Pupnaps Reviews 

414
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more

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Rated 4 out of 5 stars

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... See more

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Rated 4 out of 5 stars

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... See more

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Rated 5 out of 5 stars

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... See more

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3.3

Average

TrustScore 3.5 out of 5

414 reviews

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3.3

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(414)

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Rated 3 out of 5 stars

While the product is very well made my…walls of the bed too high

While the product is very well made my dog won’t sleep in the bed. Again it’s not the product. My dog is a cavalier and she likes to ooze out of her bed. She can’t do this as the walls are too high. So if you have a dog that sleeps half in , half out this is not the bed for your dog

1 July 2022
Unprompted review
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Reply from Pupnaps

Hi Daisy,
We are so sorry to hear that the design of our beds isn't ideal for your pup!
Our beds are specifically designed with the intention of providing your pet with optimal comfort and security. The high rim allows them to snuggle in, emulating the feeling of cuddling up to their mother.
As you might be aware, we do offer a 14 day return period, so if you find our product isn't suitable for your pup, you can send it back to us for a full refund. If you are still within this timeframe, reach out to us at support@pupnaps.com and we will happily resolve this for you!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Routine and Comfort

Bed is lovely and soft and our little 12 week old mini schnauzer loves curling up next to us on the lounge. At night she hops in her calming bed all by herself and sleeps the entire night through. Both beds are establishing great routines.

30 June 2022
Unprompted review
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Reply from Pupnaps

Hi Vicki,
It is so great to hear that your pup is able to sleep through the night in her bed and that it has been able to provide her a sense of routine!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

OMG I am so excited with my purchase of…

OMG I am so excited with my purchase of Pupnaps bed for my dogs. They don't want to get out of them and are now sleeping in them every night were they used to sleep on the bed. They are so relaxed and warm they just love them money very well spent. Thank you so much.

26 June 2022
Unprompted review
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Reply from Pupnaps

Hi Helen,
Yay! We are so thrilled to hear that our beds have been able to provide your pups with a warm, relaxing place to sleep each night.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

10/10

10/10 - easy to order, great prices for the both dog beds and dog ramp. Kept updated with delivery dates and delivered on time. Furbabies love their beds.

25 June 2022
Unprompted review
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Reply from Pupnaps

Hi Karen,
Thanks for providing your positive feedback! We are so glad that you and your furbabies are happy with their beds and ramp.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Wonderful beds

We now have 6 pupnaps and 4 dogs , They each have a pupnap that is their favourite and our eldest has 2 ! They a truly a great bed and the recent oodie collaboration was a winner for us . Love that I can take the covers off and wash them , it’s like giving them a new bed each time you wash ! Highly recommend these beds .

25 June 2022
Unprompted review
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Reply from Pupnaps

Hi Jo,
It is so great to hear that your pups love their beds, and that you are a fan of our Oodie collaboration!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Love my pup nap bed

Love my pup nap bed. It’s the only one my Ted hasn’t chewed up, he now prefers to sleep on this than on our bed. Win win for all

25 June 2022
Unprompted review
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Reply from Pupnaps

Hi Mandy,
We are so glad that Ted loves his Pupnaps bed, and that he hasn't managed to chew it up!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

The calming dog bed had been a big part…

The calming dog bed had been a big part of my pups life. Thank you for a great removable washable cover. The teething stage has been brutal to all objects big and Small. The zippers on their beds have been no acceptation they chewed the zips to get to stuffing
Saved the pillows inside but can’t close covers. I bought a new bed and extra cover and have been very diligent telling them not to chew the covers. Can I get new zips put in 1 month old covers sitting in closet Many thxs

24 June 2022
Unprompted review
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Reply from Pupnaps

Hi Diana,
We are so happy that our beds have been such a big part of your pup's life!
However, we are sorry to hear that they have managed to destroy the zip. While we don't offer zip repairs personally, you should be able to get this done elsewhere.
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

HAD DIFFICULTY CHOOSING THE RIGHT SIZE

I bought the medium calming bed for my Jack Russell. The quality is great and it is so soft and nice and warm for winter. However, i found it difficult trying to work out the right size i kept going back and forth between the small and medium and ended up choosing the medium and was surprised at how big it was when it arrived and think the small would have been the better option.

24 June 2022
Unprompted review
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Reply from Pupnaps

Hi Kerrie,
While we are glad to hear you were satisfied with the quality of our beds, we are sorry that you had trouble with the sizing on our website.
We do offer a 14 day return period, so if you would like to send that one back to us in exchange for a smaller size, simply contact us at support@pupnaps.com and we will happily help you out with this!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Perfect cosy bed for our Labrador

This is the 3rd Pupnaps bed we have purchased for our lab and he loves it. We like to have a couple of beds on rotation so his bedding is always clean and fresh. Everytime we have purchased from Pupnaps we have been very happy with the quality and the speed of delivery. Thank you.

24 June 2022
Unprompted review
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Reply from Pupnaps

Hi Debbie,
It is so great to hear that your lab loves his Pupnaps beds, so much so that you have three! We are so glad that they have maintained their quality over time.
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

Calming Furniture protector

I bought the small Calming Furniture Protector for my Jack Russell, Molly who loves snuggling up on the lounge.

23 June 2022
Unprompted review
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Reply from Pupnaps

Hi Kelly,
We are so glad that our Furniture Protector has been able to provide Molly comfort while she snuggles up on the lounge.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Excellent Retailer

Very happy with the service and products. We have two Pupnap beds for one dog, our girl just loves the comfort and security her beds give her. She is a rescue pup and these beds are perfect for rescue pups! Highly recommend! Just bought a cover to swap over whilst one is in the wash, and will buy another soon. Easy to clean, cover straight in the wash!

