Star Review, Your words of support is invaluable to us and pleased everything worked out well. Once again thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Just perfect!

A lovely gift pack. Exactly what I was looking for as a gift. Such an easy transaction. Super fast delivery too.

7 September 2025
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Reply from Purely Gourmet

Thankyou Jacqueline for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Great corporate gift

Great gift as part of onboarding

3 September 2025
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Reply from Purely Gourmet

Thankyou Toni for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Gift was well received and arrived on…

Gift was well received and arrived on time.

4 September 2025
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Reply from Purely Gourmet

Thankyou Gayle for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

The gift was lovely and as described

The gift was lovely and as described. Prompt delivery. Easy to use website. I will definitely use them again!

2 September 2025
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Reply from Purely Gourmet

Thankyou Teresa for the 5 Star Review, your support is invaluable to us and pleased to hear you will use us again. We thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Easy convenient

Easy convenient, great products. Thanks

1 September 2025
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Reply from Purely Gourmet

Thankyou Therease for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Great packaging.

27 August 2025
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Reply from Purely Gourmet

Thankyou Alexander for the 5 Star Review, Pleased to hear your happy with our delivery times and packaging. You support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Excellent and professional service with…

Excellent and professional service with quick turnaround around and great options. Sorted an emergency order for me and also customised based on my request. Same day delivery was awesome. Requested an assortment of products including potted plants. Highly recommended..

25 August 2025
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Reply from Purely Gourmet

Thankyou Nandagopal for the 5 Star Review, Pleased that we were able to help with your emergency order. Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

Rated 5 out of 5 stars

Beautiful products delivered promptly…

Beautiful products delivered promptly and with great service. Will definitely buy again!

18 August 2025
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Reply from Purely Gourmet

Thankyou Vanessa for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

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