Pump Sales Direct Reviews 3,014

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and knowledge of the staff, who often go above and beyond to assist with product selection and order issues. Many consumers are impressed with the quick and efficient delivery service, often receiving their orders sooner than expected, and appreciate the competitive pricing. The products themselves are consistently described as being of good quality and exactly as advertised, leading to a smooth and satisfactory purchasing process for most. However, some customers experienced issues with product functionality upon arrival, such as damaged or defective items, or received incorrect quantities in their orders. A few people also felt that the pricing for certain parts was excessively high compared to market alternatives, and some noted dissatisfaction with the company's handling of warranty claims or requests for specific replacement parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality and good value.... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness.... See more

Price

Customers generally had positive experiences with price, often finding great value and competitive rates,... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the website easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

Really great service. I called to check stock as another supplier advised I would have to wait a minimum of 10 Days. I was offered a price match minus another small discount to get my business. Del... See more

Rated 5 out of 5 stars

Ordered on Line after afternoon deadline. Received phone call next morning to say pump was in stock and I could collect it at any time, if not convenient delivery would be next day. As Tremble Pumps... See more

Company replied

Rated 5 out of 5 stars

Ok So I read the description of a product and matched it to my measurements and was totally wrong. Customer Services took the time & found me the right adapter and it fits like a glove , (it needs to... See more

Rated 5 out of 5 stars

Salamander shower pump arrived promptly. Good price, purchasing was easy At first could not get the pump to start but discovered this was due to my placing it slightly off level, the pump seems very s... See more

Company replied


Company details

  1. Pump Supplier
  2. Hot Water System Supplier
  3. Plumbing Supply Store
  4. Pumping Equipment and Service
  5. Water Pump Supplier

About Pump Sales Direct

Written by the company

Pump Sales Direct is an online supplier of genuine pump products and manufacturer-specified parts.

Working closely with leading brands and holding significant stock, we offer fast turnaround and competitive pricing.

Email us at: customerservices@pumpsalesdirect.co.uk

Call us on:
0800 008 6405

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, great price prompt delivery. Will use again.

4 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the positive review, Nick. We're glad everything hit the mark - and we’ll be ready when you need us again.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Great service from Pump Sales Direct.

Great service from Pump Sales Direct.
I emailed them to check the pump I needed was in stock, they emailed straight back, I placed the order and the pump arrived next day.

17 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the awesome review, Nigel. Asked the question, got the answer, placed the order - and boom, next day delivery. That’s how we like to do it.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Great advice,

Great advice,
Quick service.
Fast delivery too.

16 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the awesome review, Ian. Glad the team could help and get everything to you quickly - that’s exactly how we like to do things.

Thanks,
The PSD Team

Rated 5 out of 5 stars

I had made a mistake on the order and…

I had made a mistake on the order and they sorted it immediately and I received the pump earlier than I expected, outstanding service, thank you

15 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, Peter. Glad we could sort the order quickly and get everything to you ahead of time - that’s how we like to handle things.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Solid unit.

Solid unit.
Arrived early.
Value for money.

11 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the awesome feedback, Paul. Good to hear it arrived ahead of time and is doing the job - always nice when it all lines up. If you need us again, you know where we are.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Great service all round

Great service all round, product in stock nest day delivery. Just what we need.

26 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, Mike. Good to hear everything was in stock and turned around quickly - exactly what you need when you need it.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Correct pump

Correct pump, on time at the right price

26 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the positive review, Kevin. Right pump, right price and delivered on time - always good to hear everything came together exactly as it should.

Thanks,
The PSD Team

Rated 5 out of 5 stars

The hose was well packed was posted…

The hose was well packed was posted straight away. It is in daily use attached to a pump on a water bowser used for filling up barrels outside horse fields. Flexible and light and excellent quality.

22 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, Marie. Sounds like it’s getting plenty of use and doing exactly what you need - and most importantly, keeping the horses happy.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Great service

Great service
Great price
Great delivery

3 April 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the positive feedback, Colin! Three greats in one review - we’ll happily take that. If you need us again, you know where we are.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Delivery of pumps

Spoke to agent on pumps details and the next day delivered very good service.

31 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, Steve. Good to hear the team pointed you in the right direction and got it to you quickly.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Helpful advice and amazingly rapid…

Helpful advice and amazingly rapid delivery!

10 February 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the review, William. Great to hear everything came together quickly and the advice did the job.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Wide range of products

Wide range of products, very helpful staff and efficient delivery.

15 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, John. Glad we could help and get everything to you without any issues.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Top level of stock at great price

Top level of stock at great price. Arrived next day as promised,

26 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great review, Steven. Good stock, good price and delivered when promised - exactly how it should be.

Thanks,
The PSD Team

Rated 5 out of 5 stars

Fantastic

Easy to use web site.
Fast response when I asked a question
Competitive prices
Very fast Delivery
Well packaged

25 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the great feedback, Kelly. Sounds like everything worked exactly as it should - always good to hear.

Thanks,
The PSD Team

Rated 5 out of 5 stars

all v good thanks

all v good thanks

24 March 2026
Pump Sales Direct logo

Reply from Pump Sales Direct

Thanks for the review, Terry! Short, sweet and straight to the point. Glad everything went smoothly for you.

Thanks,
The PSD Team

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