Pure Luxuries London Reviews 275

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

Definitely bag it’s cheap thin leather nothing luxurious about , paid 60£ on sale from 100£ for latte hand bag and I can guarantee you the bag it’s not worth more then 25-30 you can get better in tka... See more

Rated 5 out of 5 stars

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... See more

Rated 1 out of 5 stars

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... See more

Rated 1 out of 5 stars

Looks like a Fraud Ordered 2 shawls, and within few hours realized getting a better deal at debenhams, and contacted for order cancellation. No response to email, no response to automated... See more

Company details

  1. Leather Goods Store
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Gift Shop

Written by the company

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Contact info

3.0

Average

TrustScore 3 out of 5

275 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely quality handbag

The Pureluxuries website is so easy to use and has great photos and information that really helped me shop with confidence. I bought a mini backpack style handbag and it's great! Lovely quality and perfect size - exactly as described in the photos and information on the website. I love it! And with a great price and super-fast delivery, I couldn't be more pleased! Highly recommended.

2 February 2017
Unprompted review
Rated 5 out of 5 stars

Superb hand bag

Superb quality service. Delivery was very quick and secure. The bridge bag is excellent. I am 6ft tall and the strap is a fantastic length. Real craftsmanship. Will treasure it for life.

1 February 2017
Unprompted review
Rated 5 out of 5 stars

Got what I was looking for.

With the excellent web site I was able to find the exact wallet I was looking for. I.e. Size, amount of credit card slots etc. The purchase and delivery could not have been bettered

1 February 2017
Unprompted review
Rated 5 out of 5 stars

Lovely bag

I am very pleased with my new handbag, it arrived very promptly and it was just what I wanted, lovely soft leather and just the right size for me. Thankyou

1 February 2017
Unprompted review
Rated 5 out of 5 stars

Extremely helpful.

Pure Luxuries were extremely helpful when I needed to return a bag which was faulty, and obtain a replacement. I did not have my original delivery note so a copy was emailed to me. The replacement I chose was low on stock so Ben at Pure Luxuries reserved it for me and arranged for it to be sent out. I am pleased with the replacement bag, which is of excellent quality.

1 February 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I was given a leather bag as a gift for Christmas which unfortunately broke. Ben in the customer services team responded to my email very quickly, helped me sort out a return and replacement and even sent me a new returns label.

I can't fault the customer service, it was absolutely brilliant.

1 February 2017
Unprompted review
Rated 5 out of 5 stars

5 star customer service

I ordered a pureluxuries bag from Debenhams but it didn't arrive, and Debenhams weren't able to help trace it (they eventually offered a refund). As the bag wasn't available in store, I realised it was probably sent direct from the supplier, and contacted them just on the offchance they could help. They quickly found the issue (a Royal Mail mis-sort) and fixed it, and the bag duly arrived.

Very impressed with the 'above and beyond' customer service - and very pleased with the quality of the bag as well.

21 December 2016
Unprompted review
Rated 5 out of 5 stars

Luxury is what this company is

I have bought a few bags from this company and their products are real quality, there delivery is fast.

I would highly recommend this company and its products.

Janie

3 December 2016
Unprompted review
Rated 4 out of 5 stars

Overall very good

I have used this site a couple of times, to purchase those extra special items. My son'so 18th, followed by my husband's 50th. Now this time my youngest son'so 18th.

Great selection. Great quality. When he earliest purchased wallet started to fray after 1 month, a replacement was sent straight away.

My recent purchase again of a wallet and messenger bag, great value, confirmation of purchase, then 2 days later, the wallet had sold out. Surely the Web site should be more up to date than that? Replacement offered was much more expensive than the one I actually wanted.

15 October 2016
Unprompted review
Pure Luxuries London logo

Reply from Pure Luxuries London

Good afternoon Bonita, thank you for your review and feedback. I'm very sorry that your original choice was out of stock - we do make every effort to ensure that the items shown on our website are available for immediate dispatch from our UK premises, but regrettably on this occasion the wallet you ordered was erroneously showing as 'in stock' when we had none left. It's great to hear that you're pleased with the quality of your purchases, and hope your son and and husband like them too!

Please feel free to drop me an email on info@pureluxuries.com if there's anything I can do, I'll be happy to help.

Kind regards,

Ben, Pure Luxuries customer care

Rated 5 out of 5 stars

5 points

in these hassle fueld times it is a breath of fresh air dealing with such a proffesional comp as pure luxuries!

4 June 2015
Unprompted review
Rated 5 out of 5 stars

Quality at a reasonable price

I purchased a man bag/satchel and a leather toilet bag for my boyfriend, Both items were packaged brilliantly and delivered on time. Fantastic quality and really good value for money. I purchased both items when they were on sale. My boyfriend loved his gifts and uses the man bag daily. Would definitely buy from Pureluxuries again.

20 April 2015
Unprompted review

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