I’m on holiday in Denmark and just needed a temporary membership so I popped into the Ballerup centre. I’m from England so don’t speak much Danish Bertram the Puregym worker was excellent and talked m... See more
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I really appreciate the quality of the gym, the clean environment, and the well-equipped facilities. Overall, it’s a great place to work out. However, today was my first training session, and as a beg... See more
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There are no belts if you want to heavy squat, trainers looks like milkshakes. And I am in high debt because the PureGym has a jew method of taking your money, they take you 2 months of money after ca... See more
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Think twice before you sign up. On the 21st of May I cancelled my membership. I went through the whole cancellation process and thought I was done. In June they charged me again, according to their po... See more
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Company details
About PureGym Danmark
Written by the company
TræningsinspirationPersonlig træning
Holdtræning
Bliv medlem
Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
Danmarks største fitnesskæde
Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
- Fitnesskæden med flest centre i Danmark
- Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
- Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
- Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
- Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
- Mulighed for personlig træning
- PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
- Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.
Contact info
Denmark
- puregym.dk
3.1
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym Danmark
Hi Ana
Thank you so much for your kind feedback! We’re happy to hear you’re enjoying the new machines and the clean, organized environment. We look forward to seeing you at the gym again soon 💪
Best regards,
Cille / PureGym
My experience at PureGym is always very good
My experience at PureGym is always very good. The only negative thing I can say is that I have seen some people using two machines at the same time, teenagers hanging out in groups or on their phones for more than 10 minutes on the machines, which is very annoying. And one last thing: in summer it gets very hot inside... The ventilation isn't good and the fans aren't enough to cool the place down, a lot of people smell bad and sometimes it's quite unpleasant to train there.
Apart from that, training at PureGym is a good experience.
6 August 2025
Unprompted review
Reply from PureGym Danmark
Hi Valentino 👋
Thank you for your feedback. We're glad to hear that you generally have a good experience at PureGym.
We understand the frustration with people using multiple machines or sitting on them too long, and we’re working to encourage more respectful gym use.
As for the heat in summer, we know it can be uncomfortable, and we're looking into ways to improve ventilation and airflow.
Have a great day! 🌞
Best regards,
Ida / PureGym
Location is perfect for me
Location is perfect for me. And it's really clean. It's a gym that ppl actually put the equipment back
25 August 2025
Unprompted review
Reply from PureGym Danmark
Hi Zeus.
Thank you for your feedback.
We’re really glad to hear the location works perfectly for you — and that you’ve noticed how clean the gym is and how well our members respect the space by putting equipment back. That’s exactly the kind of environment we work hard to create and maintain!
Best regards
Carla / PureGym
Love the gym being training for years…
Love the gym being training for years the only downside now is that they removed the whey protein powder supplements
26 August 2025
Unprompted review
Reply from PureGym Danmark
Hi.
Thanks for the kind words — and for training with us for years! 💪 We're really glad you’re enjoying the gym.
We hear you on the whey protein – it was a popular option, and your feedback means a lot.
Best regards
Carla / PureGym
Reply from PureGym Danmark
Hej Kamal
Tak for din anmeldelse og feedback!
Jeg kan kun give dig ret - rigtig god træning 💪
De bedste hilsner,
Ida / PureGym
I cancelled my PureGym membership and…
I cancelled my PureGym membership and had already paid everything I owed, yet they keep asking me to pay again and again. I even settled a previous demand of 354 kr, but now I am receiving more payment requests through a debt collection company (Sergel A/S).
This is completely unacceptable and feels like customers are being charged for services they no longer use. Communication is poor, and I only received their emails late, which makes it impossible to respond fairly.
I expect PureGym to stop these unfair practices, confirm my cancellation, and ensure no more unjust charges are made. Right now, it feels like a scam and I cannot recommend PureGym to anyone.
20 August 2025
Unprompted review
Reply from PureGym Danmark
Hi Marie,
Thank you for your review.
I am sorry to read about your experience. It sounds like there might have been an issue connected to your cancellation and payments.
To help clarify what has happened, please contact us at dktrustpilot@puregym.com, so we can review your case.
Have a nice day!
Best regards,
Frederikke / PureGym
Reply from PureGym Danmark
Hi Claudiu,
Love the energy! 💥 Keep chasing those gains – we’re cheering for you!
