Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
Company replied
Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.5
Excellent
664 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low quality machines i already changed…
Low quality machines i already changed 5 in 6 months,low quality cigarettes
15 August 2024
Unprompted review
Reply from PULZE Greece
Hello,
Thanks for getting in touch, though we're sorry it's because you're disappointed - we'd like a chance to change that!
We're sorry to hear you haven't had the best experience with our device and sticks. We always try to make them to the highest standards.
Since you had an issue, we'd like to call you and talk it through to see if we can resolve it together.
If you don't mind you can give us your contact details, so we can get to the bottom of this issue or you can call us from Monday to Sunday 9:00 - 23:00 at 800 100 2001!
Speak soon,
Maria,
PULZE Care team
A nice choice for those who want to…
A nice choice for those who want to stop smoking common cigarettes. You have everything in one devce for 25 uses and the i-senzia flavours are fantastic.
30 July 2024
Reply from PULZE Greece
Hello!
We are so glad you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated smoke experience.
We remain at your disposal for any information by calling from Monday to Sunday 09:00 - 23:00, excluding public holidays.
(agent name),
PULZE Care Team
all good!my order came in one day.i…
all good!my order came in one day.i would like to have the change to order a variety of IDs box not only 1 kind in a box
6 August 2024
Reply from PULZE Greece
Hi Elena,
We're so pleased to hear what a great experience you've had with our courier partners!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review and sharing your proposal, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Georgia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
On time delivery services.
27 July 2024
Reply from PULZE Greece
Hello,
It's always great to hear kind words about our delivery and we're delighted to hear you had such a brilliant experience!
Thanks and enjoy the rest of your day.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Petros,
PULZE Care team
Reply from PULZE Greece
Hi Fotis,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Diamantis,
PULZE Care team
Pulze device
I purchased the Pulze device, and within a week, it experienced a heating issue. However, the customer care service was excellent, and the device was replaced on the same day.
29 July 2024
Reply from PULZE Greece
Hello,
We are sorry for the issue you faced with your device. We are so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team
Ecological packaging
Good morning. Everything was excellent! The order was received the day after ordering. But I want to ask for the following: The packaging should be made so that it can be used elsewhere. Once the box is opened, it cannot be closed again to be used for storing things or shipping other goods. Don't forget that reuse is the most ecological move. Thanks.
25 July 2024
Reply from PULZE Greece
Hello Panagiotis,
We're delighted to hear you had such a brilliant experience with PULZE and our services!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words and suggestions.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
Fully informed in a very friendly manner
I was fully informed, in a very friendly and professional way and I got the chance to solve immediately all of my questions.
18 July 2024
Reply from PULZE Greece
Hi Chrissa,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Diamantis,
PULZE Care team
Everything was perfect
I ordered 3 packets and changed my mind concerning the flavor and although they refused to exchange it, they accepted my request!
10 July 2024
Reply from PULZE Greece
Hi Ioanna,
We're so pleased to hear about your positive experience with our PULZE Care team!
We aim to deliver exceptional service to all our customers, thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
The courier service
16 July 2024
Reply from PULZE Greece
Hello,
It's always great to hear kind words about our delivery and we're delighted to hear you had such a brilliant experience!
Thanks and enjoy the rest of your day,
Maria,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
quick response and replacement.
10 July 2024
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Katia,
PULZE Care team
I was totally satisfied with my…
I was totally satisfied with my experience, everything went smoothly!
20 June 2024
Reply from PULZE Greece
Hello Christos,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Tina,
PULZE Care team
Reply from PULZE Greece
Hello Alkis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
Reply from PULZE Greece
Hi Angelo,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Matina,
PULZE Care team
Great experience
Great products, both device and sticks. There is a quick delivery for online purchase. Call center agents have always been helpful, informative and polite.
18 October 2023
Unprompted review
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE products and our services!
We take so much pride in our product and it's always wonderful to hear from our customers. We also aim to deliver exceptional service to all our customers and it's great to hear such lovely words.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Have a great day,
Katia,
PULZE Care team
Reply from PULZE Greece
Hi Giannis,
We're so pleased to hear what a great experience you've had with our PULZE Care team and our products!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Sunday, 09:00 - 23:00.
Sofia,
PULZE Care team
It s good company
14 June 2024
Reply from PULZE Greece
Hi Themis,
We're so pleased to hear what a great experience you've had with our PULZE Care team and products.
Thanks so much for taking the time to leave a review, we appreciate it. We remain at your disposal Monday - Sunday, 09:00 - 23:00.
Matina,
PULZE Care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.