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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in addressing various pet needs, from calming anxiety to improving digestion and skin issues. Many people noted that their often-fussy dogs love the taste of the treats, making administration easy. The delivery service is frequently commended for its speed and reliability, with orders arriving promptly and well-packaged. However, some customers also noted that while the service and product quality were excellent, the treats did not always have the desired effect on their pets, particularly regarding calming or itch relief. A few people experienced issues with receiving their subscription orders or delays with Royal Mail.

What people talk about most

Product

Users describe positive interactions with the product. Many customers report that their dogs love the taste... See more

Quality

Customers had positive experiences with quality. Many reviewers noted improvements in their pets' health,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick delivery... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the ease of ordering, convenient... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and amazing service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Good value for the calming supplements, and high potency! She *loves* the taste of them (she is very fussy and would not eat another brands equivalent). We are trying them for fearful, reactive beha... See more

Company replied

Rated 5 out of 5 stars

Our 14 yr old Cocker Spaniel has been struggling with loosing his vision to cataracts. I have been giving him the Pupps calming treats alongside the lowest dose of prescription meds & using calming s... See more

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Rated 5 out of 5 stars

Arrived well packaged had complementary tester chews x5 with purchase which is great to see if dog likes & eats as just brought not sure if the itch relief will help as yet hopefully ! Time will tell... See more

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Rated 5 out of 5 stars

We use the calming and pre & pro biotic Chews and get on really well with them our dog loves to eat them, they don't upset her stomach as no chicken and she seems they seem to help her on a day to day... See more

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Rated 1 out of 5 stars

Ordered 13th Aug. Asked for this review on 29th Aug. Have not received product despite messaging Company! Royal Mail still waiting for parcel.

Company replied

Rated 1 out of 5 stars

Signed up to a subscription and didn’t receive the product! Tried contacting via live chat and an email form and had no reply.

Company replied

Rated 5 out of 5 stars

These calming treats have made a notable difference to my dog. Stick with them as I noticed the change measurably between weeks 6&8. I bought on subscribe and save for three months and made a good sa... See more

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Rated 5 out of 5 stars

We've been using the calming treats for a while and have now been using the pre/prebiotic treats for the past 3 months or so. My dog is very fussy and not food motivated and he loves both these s... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first when trying these but we are now three weeks in. My fur baby is more calm, less anxious and more focused. He's seems so happy in himself. We had a vet visit and he was so much... See more

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Rated 5 out of 5 stars

Our order was sent super quick, and our dog loves eating her vitamins. We've been using for 2 weeks now, so a little early to judge results but I was worried about upsetting her tummy, but they suit... See more

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Rated 5 out of 5 stars

Our dog loves the calming treats! It was great getting a free sample of the other treats on offer too for our first order! Just waiting to see if they make a difference to his hyperactivity

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Rated 5 out of 5 stars

I purchased these treats on subscription, they are really good value and my huskies allergies are finally under control, after trying numerous other things. I'm really pleased with the results.

Company replied

Rated 5 out of 5 stars

Great company to deal with, quick on communication too and the products are very good. Our dogs love the taste of the probiotic chews and are making a real difference early on as well. Thank you

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Rated 5 out of 5 stars

Our dog can be fussy about chews but he loves these ones, and they definitely help in having a calmer morning before a walk 🐾

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Rated 5 out of 5 stars

Great customer service when order went missing in post. Pre & probiotics very good, both my elderly dogs love them.

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Rated 5 out of 5 stars

Easy to use website, quick delivery. My dog is happy to eat the calming and itch treats. The itch relief treat work well but after a month on the calming treats sadly my dog has shown no improvement.... See more

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Rated 5 out of 5 stars

Highly recommend as my dog Betsy loves them and I’ve used the Skin, Calming and now Hip & Joint. They have left her coat so shiny and smooth and she is also very relaxed well worth the money !

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Rated 5 out of 5 stars

Great products. Our rescue dog came with anxiety and itchy skin and month or so on Pupps itchy skin and calming treats has sorted it completely.