Best regards,
Frederikke / PureGym
Reply from PureGym Danmark
Hello.
Thank you for your feedback.
We’re really sorry to hear you feel that way — we never intend to scam anyone.
If you think there’s been a mistake with your payment, please reach out to us at medlemsservice@puregym.com
so we can look into it and help you out.
Best regards
Carla / PureGym
PureGym Helsingør is fantastic
PureGym Helsingør is fantastic! The gym is clean, the equipment is modern and well-maintained, and the atmosphere is super motivating.
17 August 2025
Unprompted review
Reply from PureGym Danmark
Hi, 👋
Thank you for your feedback!
We're happy yo hear that you enjoy coming to our Helsingør gym - and most importantly, that the atmosphere feels motivating 🤩
Best regards,
Ida / PureGym
De siger puregym er for alle det passer…
De siger puregym er for alle det passer det slogen skal de fjerne
17 August 2025
Unprompted review
Reply from PureGym Danmark
Hej Rene
Tak for din feedback!
Vi er ked af at høre, at du ikke mener, at vi lever op til vores slogan. Vi bestræber os efter at skabe et træningsmiljø, hvor alle føler sig velkomne 😊
Vi vil meget gerne høre om din oplevelse, så vi kan tage hånd om det, hvis du ikke har følt dig velkommen. Du skal være velkommen til at kontakte os via vores kontaktformular 😊
De bedste hilsner,
Ida / PureGym
I do not recommend getting involved…
I do not recommend getting involved with this gym. I’d rather pay more elsewhere than continue training here.
1. The gym is dirty and not cleaned properly, with trash everywhere and broken machines.
2. The ventilation is terrible — it’s hard to breathe inside.
3. They charge random amounts: sometimes 300 DKK, sometimes 250, sometimes even 550. This is unacceptable. Even pausing the membership costs anywhere from 40 to 100 DKK.
4. The staff is barely present. You have to search for someone, and solving any issue takes forever.
My wife and I cancelled our memberships, and instead of charging the usual 250 or 350 DKK, they took 500 DKK from each of us for the final month.
Great service — thanks.
2 August 2025
Unprompted review
Reply from PureGym Danmark
Hi Andrii
I'm really sorry to hear about your experience — that’s definitely not the standard we aim to deliver.
Cleanliness and maintenance are top priorities, and I’ll make sure your feedback is passed on to the relevant team so we can look into this immediately.
We’ll also follow up on the ventilation — it should of course feel fresh and comfortable to work out.
Regarding the payments: our prices vary depending on membership type, campaign offers, and centre access levels. It sounds like there may have been some confusion with membership changes, add-ons, or fee structures like hold fees. I’d love for us to take a closer look and clarify this properly for you. You can also always find your bill on Mit PureGym, where it is listed exactly what you've been charged for😊
Please feel free to reach out to us directly at medlemsservice@puregym.com so we can investigate the charges and ensure everything is in order for both you and your wife.
Again, I’m sorry for the inconvenience — and thank you for taking the time to share your feedback.
Best regards,
Nina / PureGym
Bad air conditioning. No workers to help
The air conditioning is DISGUSTING
I came to the gym at 7 PM and smelt a very sharp hygiene everywhere i went, at first i said its normal because its a gym but it didn’t stop, 40 minutes in the smell was still going and every window was locked and there wasn’t any worker to ask them to open the windows (you needed a key to open the windows).
29 July 2025
Unprompted review
Reply from PureGym Danmark
Hello Adrian.
Thank you for your review.
We’re really sorry to hear about your experience.
We understand how important proper ventilation and air quality are, especially during busy hours.
Can you send an e-mail to medlemsservice@puregym.com so we can forward the feedback and get it looked into?
Thank you for bringing this to our attention.
Best regards
Carla / PureGym
Reply from PureGym Danmark
Hej Yazan,
Tak for de flotte ord! 💪 Vi sætter en ære i at levere en professionel oplevelse – både i vores faciliteter og hos vores personale. Vi glæder os til at se dig igen snart!
De bedste hilsner,
Cille / PureGym
Worst custumer service
Worst custumer service. Becarefull. they are train to charge you more and send bills with always extra charge. Not many machines. Old machines and out of service. No space to work out not use this gym at all. and I give one start because at list you have to give one other wise minus 5
8 July 2025
Unprompted review
Reply from PureGym Danmark
Hi Ossy,
Thank you for sharing your feedback – we're truly sorry to hear about your experience. That’s definitely not the standard we aim to deliver. We take your concerns seriously and would appreciate the opportunity to look into the issues you've mentioned regarding charges, equipment, and space.
