Purelybeds Reviews 9

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Following a discussion with Mike I went for the 4ft x 7ft Marlborough Longbed 2000, for my 6ft 6 adult son.

The knowledge and support that Mike provides is excellent. The base, mattress and headboard are sturdy and look stunning.

Reasonably priced and delivered in a timely manner.

My son has stopped complaining about backache in the morning and says he’s sleeping much better.

7 October 2023
Unprompted review
Rated 5 out of 5 stars

I'm now the happy owner of a very long…

I'm now the happy owner of a very long bed. Lovely service from Mike. He was knowledgeable and helped me pick the right mattress (which is perfect). Great choice of headboards and fabrics.
Delivery was suprisingly quick which was a wonderful bonus!

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Quality Mattress, Great Price, 1st Class Service

Bought a 1500 pocket spring, super king (6ft x 6ft6in) mattress after speaking with Mike. The mattress was made and delivered within a week of ordering and the delivery team called to arrange a suitable date/time and helped carry it upstairs to the bedroom. The mattress is superb quality and very comfortable and at a fraction of the price you’d pay at the usual well known retail stores. Mike is very personable and easy to deal with. The whole end to end process and my customer experience was first class.

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous bed & quick delivery

Fabulous bed & quick delivery
We researched a lot before buying this bed for our tall son. The bed we bought is far better made, amazingly comfortable and better value than any other option we considered ( incl usual suspects for selling beds)

With son of height of 6 foot 7 ( just over 2 metres) there was no benefit buying any 2 metre long bed as it would have the same foot overhang as his current single - (C1.8m Long). Additionally seemed mad to buy a double just for him to lie diagonally!

We went for the 2000 pocket sprung mattress and 7 foot length by 4foot 6 wide. The mattress is extremely comfortable.

The bed arrived amazingly quickly - within a week of order and within the delivery slot promised.

The end storage drawer is really useful and the divan base covering looks stylish and simple - so no need for any valance. All very well made and robust. Easy to put together c 8 mins.

I initially ordered just a mattress in error. Purely Beds were on the ball and immediately emailed me to check if this was intentional - then helped me correct the order to include a divan base.

Thanks for a great bed - just wish we had bought it a long time ago. Now debating whether we might even look to replace our own 6ft 6 and 20 year old mattress with one from Purely beds. Thank you - great produce and service

22 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This is a company you can trust to provide an excellent service. Although it is not mentioned on the website, you can order a small double bed. Just contact Mike for details. The Purleybeds 2000 bed is very comfortable, and my son is very happy with the extra length (6.6).

1 June 2017
Unprompted review
Rated 5 out of 5 stars

went out of their way to be helpful

I wanted an outsize bed (I am 6 foot 6) and Purelybeds were by far the cheapest. But then I decided I wanted it reinforced (being tall I am also heavy, and longer beds have more leverage, so are easier to break). Mike, the guy who runs the place, discussed the options and did exactly what I wanted. I'm pretty sure they have never had that request before, but they did it anyway, even thought they are not really a "made to measure" place. But they make their own beds so they can do anything .
Then when they found that their courier does not deliver to our area they found another one that does. I now have a gigantic super strong bed. I definitely recommend them.

To be absolutely fair, there was a minor problem - the base ended up a tiny bit too long for the mattress, but I think that's because of the reinforcing, and because they ended up having to split the base into four: I don't think they allowed for the extra thickness of wood. But really this is a good thing - it illustrates how they are willing to try something new and really go out of their way to provide exactly what the customer wants. It would have been very easy just to say "no", or charge a fortune. Instead they discussed our needs, and the extra cost for reinforcing was well under ten percent of the price of the bed.

A great company.

22 December 2015
Unprompted review
Rated 5 out of 5 stars

First class products at great prices

Ordered an extra long bed from Purely beds. I first ordered the 1000 mattress and then got phone call from Michael recommending the 1500 mattress because I am 16 st and the same weight as him, he also sleeps on this mattress. Although the 1500 was slightly more expensive I was charged the same price. He was right its the most comfortable bed I've ever slept on. Great customer service thanks Purely beds

4 February 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I bought a small double divan from this company - which duly arrived at the appointed time on the correct day. The quality is exemplary, really well packed, I was very impressed, and at an unbelievably good price. Small problem with the arrangement of drawers, there was some confusion about my requirements but I spoke to Mike at PurelyBeds, very helpful, and subsequently got a complete replacement, free of any charges and again delivered quickly and on time. Like the previous reviewer I don't have any interest in this apart from being a customer, but I can assure anyone who thinks the low prices means poor quality they most certainly do not. Easily one of my best buys, great bed and probably saved myself £200 - £300. Highly recommended.

30 October 2013
Unprompted review
Rated 5 out of 5 stars

Finally a mattress company to rely on

Having moved house recently we found ourselves having to buy four mattresses in short order. For a variety of pricing, availability and timing reasons we ended up ordering these four mattresses from four separate companies.

The first was ok - the big online retailer with a river like name. The other two (mattress specialists) both had problems, the second of which ( I won't name them here) were a customer service nightmare initially until finally getting resolved.

Our order from Purelybeds was a bit strange. Due to what we already had we wanted two difficult-to-find odd size items:
A 5'0" x 6'9" mattress and a 4'6" x 6'9" divan base.

Both odd sizes, both different. Thankfully our order was delivered correctly and much earlier than originally promised. Delivery was well notified and clarified with a clear two hour window (on a Saturday at no extra cost). Additionally we spoke to Mike, who I believe to be a business principal (e.g. owner) and hence the service was exemplary.

Happy to recommend and Purelybeds will be our first point of call when we have to order a mattress again.

NB This is a genuine review and I have no connection to any of the companies, other than customer.

24 May 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look