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Rated 5 out of 5 stars

I bought these treats as my white husky had trouble with allergies. Since being on these treats her allergies have cleared. Very pleased with these treats i will definitely keep her on them.

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Rated 5 out of 5 stars

Amazing service and products, Murphy loves his treats and the calming treats have worked brilliantly on anxiety.

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Rated 4 out of 5 stars

Bought the calming treats for our nervous rescue. Unfortunately they didn’t have the desired effect and we decided not to purchase anymore. The customer service we received regarding the refund was ex... See more

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Rated 4 out of 5 stars

Our dogs are very picky on what they like, with these Pupps they have not refused, if anything they want more. It's too early to say whether they work, but hopefully they will

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Rated 4 out of 5 stars

Delivery was very quick and my puppy loves the calming treats already. Will definitely keep them part of her daily routine

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Rated 4 out of 5 stars

It's out first time trying the itchy and prebiotic treats and my love absolutely love it!

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Rated 4 out of 5 stars

Good company to deal with, quick delivery and my dog enjoys the treats.

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Rated 4 out of 5 stars

First day of use so can’t comment how good they are yet! But they look good and got free samples of all the chews!

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Rated 5 out of 5 stars

My dachshund Ivy has not long had surgery & i got some calming treats to help. Delivery was quick and she absolutely loves them. Love the little love heart shapes too!

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Rated 5 out of 5 stars

After 9 days my dogs (Chip) her scratching has nearly stopped. She has no signs of red skin anymore. She evens likes the taste of the chews! No more restless nights and days. 100% recommended �... See more

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Rated 5 out of 5 stars

My pups love these pre-biotics! They’re poops are wayyy better and consistent on them ☺️

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Rated 5 out of 5 stars

Great product helped calm my dogs barking and hyper activity i just hope they help with the fireworks

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Rated 5 out of 5 stars

Very easy to purchase. They dont smell bad like some others and our dog enjoys getting them as a bedtime treat.

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Rated 5 out of 5 stars

This product outshines others due to the ingredients and the service is great also Highly recommended

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Rated 5 out of 5 stars

Good product, my pet loves the taste and actually takes time to chew these. Seems to be helping his coat, and now bought ones for hip and joints.

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Rated 5 out of 5 stars

Great product, arrived quickly and no itching a difference in my dog

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Rated 5 out of 5 stars

Great product really has helped my pup with her tummy problems as well as her grass eating

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Rated 5 out of 5 stars

I’m new to Pupps so this is my first order of pre and pro biotics, they came very quickly and were delivered by Royal Mail and not one of those unreliable couriers like YO***, early days yet but so fa... See more

Company replied

Rated 5 out of 5 stars

Lovely company, lovely packaging, and lovely products. My dog adores the calming treats

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Rated 5 out of 5 stars

I have high hopes for this product. I guess i need to review again in a month to knownif it has worked

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Rated 5 out of 5 stars

Excellent service, item works brilliantly! Very impressed

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Pupps

Written by the company

About Pupps

Pupps is a UK-based brand dedicated to improving the health and wellbeing of dogs through natural, effective solutions. Born from a simple idea — to make high-quality, accessible pet health products — we craft functional treats that support everyday canine needs and long-term vitality.

What we offer

  • Calming Treats – ideal for dogs who struggle with stress, separation anxiety, or loud noises such as fireworks. Designed to promote relaxation and balanced behaviour naturally.
  • Hip & Joint Support – helps maintain mobility, flexibility, and strength in active dogs or older pets prone to joint stiffness and discomfort.
  • Itch Relief Treats – formulated to soothe dry, irritated skin and support dogs with seasonal sensitivities or allergies, promoting a healthier coat and overall comfort.
  • Multivitamin Treats – an all-round daily boost supporting energy, immunity, and vitality, ensuring your dog feels their best every day.
  • Pre & Probiotic Treats – developed to improve gut health, aid digestion, and support immune balance for happier, healthier tummies.
  • Skin & Coat Treats – made to enhance shine, softness, and skin condition, leaving your dog’s coat visibly healthier and more radiant.

