puppies.co.uk Reviews 

402
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note how easy the platform is to navigate, making the journey of finding a new puppy straightforward and stress-free. Reviewers often praise the responsive and friendly breeders, noting that clear communication and professional support make everything feel completely trustworthy and safe. However, some people mentioned occasional difficulties with search filters or noticed that certain listings and advertisements were not always kept fully up to date. Despite these minor drawbacks, consumers still feel very comfortable using the secure platform to connect with reliable sellers and find their ideal pets.

What people talk about most

Website

Customers had positive experiences with website, frequently highlighting that it is very easy to use and... See more

User experience

Users describe positive interactions with user experience, noting that the platform is very easy to navigate,... See more

Product

People report positive experiences with product, noting it is easy to find puppies locally and connect with... See more

Service

Customers consistently note positive experiences with service, expressing appreciation for the quick response... See more

Staff

Consumers find staff to be positive, highlighting that the team is very friendly, helpful, and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through puppies.co.uk I have found a fantastic breeder of cavalier king Charles spaniel puppies,i will be getting my puppy 19th March Teddy will be joining my other two cavaliers king Charles spaniels... See more

Rated 5 out of 5 stars

Really surprised how nice and friendly they were. Asked regards puppy enquires and if any help was needed, luckily explained breeder was magic, Kc registered health checks, 5weeks free insurance and m... See more

Rated 5 out of 5 stars

Was looking for a puppy and came across this website. Very easy to navigate and find local breeders with puppies available. Quick response to initial enquiry. Breeder very responsive, helpful and frie... See more

Rated 5 out of 5 stars

My experience was great because the whole process was smooth, transparent and stress-free. From the first contact, the team was friendly, patient and very helpful, answering all my questions clearly.... See more


Company details

  1. Online Marketplace

Written by the company

Puppies is the UKs most ethical place to buy and sell dogs as well as the number one source of information for dog lovers everywhere. We vet every puppy ad


Contact info

  • Saint Mary's Road 112, LE16 7DX, Market Harborough, United Kingdom

  • puppies.co.uk

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(402)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience , very professional.. excellent

30 June 2024
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you Zara. Email me if you need help on anything!

Jack

Rated 5 out of 5 stars

Good service

They are very good company quick delivery's and excellent with returned goods

30 June 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you !

Rated 5 out of 5 stars

EASY TO USE

EASY TO USE WILL BE USING AGAIN

30 June 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you ever so much Steve.

Let me know if we can help with anything... You have my email!

Best, Jack

Rated 5 out of 5 stars

I like this site.

I haven't made a purchase from this website yet; however, I do believe they deserve five stars. The website is clear of clutter and very easy to use.

The website is easy to navigate, allowing me to filter by breed, price, and location, and many listings include details about vaccinations, microchipping, and health checks. It encourages in-person viewings to help buyers avoid scams and often includes information about the puppy’s parents and any health testing that has been done.

30 June 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you Lisa!

Please do email me if I can help with anything. We are real people who REALLY care :)

Jack

Rated 5 out of 5 stars

I really like the email updates on…

I really like the email updates on things I may have forgotten along the process of buying a dog. As experienced dog owners you forget the little bits!
The secure payment is easy and makes me feel more comfortable than depositing straight into someone’s account.

2 June 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you Franki :)

Rated 5 out of 5 stars

Got my puppy Jack my visla looked on…

Got my puppy Jack my visla looked on line found someone a car journey away who was good dog breeder and bought the dog. Used this site twice now found my best mate is dog too great site easy to use

30 June 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you Chris. So glad to hear.

Best, Jack

Rated 1 out of 5 stars

breeder was a fraud

31 May 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Hello Brian

I am afraid I cannot see any history of your usage of our website.

Can you please send me an email and we can investigate straight away.

All of our listings are reviewed by a real human and so I can only imagine there is a simple explanation!

Best, Jack

Rated 5 out of 5 stars

Having just Put my Boy up for Stud

Having just Put my Boy up for Stud, and getting a email confirmation to advise it was approved and live, I had a question to ask for future and the response in return was super quick, super easy and helpful thank to the team would highly recommend 5 star

14 March 2025
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Hi Theresa

Thanks for your feedback.

