PureFilters Reviews 1,263

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often finding specific or hard-to-find items. Many people highlight the competitive pricing and the high quality of the products received. The ordering process is frequently described as easy and straightforward, with timely and often early delivery being a common positive experience. However, some customers also noted issues with incorrect items being shipped, such as filters that didn't fit or were the wrong size. A few other people also felt that there were significant delays in shipping, with some orders taking weeks to arrive or even being incomplete.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the wide selection and availability... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Price

People report positive experiences with price. Customers consistently find the pricing to be reasonable and... See more

Quality

Reviewers express satisfaction with the quality of products. Customers are pleased with the service and the... See more

Based on these reviews

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied

Rated 5 out of 5 stars

I am happy with the customer service and the product. I use MERV 13 filters in my HVAC system to filter out fine particles, including viruses. I can always rely on PureFilters to have what I need. Ord... See more

Company replied

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

Quick and easy ordering. And fast delivery. This was my first purchase with Pure Filters and had a great experience.

Company replied


Company details

  1. Air Filter Supplier
  2. Furnace Parts Supplier
  3. Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I purchased a furnace humidifier and am…

I purchased a furnace humidifier and am very pleased about the price and the delivery. Haven't installed it yet but everything so far has been great. I would look to Pure Filters again when I need anything, they seem to have a large list if merchandise.

11 February 2026
Rated 1 out of 5 stars

Not happy.

Ordered 5 of 16x25x5 which qualified for free shipping. Was sent 16x25x4. They would take back if I paid return shipping. Quote for return shipping label from them was more than the cost of the filters! Won’t be a repeat customer!

2 February 2026
Rated 5 out of 5 stars

Great shopping experience!

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, some even alluding to the site being untrustworthy. I am glad I decided to give it a try, and I must say the transaction was seamless. The specific humidifier I wanted to buy was more cost-effective on their website than every other website. The item was ordered on Monday, and by Wednesday, it was promptly delivered to my home around the Brantford area. I highly recommend the seller!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

This company’s customer service is second to none!

This company’s customer service is second to none! Support Canadian, support small businesses. I trust them with all my filter needs. Special shout out to Donna!

29 January 2026
Unprompted review
PureFilters logo

Reply from PureFilters

Wow, thank you, Macy! We really appreciate the support and the kind words about our customer service. It means a lot to us that you trust us with all your filter needs. Appreciate the special shout-out!

Rated 5 out of 5 stars

PureFilters was one of the few places…

PureFilters was one of the few places where i could find the right filter for my AirVac, and the pricing was fair. The updates after ordering were clear, and the delivery earlier than expected. Overall, very smooth experience and great customer support

21 January 2026
Unprompted review
PureFilters logo

Reply from PureFilters

Thanks so much, Khaleb! We’re really glad you were able to find the right filter for your AirVac and that everything from pricing to delivery went smoothly. Appreciate you taking the time to share this and for choosing PureFilters.

Rated 3 out of 5 stars

Slow Shipping

Slow shipping. I missed the pre Christmas 10% bonus by one day and when I asked if I could still get a bonus,I did not get a reply.

4 December 2025
Rated 5 out of 5 stars

Website was easy to use and the furnace…

Website was easy to use and the furnace filters we ordered came quickly and were exactly what we needed.

6 December 2025
PureFilters logo

Reply from PureFilters

Thanks, Ron! Great to hear the website was easy to use and that the filters arrived quickly and were exactly what you needed. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Quick and easy ordering

Quick and easy ordering. And fast delivery. This was my first purchase with Pure Filters and had a great experience.

5 December 2025
PureFilters logo

Reply from PureFilters

Thanks so much, Michael! We’re really glad your first experience with PureFilters was smooth and that your order arrived quickly. If you ever need help finding the right filter next time, just reach out — we’re always happy to help.

Rated 1 out of 5 stars

This is not a legitimate business

This is not a legitimate business. Do not give them your money! I placed an order weeks ago and nothing ever got shipped. Asked for refund and am still waiting. They charge your card instantly and start spamming you every day with promo emails. Now I have to file complaint with VISA and probably wait months to get refund. AVOID this company! It's a scam!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Good prices and Quick Shipping

Good prices and wide selection of products. Everything shipped quickly and there were no hassles or delays. Glad to support a Canadian company

26 November 2025
PureFilters logo

Reply from PureFilters

Thanks, Dan! We really appreciate you taking the time to share this. Great to hear you found the prices fair, the selection strong, and the shipping quick. Thanks as well for supporting a Canadian company — it means a lot to us.

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