Every Pupps product is made with carefully selected, natural ingredients and contains no harmful additives. We’re driven by the special bond between pets and their families — focusing on practical, safe solutions that genuinely help, one wagging tail at a time.

Our promise
We aim to make your experience simple and positive: a straightforward 60-day money-back guarantee if you don’t see results with consistent use. Your dog’s wellbeing always comes first.

Shop & connect
Explore the full range here: pupps.com.
Follow us on Instagram, TikTok and Facebook: @puppsuk.

Join the Pupps community — where we prioritise your pet’s health, happiness and everyday confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Perfect for my puppy will definitely be…

Perfect for my puppy will definitely be repurchasing

13 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Olivia,
That’s lovely to hear — thank you! So glad your puppy is getting on well with the treats. We look forward to seeing you again soon 🐾

Rated 5 out of 5 stars

I’m new to Pupps so this is my first…

I’m new to Pupps so this is my first order of pre and pro biotics, they came very quickly and were delivered by Royal Mail and not one of those unreliable couriers like YO***, early days yet but so far my rescue dog ate them with her food without any fuss, looking forward to the end result and might also try the stress and anxiety product as well very very soon

11 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Mark,
Welcome to Pupps! We’re really happy to hear your rescue girl is enjoying the Pre & Probiotics with no fuss — and great to hear delivery was smooth too. Let us know how you both get on, and we’d love for you to try the calming ones when the time’s right!

Rated 5 out of 5 stars

Great treats and good prices

Easy ordering, fair prices and the treats (both calming and joint) have really made a difference to both our dogs.

1 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Lynda,
Thank you so much for your lovely review – we’re really glad to hear the calming and joint treats are making a real difference for your dogs! We’re proud to offer something that genuinely helps, and it means a lot to know you’ve had a smooth experience with us too.

Rated 5 out of 5 stars

Easy to use

Very prompt service

27 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Jackie,
Thanks so much for your kind words! We’re really pleased to hear you found everything easy to use and that our service was prompt. If you ever have any questions or need support, we’re always here to help.

Rated 4 out of 5 stars

Great

First day of use so can’t comment how good they are yet! But they look good and got free samples of all the chews!

27 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Niamh,
Thanks for the lovely review! We’re glad your order arrived safely and that you enjoyed the free samples. Hopefully your pup loves them all! Do keep us posted on how you get on.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, quick on communication too and the products are very good. Our dogs love the taste of the probiotic chews and are making a real difference early on as well. Thank you

6 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thank you so much for the kind words! We’re really pleased to hear your dogs are loving the probiotic chews and that you’re already seeing a difference — that’s exactly what we hope for. We truly appreciate your support and look forward to helping your pups stay happy and healthy 🐾

Rated 5 out of 5 stars

Great product

Good products that work

22 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Appreciate you taking the time to leave a review. Glad to hear they’re doing the job!

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE!

I HAD PURCHASED FROM THIS COMPANY AND ALL IM GOING TO SAY IS THEY DOD NOT HELP MY DOGS THERE WEEKS WORTH OF TREATS DIDNT TOUCH THE SIDES BUT THEY REFUNDED AFTER 6 EMAILS!

21 May 2025
Pupps logo

Reply from Pupps

Hi Eamond,

We’re genuinely sorry to hear you feel this way, especially as we did honour our 60-day money-back guarantee and issued a full refund — even after multiple products were trialled all at once, which made it difficult to assess results properly.

Our treats are made with natural ingredients and are designed to support specific issues like digestion, joints, calming, etc. For best results, we always recommend focusing on one or two targeted products over time, which we had explained via email.

We also aim to reply to every customer promptly and with care. We responded to each of your messages and worked with you to resolve things fairly, including processing a full refund for both orders.

We’re proud to have helped thousands of dogs across the UK and are always here to help – but we do ask for a bit of clarity and fairness in return.

