Puppy Dogs & Ice Cream Reviews 

180
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I asked to have subscription cancelled and the responded quickly. They do a wonderful job with books for children on a variety of topics as well as ways for parents to help.

Rated 1 out of 5 stars

I just found that I have been being billed for a subscription since April 2023. This is December 2023. I called to ask what this was about; they could not answer what purchase was made because t... See more

Rated 5 out of 5 stars

Quality both in paper grade and message. Relationships are all important in life and need to be taught in a way that penetrates our youth. I can find books on topics that are helpful but PD&IC draws i... See more

Rated 1 out of 5 stars

This company is very shady. I ordered books paid for them and then a year later I’m told they are charging me for my subscription! Lo and behold they charged me last year … I missed seeing chargers my... See more

Company details

  1. Childrens Book Store
  2. Book Publisher

Written by the company

Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.


Contact info

3.2

Average

TrustScore 3 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(180)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered books about a month ago and I…

I ordered books about a month ago and I still have not received the books. I tried to reach customer service, but they have no phone number and I have to wait in "The Que" to chat with someone forever or wait a day for an email response. Just terrible customer service.

5 December 2022
Unprompted review
Puppy Dogs & Ice Cream logo

Reply from Puppy Dogs & Ice Cream

Tim,
We would love to assist you with your concerns, but more information is needed in order to identify your order and help you with cancelling your subscription and providing a refund.

Rated 1 out of 5 stars

watch your credit card charges

Today, December 3, 2022 I have been charged $97 plus for digital books that I did not authorize. I have reported to Pay pal that I did not authorize this charge. Very anxious about this. Thought I only ordered 3 Christmas Christian books for church library. Be careful.

3 December 2022
Unprompted review
Puppy Dogs & Ice Cream logo

Reply from Puppy Dogs & Ice Cream

Toni,
I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 12/5/22 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!

PDIC Customer Support Team

Rated 1 out of 5 stars

SCAM

SCAM! Beware that they steal money! We tried to cancel many times and they continued to take our money. Horrible company. Please shut them down.

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Terrible Company

Terrible.. Got my 3 books. then got charged $103.79
on11/3. Found this web site. Terrible reviews of the
company!! Have to call credit card company.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Shut them down for FRAUD

Sadly, like everyone else I was scammed out of $97! That money was for Christmas! I will be filing complaints with the FTC and the Better Business Bureau. I found the FTC website. Join me in getting this place SHUT DOWN! It's reportfraud.ftc.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Fraudulent Charges

The books are good, but BE WARNED! They automatically sign you up for a digital subscription to the tune of $97. I had to report it as fraud and cancel my credit card.

30 November 2022
Unprompted review
Rated 1 out of 5 stars

Scam once they get your credit card number.

Ordered books on 10/13/22 and the books are good. On 11/13/22 was charged for a yearly subscription to their library. I did not approve this but was notified by the company since I had not responded to the 30 day free trial I was billed for the library fee. Watch for anything unusual on you charge card.

13 November 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a total of 6 books for my…

I ordered a total of 6 books for my grandchildren and paid $114.06 with my credit card in October 2022. I received the books BUT however my card was charged a $97.00 on 11/17/22. I am not sure why I was charged this! I have called my credit card to dispute this amount and my Bank has filed a dispute for me. When I looked into PDIC with the BBB, looks like you have done this multiple times with your customers! SHAME ON YOU😡I was looking forward to giving my grandchildren the 6 books, yes 6 books that cost me $114.00. That was not good enough for PDIC!!!
I now will not be giving my grandchildren these books from a company that blatantly took advantage of me. My bank has removed the $97.00 from my card and looking into this. I would like to return these books and get my $114.00 back! How can we do this? AGAIN, I am not giving this Christian books to my grandchildren from a company that took advantage of me!!

17 November 2022
Unprompted review
Rated 1 out of 5 stars

I ordered 3 books

I ordered 3 books. Received them, paid for them and now I have a $102 on my credit card!. I did Not order this and did not even received anything for the $102.can not get in touch with the company

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Scammers at puppy dogs and ice cream

I clicked on one star otherwise I couldn’t write a review. This company is a scamming company. Their website just spins when you click in any customer service option and they don’t answer their phone, but they do duplicate your order and then charge you for a yearly membership you never authorized. I’ve submitted a formal complaint with better business bureau and all the other complaints were the same as mine. 11/08/

8 November 2022
Unprompted review
Rated 1 out of 5 stars

Scammers

Wish I'd looked up this company before being scammed. Duplicate order for which I was charged, and"digital library" I didn't authorize.

8 September 2022
Unprompted review
Rated 1 out of 5 stars

Same scam as with all the other…

Same scam as with all the other complaints. Order 3 books and did receive them. However, I was charged $97.00 plus tax for a monthly digital library I never subscribed to. Can find no way to get in touch. When I try to cancel through their customer service it says my email doesn’t show up to cancel.

9 November 2022
Unprompted review
Rated 1 out of 5 stars

Ordered three books

Ordered three books. Charged and received no problem, however, now a 97.00 charge on my account and don’t know why. I have not authorized anything or ordered anything else.

9 November 2022
Unprompted review
Rated 1 out of 5 stars

Tired of scammers!

I ordered some books from Puppy Dogs and Ice Cream on 10/8/22. I received the books and was happy with that purchase. However today, 11/7/22, I was charged $97 for a PDIC Digital Library! I have no idea what this charge is nor did I sign up for it, let alone authorize it! There was absolutely no communication about this charge whatsoever. *** tried contacting the company to be refunded the amount but have not heard back from them. Extremely disappointed and misled by this company!

8 November 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMED! Like so many others I’ve read on here

Like so many others I’ve read on here, I tok was scammed! Ordered 1 copy SEASONS OF LIFE, GODS GIFT & SIT STAY LOVE. I received 2 identical copies which should’ve been $14.95! Was billed $95! Even shipping n handling shouldn’t have come to that much!
Getting ahold of someone to talk to is nearly impossible!!

29 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look