Punk Haus Reviews 

172
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the prints, often describing them as amazing, vibrant, and premium, appreciating the unique designs. Reviewers also highlight the efficient delivery service, noting products arrive quickly, well-packaged, and protected. The overall service and ordering process are frequently described as faultless and easy, leading many to express satisfaction and intent to purchase again. However, some people mentioned occasional delivery delays, with orders taking longer than anticipated. A few other people also felt that prints from sample or mystery bundles were of questionable quality or unusable, not meeting their expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the exceptional and high... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Order

Consumers find the ordering process to be positive, with many reviewers praising the ease of ordering, quick... See more

Service

Customers consistently note positive experiences with service, often highlighting personalized and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

RESOLVED I was re-assured via email that the order was just taking a little longer Prints arrived Thanks for responding Maybe change the delivery time on order and people will understan... See more

Company replied

Rated 4 out of 5 stars

First, I would say I love the prints, they look amazing and are really high quality. I’ll be honest and say that I’ve experienced delays with two of my five orders which was a little frustrating,... See more

Company replied

Rated 4 out of 5 stars

*Edit* They have sent another print and it's so much better. So, thank you Punk Haus! Love the designs but the quality of prints are questionable. Ive actually produced better quality prints on my... See more

Company replied

Rated 5 out of 5 stars

The print is of exceptional quality. It was almost a shame to put it behind glass-may actually remove the glass! The print has a 3D textured look which looks amazing. So happy with it and the delivery... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Make your haus a home with truly unique wallart from Punk Haus - not for everyone!


Contact info

4.0

Great

TrustScore 4 out of 5

172 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(172)

47 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery not amazing

Took 10 days for 1 small print to arrive - item wasn't dispatched until 5 days after order was placed, and sent second class at a cost of £1.85 plus whatever the thin card envelope cost (I can't imagine it did cost £3.99 to post, but I appreciate postage is charged as a flat rate). The print is nice but the white envelope it came in wasn't really strong enough to stop it getting bent, and one of those manila envelopes where one of the sides is thick card would have been better. Nice print but order early if it's a gift.

11 May 2022
Unprompted review
Punk Haus logo

Reply from Punk Haus

Hi Becka. Sometimes we do get damages no matter how we send them - we sometimes even get damages from our thick cardboard tubes, but this is due to lack of care from couriers as we do label all order with please do not bend labels - our shipping cost is reflective of the cost of all packaging materials and shipping costs. Hope this helps :) Team PH

Rated 5 out of 5 stars

Fabulous prints and outstanding customer Service

My 1st order with Punk Haus.I had my eye on a few of the prints and ordered 1 to see what the quality was like.The print arrived within 48 hours of ordering but unfortunately arrived damaged(down to the courier's).Emailed Punk Haus,got a reply from Nancy who sent me another out straight away which arrived the next day in perfect condition.The prints are fantastic quality, really deep colouring and bold lettering.The customer service is second to none.I will definitely recommend!!!

27 March 2021
Unprompted review
Punk Haus logo

Reply from Punk Haus

Thank you for the kind words Kirsty! Team PH

Rated 5 out of 5 stars

Top company

Top company, made 2 orders both came the next day after ordering! Couldn’t fault them, quality prints over the moon with them! Would recommend to anyone can’t wait to get them up on the wall!

15 January 2021
Unprompted review
Punk Haus logo

Reply from Punk Haus

Cheers Chelsea! Team PH

Rated 5 out of 5 stars

THE BEST CUSTOMER SERVICE EVER

THE BEST CUSTOMER SERVICE EVER! Honestly, I am thrilled right now!! And let’s be honest, we only leave reviews if we are on either extreme of the happiness scale.

I went to order three prints, but couldn’t find one I wanted anymore. I ordered the other two anyway thinking that one might come back in eventually.

The two arrived in record time. On opening them I was really impressed by the prints and the colours and couldn’t wait to get them in their frames. However, I noticed a small mark on one of my prints. Not a dirt mark or anything; it was actually printed onto the picture, like a stray bit of ink or something. Small but I knew it would be constantly noticeable to me.

I emailed customer services with a picture. Nancy replied within 24 hours with an apology and the news that the design team was reprinting the print and they would send me out a new copy within the week. It just arrived this morning, quicker than a week!

While I ‘had’ her, I asked Nancy about the third print and when it would be back in stock. She said it had been discontinued but that she was sure there were some still in the warehouse; she’d have a chat with distribution. That too has just arrived this morning!!!

Customer service as it should be! Nancy was personable and quick with her responses and they went above and beyond in sorting my problem. I will definitely be buying more prints from here.

9 July 2020
Unprompted review
Punk Haus logo

Reply from Punk Haus

Thanks for the glowing review Judith! Team PH

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