– The Pupps Team

Rated 5 out of 5 stars

Great dog treats

Received quickly and lovely samples

17 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Marie,
Thanks so much for your lovely review! We’re really pleased your treats arrived quickly and that you enjoyed the samples – we always like to give customers a little something extra.
❤️

Rated 5 out of 5 stars

Great product my cockapoo loves the…

Great product my cockapoo loves the calming chews.

12 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks so much, Carol! We’re so pleased your cockapoo is enjoying the calming chews – they’re a favourite for a reason 🐶💚 Let us know if you ever need anything or have any questions!

Rated 5 out of 5 stars

Good for distress dogs

12 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks, Kay! We’re really glad to hear our calming treats are helping – giving dogs a sense of ease is exactly why we made them. Appreciate you taking the time to share 🐾

Rated 5 out of 5 stars

Great product

Great product, arrived quickly and no itching a difference in my dog

30 April 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks for your kind words, Charlotte! We’re so happy to hear your dog’s itching has improved – that’s exactly what we love to hear. And glad the delivery was nice and quick too! 😊

Rated 5 out of 5 stars

Good experience

Quick delivery and hoping this will help my pup

6 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks so much for your kind words! We’re really glad your order arrived quickly and we hope our supplements make a big difference for your pup. If you ever need help choosing the right product or have any questions, just let us know – we’re always here to help 🐾

Rated 5 out of 5 stars

Wonderful products

We've been using the calming treats for a while and have now been using the pre/prebiotic treats for the past 3 months or so.

My dog is very fussy and not food motivated and he loves both these supplements. The fibre treats have definitely helped with his anal glands and reduced the visits to the vets. I highly recommend the products and the speed of delivery.
I would say it's beneficial to keep an eye on the website for discounts and sales to top up.
I will continue to use pupps.

2 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks so much Laura – this is exactly the kind of feedback we love to hear! So glad your dog is enjoying both the calming and pre/probiotic treats (especially being fussy!). Thanks for being part of the Pupps family 🐶

Rated 5 out of 5 stars

So far, So good

My French bulldog, aged 1, has been taking 2 a day so far for just under 2 weeks. Despite the duration being fairly small to see significant results yet, we have seen him express a calmer presence in situations that previously may have caused overstimulation or anxiousness.

We hope to continue seeing further improvements, but so far so good!

19 April 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks for sharing your early progress, Charley! Great to hear your Frenchie is already showing signs of being more settled – that’s a brilliant start. Keep us posted over the next few weeks and if you’ve any questions at all about dosing or behaviour, feel free to get in touch 🐾

Rated 5 out of 5 stars

Promising calming supplements

Good value for the calming supplements, and high potency! She *loves* the taste of them (she is very fussy and would not eat another brands equivalent). We are trying them for fearful, reactive behaviour. I've researched the ingredients and am particularly interested the long-term effects.
2-week update; we have seen improvements, a) decreased anxiety in the car, for the first time ever she walked up to the car door willingly, b) better reliance on us when she is scared e.g., of the front door, of loud unfamiliar noises when walking, and in training class with other dogs.
Still a way to go but I will post another update!

1 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Thanks so much Anna – we really appreciate how thoughtful your review is. We’re pleased to hear your pup is accepting the chews, especially with her being fussy! It’s great that you’ve looked into the ingredients and we’d love to hear how things go long-term – do keep us updated 🐶

Rated 5 out of 5 stars

Great service

Great service. Quick delivery.

24 April 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Hubs,
Thanks so much for your kind words! We’re really pleased to hear you were happy with our service and the speedy delivery. If there’s anything else you need, we’re always here to help!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

16 April 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Simon,
Thanks for taking the time to leave us a review – we’re glad your order arrived quickly! We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Great treats!

I purchased these treats on subscription, they are really good value and my huskies allergies are finally under control, after trying numerous other things.
I'm really pleased with the results.

27 April 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Carol,
Thank you so much for your lovely feedback! We’re thrilled to hear that our treats have helped your husky’s allergies and that you’re pleased with the results. We really appreciate you being a subscriber and part of the Pupps family! 🐾

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