PuppySpot Reviews 7,072

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making the process pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the quick communication and constant updates throughout the entire process. The delivery service is also widely commended for being on time, efficient, and handled by friendly and caring drivers who ensure the puppies arrive safely and in good spirits. However, some people were dissatisfied with the product, reporting that their puppies arrived with health issues like parasites or kennel cough, despite being given a clean bill of health. A few other people also felt that the product descriptions were inaccurate regarding the puppy's size or training, and some experienced delays or miscommunication regarding delivery methods and timelines.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent system of transport for... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the professionalism and... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Morning PuppySpot team! I really can't say enough good things about the way you conduct business. Your team always puts the anxious new to adoption at easy. I'm thinking when a team works this... See more

Company replied

Rated 5 out of 5 stars

Constant communication kept us informed for the entire process. Henry arrived on time with no issues. He was not stressed out and in perfect shape. They advise you on related products you may need if... See more

Company replied

Rated 5 out of 5 stars

Our Puppy Spot experience was amazing! The communication was great and they kept our family informed every step of the way. Our puppy arrived 45 minutes earlier than expected which was even more exci... See more

Company replied

Rated 5 out of 5 stars

I was very nervous when I first purchased my new puppy, however, I had questions and Heather reached out to me right away! She then reached out to the breeder and called me on Easter Sunday! I alway... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Pet Store

Written by the company

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

I am so pleased with getting Penny

I am so pleased with getting Penny. Puppyspot took their time and made sure Penny was ready to come into our home. I'm following up with my vet on house training and flea prevention at her young age.

24 April 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re so happy to hear you’re pleased with Penny and that everything felt thoughtful and well-paced. It’s great to hear you’re following up with your vet to set her up for success. We’re always here if you need anything in the future!

Rated 2 out of 5 stars

Puppy Spot appropriately named, a spot of quality.

The $200 plus Welcome Box is a ripoff.
The cheapest bed, toys etc are worth about $70, that’s a generous estimate.
And a special Puppy Spot bonus:
he arrived constantly scratching because he was burdened with 3 ticks that were easily noticed because he is all white.
Get your pup elsewhere.

15 April 2026
Unprompted review
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Reply from PuppySpot

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. We appreciate the opportunity to have connected with you regarding your situation. We wish you all the best moving forward.

Rated 5 out of 5 stars

Puppy Spot is very professional and reliable.

Puppy Spot was very professional and answered my questions thoroughly. The transition was flawless and Carla gave updates on when she was dropping my puppy off. I highly recommend Puppy Spot.

23 April 2026
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Reply from PuppySpot

We're happy to hear that our team was professional and answered your questions thoroughly! It's wonderful that the transition was flawless and you received updates. We appreciate your recommendation!

Rated 5 out of 5 stars

Everything about this process was PERFECT!

Everything about this process was perfect. One of the best things about PuppySpot is their ongoing and timely updates. It was very much appreciated and kept me in the loop every step of the way. Consequently we were very prepared the day we got our most adorable Shih Tzu. Very thankful for PuppySpot and their 5 Star service.

16 April 2026
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Reply from PuppySpot

We're happy to hear that everything about the process was perfect! It's great to know that our ongoing and timely updates were appreciated and kept you informed. We are thankful that we could help you get your Shih Tzu.

Rated 3 out of 5 stars

Communication!

This was the first time ever utilizing an online platform to purchase something like an animal, but I love the ability to choose from a wide variety of animals. From the point we located the dog we had a person from PuppySpot immediately reached out to us to answer questions and assist us with the purchase of our new furbaby. The person was very nice and expressed a great desire to assist us with anything we could possibly need, even after we paid our money.

After the purchase price of more than $2,500.00 for the dog and almost $900.00 for transportation, I wanted to prepare for our new addition and sent a message to the person who assisted us and asked the size (weight) of the dog so that we would be able to purchase a harness. I never heard anything further from this person. Additionally, I continually tried to get information by attempting to get into my portal on the PuppySpot website, but unfortunately every time I tried, I received a message that stated the website was trying to redirect me too many times.

From the picture provided of our dog from the website, she appeared to be about 20 pounds. Luckily, we did not purchase anything significant because upon her arrival she was 40 pounds.

The delivery process was excellent, the people were kind and loving with our dog, but it was very expensive. We were able to purchase round trip tickets for two from Tennessee to Colorado, for less than what we paid for the dog's delivery.

We absolutely love our new furbaby and are so glad that we were given the opportunity through PuppySpot to get her, but more communication would have been great!

12 April 2026
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Reply from PuppySpot

Thank you for sharing your feedback and for trusting us with such an important experience. We’re glad to hear you love your new puppy, and we understand how clearer communication and access to information would have made the process smoother. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience. Please feel free to contact us at your convenience—we’re here to help.

Rated 3 out of 5 stars

Loved our puppy and the interaction…

Loved our puppy and the interaction with the customer service team and the breeder. Online account access was terrible so we couldnt see any updates to our puppy and communicate about food etc

19 April 2026
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Reply from PuppySpot

Thank you for sharing your feedback—we’re so glad to hear you loved your puppy and had a positive experience with our team and breeder. We understand how frustrating it can be when account access doesn’t work as expected. We appreciate the opportunity to connect and better understand your experience. If there’s anything further we can assist with, please don’t hesitate to reach out—we’re always here to help.

Rated 5 out of 5 stars

I had a great experience adopting my mini schnauzer

I had a great experience adopting my dog from here. The entire process was easy and smooth from start to finish. Communication was excellent, they always responded quickly to any questions I had.