Please reach out to us directly at medlemsservice@puregym.com or via. chat on our website. The chat is open Monday to Friday from 8:30AM to 4PM (Fridays only till 3:30PM)
We are looking forward to hearing from you.
Best regards
Cille / PureGym
Pleasant and rich experience
Purchasing a single entry ticket was easy, when arriving at the gym the access was easy. Lots of free parking around. The place is very big and spacious, good music and great overall Vibe!
The gym is also very clean, and we were surprised with the high number & variety of equipment stations. Spent a lovely Sunday evening there, will definitely join as with a monthly membership.
6 July 2025
Unprompted review
Reply from PureGym Danmark
Hi SK,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your visit—from the easy entry and parking to the spacious gym and great vibe. It means a lot to us that you felt comfortable and enjoyed the variety of equipment. We can’t wait to welcome you back as a member soon! 💪😊
Best regards,
Cille / PureGym
Today went to buy one month membership
Today went to buy one month membership. And they informed me that you can’t anymore pay directly there. You have to do
It on the app. The app and their page is in Danish language so for me completely impossible to use. Asked for help with it and it was still not working. So no gym today for me. Why to make it so impossible to use? Why simply not allow people to pay at the gym with card?
They just changed machines. Have to say technogym machines were much nicer and easyer to use. Somehow matrix machines don’t stimulate muscles in same way. I am not so sporty person, and can anyway notice big difference.
4 July 2025
Unprompted review
Reply from PureGym Danmark
Hi Sonja,
I’m really sorry to hear that you weren’t able to sign up today – I understand how frustrating that must be.
Please send me an email at dktrustpilot@puregym.com, and I’ll do my best to assist you personally.
Also, thank you for your feedback on the equipment – we really appreciate you sharing your honest opinion.
Have a great day.
Best regards,
Frederikke / PureGym
This company is bordering a scam
This company is bordering a scam. They use every little loophole they can to charge you additional money.
My contract was terminated due to a missing payment, which was their fault, since I registreret in person at a local gym - I guess they mistyped my information. I could no longer use the gym.
However, your membership remains active, and they continue to try and charge you, despite not allowing you in and telling you that they have terminated the contract.
This results in multiple months of dept that they're happily and silently gathering.
4 June 2025
Unprompted review
Reply from PureGym Danmark
Hi Christian,
I’m really sorry to hear that you haven’t had a good experience with us. We always aim to take good care of our members when something goes wrong – so I’m truly sorry to hear that this wasn’t the case here.
Please feel free to reach out to me at dktrustpilot@puregym.com, so I can look into your case and help as best I can.
Have a nice day!.
Best regards,
Frederikke / PureGym
Reply from PureGym Danmark
Hi Ondrej
Thank you so much for your kind feedback! We're glad to hear you appreciated the variety of gear, the atmosphere, and the cleanliness of our space. Hope to see you again soon!
Have a nice day😊
Best regards
Amalie / PureGym
Everything was great today
Everything was great today. I had a really good workout. However I noticed that the body bike doesn’t have a built in tracker. It would be helpful if it did, especially for days like today when I forget my smartwatch at home.
21 June 2025
Unprompted review
Reply from PureGym Danmark
Hi!
Thank you so much for your kind feedback – we're really happy to hear that you had a great workout today! 💪😊
That's a great point about the Body Bike. We understand how useful built-in trackers can be, especially when your own device isn’t with you. I’ll make sure your feedback is shared with the relevant team for future consideration.
Thanks again for taking the time to let us know!
Have a great day and happy training!
Best regards,
Nina / PureGym
10/10 Continued from 5 May 2025
10/10 Continued from 5 May 2025, Oslo Plads:
Unfortunately, nothing new to report. The machine is still broken.
16 June 2025
Unprompted review
Reply from PureGym Danmark
Hi Christine
Thank you for your feedback.
We're currently awaiting delivery of the necessary parts for the broken Smith machine. Rest assured, fixing it is a priority for us, and we’ll have it back in action as soon as the parts arrive.
Have a great day!
Best regards,
Nina / PureGym
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