Jack

Rated 1 out of 5 stars

SCAMMED!!!!!!

SCAMMED!!!!!!! If using this website make sure to follow the websites policy by using Trustap that has been put in place!!

My wife used this to purchase a puppy to surprise my kids such a upsetting thing to happen to you when you have such high hopes and excitement to get scammed and no pup, horrible avoid at all costs don’t get sucked in to a seller asking to send over money directly, be vigilant and carful, as they may be very convincing by sending pictures, make sure it’s legit and have good contact with the seller. Ask to visit the pup before making any deposits if possible, if it sounds too good to be true then it is!!!

20 July 2024
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

UPDATE:
If you want to learn more about the safe way to purchase your new puppy, read our blog here: https://puppies.co.uk/puppy-advice/how-to-buy-a-puppy

This includes our terms of service where you must only send deposits via Trustap, and you must only do this after seeing the puppy with their mother at the breeders premises.

ORIGINAL REPLY:
Hi Kevin,

Thanks for the message.

Not to worry, this is exactly why we have the deposit safety scheme with Trustap.

We do many checks on our breeders which other websites do not and help more than 100,000 puppies find new homes each year.

Despite a very strong track record, we decided to invest very expensively into the Trustap safety deposit scheme to add a final layer of safety to our website which allows you to place a deposit into a safe account, and we protect it for you, as you will have seen all across our website the warning signs and in our blogs on how to buy a puppy, you are to only place deposits on puppies after you have seen them, and you are to do it via Trustap.

Therefore, I would be delighted to help you retrieve this deposit, if you just pass me your deposit reference number - I can look into it straight away. You can find that on your deposits page on your account.

Rated 1 out of 5 stars

Zero response & complete waste of time

I tried to place an ad to rehome 2 beautiful dogs that need to stay together. 3 days later my advert was still pending so I contacted them via the contact us option early this morning. After zero reply I checked the status of my advert to see if its gone live & its now disappeared? I contacted them again this time via email & again zero response? I've kept dogs & many other pets for over 50 years. I am an extremely knowledgeable & responsible dog owner & yet this site couldn't even contact me before removing my ad to tell me if there's anything wrong with it & again they can't even reply to tell me why it's not gone live & now suddenly disappeared with no explanation. When I think of all the irresponsible sellers & scams I see everywhere these days its hard to believe a responsible genuine pet owner is unable to place a genuine ad to rehome 2 small family dogs. The fact nobody has once contacted me I think is just rude & appalling to be honest. I don't think I will waste my time ever bothering with this site again after zero response. Don't know who this Jack person is but he hasn't responded once or given me any explanation. I've just wasted over 3 days waiting & checking for my advert to go live. What a useless waste of time this site is...UPDATE..I've since managed to get in touch with this Jack who says he runs this site on his own. It seems this site only caters for greedy breeders selling overpriced pups purely for profit but don't cater for genuine knowledgeable experienced not for profit pet owners needing to rehome their healthy pet through no fault of their own. Shame really since there's so many people needing to rehome pets & equally many wanting to give a loving home to one but don't always want a puppy. Sadly this isn't a site I wish to be on anyway knowing this so have since deleted my account.UPDATE AGAIN. JUST GOT A DELAYED RESPONSE WEEKS LATER FROM JACK ON HERE BUT NOT DIRECTLY TO ME. This response is not an honest one now is it Jack. You asked me only if I was the original breeder of which I replied no bit they are mum & daughter. I could have certainly verified with all documentation that I was the owner & the genuine very sensitive reason for needing to rehome them but I was never asked this whatsoever. I do however remember you asked me not to leave you a negative review knowing full well that I already had which is probably the only reason you finally replied. This is what my email read in your exact words after I left a review..Quote "Your ad was rejected due to being an adult pet. Unfortunately if they are adult dogs which you did not breed yourself that is not something we accept" you then suggested a rehoming charity then said quote" I hope I don't see you pop up on my trust pilot reviews"(which I had already) there was no questions nor was I ever asked to verify anything whatsoever so your comments on here are completely untrue. I still have your email & would be happy to verify this with trustpilot.
The fact you take so long to respond.. weeks?months? to even respond says a lot about you & indeed you only do that when a review has been posted on here then even lied to make me look bad or pretty dodgy & yourself look good. Quite unprofessional in my opinion & extremely
dishonest & insulting. You did not know the genuine need for rehoming because you never replied then never once asked at all so you just completely lied on here. I posted in May, you respond in July?I'm very pleased to say though they both successfully got rehomed together & went to a lovely home via a very reputable accepting site & we've kept in touch & both settling in extremely well so you probably did me a favour by not responding. Good communication & honesty is a priority to me as far as any animal is concerned & my personal experience with you showed me neither. Jack, you certainly did not ask me anything other than if I was the breeder but that's ok because all ended well for these beautiful top pedigree little girls. They were mum & daughter & I posted them as mum & daughter. Their owner/breeder (my relative)had recently died & I had all the documentation you could need had you indeed ever asked me so not quite what happened is it Jack? Perhaps if you responded quicker & not weeks months later your version of events might be more accurate. You made it quite clear in your email you are in fact a breeders website only which perhaps you should make clear on your website. I just think it's such a shame your site can't help more genuine people & dogs given how many beautiful dogs currently need rehoming since lockdown & the cost of living has dramatically changed so many peoples circumstances through no fault of their own. Very sad really. Bye Jack.

