Pure Luxuries London Reviews 274

Appalling customer service! I ordered a bag less than a year ago which cost me 104 GBP and the zip pull came detached. I contacted customer services to see if they could repair it. They couldn't and they said there was nothing they would do as it was just outside a year of purchase (by a few days!) instead they offered me a store credit of 29GBP!!! Absolutely shocking service and I now have a bag I can't use as I cannot zip it up. I would not return or recommend this company. (Order number #84444 confirmed).

This was a gift from my husband for my birthday and now cannot be used.

Very disappointed

I have just ordered my first handbag from Pure Luxuries London, and extremely impressed with this company! The quality is great for the very reasonable price, and it arrived without any hassle! Will definitely order again in the future.

Ordered the Soames handbag in black. Great quality at a fantastic price and a lovely bag. Liked it so much I bought the same bag in tan. Delivery super quick too, very happy customer. I’ll definitely be buying from you in future 😀

Fast delivery but unfortunately the bag itself ( ordered 'Colette' in dove grey ) was awful quality. So disappointed! Returned straight away & had to very quickly find another present :( ...The worst part of the bag were the handles - look & finish so cheap & rough. Please improve cause your ideas are good.

Placed an order for a handbag on Wednesday and it was received on Friday via standard free delivery. Excellent quality leather handbag and excellent service. It is the first time I have purchased from this Company but will certainly use in the future and definitely recommend.

I have purchased a purse and a handbag from Pure Luxuries and have been delighted with the quality.

Products are excellent and very reasonably priced! Would like to have one of each of the bags! Unfortunately, our deliveries are really bad at the moment, and the latest bag arrived having been ‘trampled on’ 😭 had to return it! Just want to find how I can buy then without them coming via Royal Mail!

I purchased a small handbag online from Pure Luxuries after a long search for the perfect bag. I had never heard of this brand and the price was extremely reasonable, so I wasnt really expecting much. The bag arrived quickly, the design and quality are excellent and the leather is nice. I am genuinely delighted.

Always happy with the quality and presentation of the bags. I’m always looking to see which bags or purses I’ll be ordering next from how good the prices are. Even the jewellery is presented nicely in boxes and seems to be high quality. Always a happy customer.

I bought a bag which looked nice but the smell was actually toxic. I could smell it before I even got it out of the bag. It stank the whole room and hallway out. It was a toxic chemical smell like a very intense rubber tyre smell. Ghastly. I had to put it back in the packaging and place it in the hallway by the front door to get it as far away from me as I could. Still it was the first thing I could smell when I woke up and the bedroom door had been closed all night.
I now feel quite ill and my chest feels bad. I googled this smell and discovered that it is actually toxic and people who work with it often develop an illness due to it. I have been unable to do anything today my lungs feel bad and I have no energy. My sinuses have swollen up. I do not have a virus at all so it is nothing like that.
I am sending it back as soon as I have the energy to deal with it.
For god sake no one with asthma or lung disease buy from them. Their bags are actually toxic.
I will not be using this company again.

I ordered a small black bag from their Rose Gold range. It arrived on time and was well packed. It was 'reduced' from £66 to £33 so I was pleased I'd found a bargain. However, it isn't the soft Italian-style leather I'd expected and I wouldn't class it as 'pure luxury.' Definitely not worth £66 if purchased at that price. I won't be buying from them again.

Unbelievable service. I still can not believe the quality, cost and service. I ordered one day and had the bag the next day! It was beautifully wrapped and exactly what I wanted. I am telling all my friends. I’m absolutely delighted with my purchase and will definitely recommend.

Fantastic service from Dan @ Pure Luxuries.
Had a problem with delivery (the couriers) emailed Pure Luxuries, Dan sorted the problem and received items next day. Well done Dan !!

Great price on a Merino wool scarf – half price! And super speedy shipping. Product arrived in a beautiful canvas pouch very quickly. Really impressed

Purchased black leather tote bag. Great product, great price, fast delivery. Highly recommend this company.

I've got my beautiful Byrne cherry cross bady bag and it is perfect!Fast and free delivery! Recommended store

Such beautiful leather, I bought a handbag and a purse and I absolutely love them, speedy delivery as well! Thank you so much I’m a very happy customer! 😃

Treated myself to a bag. I am not disappointed. It is beautiful. Ordered on a Wednesday, received it Friday. Would recommend to anyone.

I received a bag for Christmas which was lovely but just not my style. Dan quickly organised a free return. I was kept informed throughout the whole process and a more suitable bag was despatched to me free of charge. Both bags have been fantastic quality and I would have no hesitation in recommending this company or using them again. Thank you for such a fuss free transaction. Audrey

I purchased two bags from the Next website of this brand.

The products received are not how they are photographed on the next website - very misleading actually.

I’m actually confused by all of the great reviews regards their leather bags … I ordered two … both are made from extremely cheap leather - with a very very very high finish on it, which means the leather skin is very coated and you cannot see the grain not at all!!! Which causes the leather to be very rigid and hard … … the internal of the bag isn’t lined … However this reveals how cheap the quality is …the skin is just a split skin and not even the top layer of leather - hence the very heavy finish on the surface !

The bag is made of so many panels so suggests that made from random off cuts of split skins - not worth any money at all !

Awful and cheap … very disappointed - will be asking next to refund my shipping charge also as a total waste of time and money and not luxury all! Pls avoid at all costs !