My puppy was delivered healthy, happy, and well-fed, with no issues at all. You can tell they truly care about the animals. The breeder was also very professional and responsible.

Definitely worth it. Highly recommend!

18 January 2026
Unprompted review
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Reply from PuppySpot

We're happy to hear that adopting your dog was a great experience! It's wonderful the process was easy and the communication was excellent. We appreciate your recommendation and are glad your puppy arrived healthy and happy.

Rated 5 out of 5 stars

Love my new puppy!!!

The process was super easy & everything was explained very well. I have a new puppy & he’s happy & healthy & loved!

20 April 2026
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Reply from PuppySpot

We're happy to hear that the process was easy and well-explained. It's wonderful your new puppy is happy, healthy, and loved! Thanks for your feedback.

Rated 5 out of 5 stars

Excellent

Excellent. Great communication and I love my puppy.

12 April 2026
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Reply from PuppySpot

We're happy to hear that you're enjoying your new puppy! Thank you for your positive feedback and for acknowledging our communication.

Rated 5 out of 5 stars

Marlan “Jojo Jay” came safely

Marlan “Jojo Jay” came safely, early and clean with all suitable papers. I love him already although he scratches a lot and today we visit Banfield vet here in Wilmington, NC.

Thank you Puppy Spot!

17 April 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re so happy to hear Marlan “Jojo Jay” arrived safe, clean, and even earlier than expected! It’s wonderful to know how much you already love him. We’re always here if you need anything—wishing you both the best at your vet visit!

Rated 4 out of 5 stars

Everyone at PuppySpot was so helpful…

Everyone at PuppySpot was so helpful and kind! The only problem we had was miscommunication between Puppyspot and the transport company. Somehow they had us getting two dogs! 🤪 But everyone was helpful in getting it straightened out and we love our little fur baby.

13 April 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re so glad to hear our team was helpful and kind, and that everything was resolved. We appreciate the opportunity to have connected with you and assist with your experience. We’re so happy you’re loving your new fur baby, and we’re always here if you need anything!

Rated 5 out of 5 stars

Puppy Spot is where I found the perfect…

Puppy Spot is where I found the perfect puppy for myself. And they’re delivery service brought him right to my front door. I have been very happy ever since my beautiful miniature Chihuahua has arrived. He looks exactly the way he did in his pictures. I really do love him so much.

10 April 2026
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Reply from PuppySpot

We're happy Puppy Spot helped you find your perfect puppy! It's wonderful our delivery service brought him to you, and you've been happy since his arrival. We're glad he looks like his pictures and that you love him so much.

Rated 5 out of 5 stars

+10 PuppySpot Experience

Communication and updates helped me be ready for my Shih Tzu puppy’s arrival.
Questions were answered in a timely manner. Transport delivery persons were very informative on Bella’s next feeding and her potty schedule.

11 April 2026
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Reply from PuppySpot

We're happy to hear that our communication and updates helped you prepare for your puppy's arrival. It's great that your questions were answered promptly and the transport team was informative.

Rated 5 out of 5 stars

Puppy spot was great walked me through…

Puppy mat was great walked me through everything that I needed and the transport company Premier pet transport. They were terrific. If I was you, I’d have them deliver every puppy because they were very personable and took care of the puppy very well. She was well fed watered all brushed out when she gave them when they gave her to me and she smelled great. It was just a really good experience with these gentlemen’s net was Hunter and Donner I think and but it was really good. I would try them again.

17 April 2026
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Reply from PuppySpot

We're happy to hear that you had a great experience and that everything went smoothly. We appreciate your kind words regarding the transport company's care for your puppy. It's great to know your puppy arrived well-fed, watered, and brushed. We appreciate your feedback!

Rated 5 out of 5 stars

Puppy purchase made easy

Puppy purchase made easy. I just picked the Puppy they did the rest. When Sara arrived at the house she was beautiful, clean, happy. Sara was a little nervous but that didn't last long at all . I think she likes it here, she is very smart, Sara let's me know when she wants to go out side to do her business . Sara is great! Sara doesn't wine . Thank you puppy spot!

12 April 2026
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Reply from PuppySpot

We're happy to hear that the puppy-buying process was easy and that Sara is a wonderful addition to your home! It's great to know she's adjusting well and is such a smart pup. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Overall communication was very good and…

Overall communication was very good and their response time to my questions quick, but it should be for the $750 fee they charge.

18 April 2026
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Reply from PuppySpot

Thank you for your feedback. We’re glad to hear that you had a positive experience with our communication and responsiveness, as providing timely and helpful support is very important to us. We truly appreciate you taking the time to share your thoughts and will continue striving to deliver a high level of service.

Rated 5 out of 5 stars

Good resource for finding the right…

Good resource for finding the right puppy and gave lots of helpful on feeding and caring for your pet. Sent to us with samples of food she was receiving from the breeder. Let us know what was happening all along the journey. I highly recommend them if you are looking for that special pet!

17 April 2026
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Reply from PuppySpot

We're happy to hear that you found the perfect puppy through us! We're glad our resources on pet care and the food samples were helpful. It means a lot that you appreciated the updates throughout the process. Thanks for your recommendation!

Rated 5 out of 5 stars

Highly recommended

I had a very pleasant experience with PuppySpot. Communication was very good, they were always available to answer any question I had, and sent me regular pupdates. Every timeline was met and I would highly recommend them.

17 April 2026
PuppySpot logo

Reply from PuppySpot

We're happy you had a pleasant experience! It's great to hear that our communication was very good, we were always available, and sent you regular pupdates. Thank you for recommending us!

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