18 May 2023
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Hello Chez,

As we discussed over email, our website does not accept rehome listings unless from rescue centres or the original breeder.

This is site policy and helps keep us the safest site on the internet for responsible breeders.

The pet world is rife with crime and poor behaviour so this is our policy to keep our breeders and buyers safe. If people are unable to verify why and how they happen to be selling adult dogs, and the history, our website is not a place for them, and they are free to use our competitors.

I requested that you provide proof to your claims or asked if you were the original breeder and you were unable to comply, so were, unfortunately, informed your post would not be accepted on the website.

Best, Jack

Rated 2 out of 5 stars

I have had a lot of views but only 3 or…

I have had a lot of views but only 3 or 4 calls

30 March 2023
puppies.co.uk logo

Reply from puppies.co.uk

Hello,

Thanks for your feedback.

I can see your Dachshund listing only got 3* rating on our site.

So you are aware, 5* rated litters will get 5-10X more views and because of the 5* rating buyers are more likely to want to click 'message' or 'phone call' as it is a sign of trust.

To achieve 5* ratings you must at the very minimum be health testing the parents of your litter in line with the kennel club standards for your breed, and that is how we keep our website for the most responsible breeders.

For Dachshund you would need to complete:

PRA

As you didn't complete this tests we cannot award more than 3*s.

Please consider the responsible method when breeding next time, we would be happy to give you any advice if you email info@puppies.co.uk.

Rated 2 out of 5 stars

Very little response

Very little response. No sales.

29 March 2023
puppies.co.uk logo

Reply from puppies.co.uk

Hello,

Thanks for your feedback.

I can see your Bullmastiff listing only got 3* rating on our site.

So you are aware, 5* rated litters will get 5-10X more views and because of the 5* rating buyers are more likely to want to click 'message' or 'phone call' as it is a sign of trust.

To achieve 5* ratings you must at the very minimum be health testing the parents of your litter in line with the kennel club standards for your breed, and that is how we keep our website for the most responsible breeders.

For Bullmastiff you would need to complete:

Hip dysplasia
Elbow dysplasia

As you didn't complete this tests we cannot award more than 3*s.

Please consider the responsible method when breeding next time, we would be happy to give you any advice if you email info@puppies.co.uk.

Rated 5 out of 5 stars

Great site & even better customer service

Great customer service, thank you! The requirements of the site feels like they really care about the welfare of animals being advertised.

10 April 2023
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Thank you ever so much Kirsty. It is my pleasure to serve and promote the most responsible breeding practices, like you demonstrate.

All the best, Jack

Rated 4 out of 5 stars
puppies.co.uk logo

Reply from puppies.co.uk

Thank you ever so much Sally. It is my pleasure to serve and promote the most responsible breeding practices, like you demonstrate.

All the best, Jack

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