22 June 2022
Unprompted review
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Reply from Pupnaps

Hi Paul,
It is so great to hear that our beds have been able to provide your rescue pup with the comfort and security she deserves!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Ordered our 2nd bed for our 2nd shih…

Ordered our 2nd bed for our 2nd shih tzu and we couldn't be more happy with it. Fantastic service arrived quickly.

22 June 2022
Unprompted review
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Reply from Pupnaps

Hi Sheryll,
Thanks for letting us know that you and your pup are happy with your bed! We are so glad to hear that you were satisfied with the quick delivery and service.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Exactly what was advertised, easy to wash, doesn’t smell like other dog beds and is easy on the eye! Recommend 100%

21 June 2022
Unprompted review
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Reply from Pupnaps

Hi Kieryn,
We are thrilled to hear that you love our product!
Thank you so much for your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 1 out of 5 stars

Disappointing experience with a local business

I chose to go with an Australian based company as I thought it would be easier to deal with them if there were any issues, sadly I was sorely mistaken. They refuse to make or take phone calls and your only option is to deal with them via email. They only have one email address, so you can't appropriately give feedback about your dealings with any particular staff member.

To make matters worse, despite only dealing with customers via email, the questions I asked in my initial email weren't addressed until I was finally afforded my repeated request for someone else to deal with my issue, this was almost a week later. Although my initial emails were dealt with promptly, as the issue went on, the delay between responses became longer and longer which was getting me closer to the end of my 14 day trial period.

My issues that could have been easily resolved in a 10 minute phone call (or voice chat through their computer system) took 24 emails over 11 days. Such in inefficient way to do business with a local company.

I also found the sizing guide on their size chart to be fairly inaccurate and although I advised the supervisor of this in one of my emails to her she never acknowledged nor addressed this point.

21 June 2022
Unprompted review
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Reply from Pupnaps

Hi Bethany,
I am so very sorry to hear that you were disappointed with our level of service.
I understand your frustration with not being able to discuss your concerns verbally, so please accept my sincerest apologies for any inconvenience this has caused.
Like many online businesses, our primary mode of contact is through our customer support email. While I acknowledge that a phone conversation would have been your preference, we currently do not have the resources available to facilitate this, and doing so on a personal device would infringe our employees’ privacy.
With this being said, please know that we do take your feedback seriously. Although we do not have the means to facilitate a customer contact line at this time, we will certainly take this into consideration.
Again, I am truly sorry that your experience with us has left you feeling disappointed, but thank you for your understanding.
Kind regards,
The Pupnaps team

Rated 5 out of 5 stars

My two dogs (GSP’s) absolutely love…

My two dogs (GSP’s) absolutely love these amazing pupnap beds. They even prefer them over the lounge! So they no longer try to get up onto the furniture.. Yaay! And they sleep all night. In fact wherever their beds are they plonk down and stay put. They love the shape and the way the sides curl around them - I guess that’s why they are called comforter beds. One of the best things about them also is that they are completely washable. The zips are strong and of good quality and the base is waterproof so the beds can be placed outside on the verandah. I purchased these around 18 months ago and they are still in great shape after many washes. I bought a new smaller one recently as a gift for a friend with a very old fractious dog and it has made a world of difference. Her dog is so much more settled. An awesome product! Highly recommend.

19 June 2022
Unprompted review
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Reply from Pupnaps

Hi Jan,
Yay! We are so happy that our beds have been able to provide a safe and comfortable space for your pups, and that they have maintained their quality over time!
Warm regards,
the Pupnaps team x

Rated 5 out of 5 stars

My puppy loves his new bed

My puppy loves his new bed, and although he’s only had it for about 3 weeks he hasn’t managed to tear a hole in it like his other beds so far. Super padded and fluffy. This bed isn’t cheap, however I feel like it’s going to outlast all the other cheaper beds I’ve bought so far. Delivery was very fast and I was updated about the progress of my purchase.

18 June 2022
Unprompted review
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Reply from Pupnaps

Hi there,
It is amazing to hear that your pup loves his bed, and that it has been able to withstand any wear and tear so far!
We are so glad that you are satisfied with the quality of our product and the speed of delivery.
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

Puppy likes, not loves

Its a good bed. My cocker likes it but doesnt love it as I hoped he would.
I ordered the M in grey. The label on the box said it was grey but the bed inside was blue.
Confirming the bed doesn't have a blue tinge; it's navy.

17 June 2022
Unprompted review
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Reply from Pupnaps

Hi Rach,
We are so happy to hear you are satisfied with the quality of your bed, however we are sorry that your pup doesn't love their bed as much as you had hoped, and that the colour was not what you had expected.
As our grey beds are a slate tone, they can appear to have a slightly bluish hue. I am sorry if this was not what you had anticipated.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Customer service in this company is actually amazing!

Taylor helped me sort an issue and she went above and beyond. Super fast shipping. Great quality.

My dog loves her new bed. Super warm. Lots of padding. Great quality zips too.

15 June 2022
Unprompted review
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Reply from Pupnaps

Hi Deb,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup is loving her new bed.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Purchased a dog ramp

Purchased a dog ramp. Item arrived in good time frame. Site was easy to navigate. My only issue is getting my fur baby to use the ramp:)

15 June 2022
Unprompted review
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Reply from Pupnaps

Hi Lisa,
Sometimes it can take a little time for your pup to get comfortable using the ramp, but hopefully they will be using it with ease soon enough!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

My dogs love these beds

My dogs love these beds. This was a new bed we bought to add to our collection. They are their ‘go to’ bed for most of the day when at home. Although they have a bed each, they often cuddle up together and share the one bed. Highly recommended.

13 June 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Grace,
Aw, how cute! We love that your pups enjoy cuddling up with each other in their Pupnaps bed.
Warm regards,
The Pupnaps team x

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