Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
Company replied
The 3€ discount was good....it could be much better....the delivery was to the box earlier than expected...thanks
Company replied
Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.4
Excellent
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PULZE Greece
Hi George,
We're so pleased to hear what a great experience you've had with our PULZE Care team and our products!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Sofia,
PULZE Care team
Reply from PULZE Greece
Hi Charalampos,
We're delighted to hear you had such a brilliant experience with PULZE 3.0, iD/iSENZIA and PULZE Care Team.
We take so much pride in our product and services and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review. It's great to hear such lovely words.
Have a great day,
Mary,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
Reply from PULZE Greece
Hi Marilia,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
24 hours delivery
30 December 2025
Reply from PULZE Greece
Hello,
We're delighted to hear you are satisfied with the services provided by our courier partners!
We will make sure to share your feedback with them!
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Happy New Year!
Sofia,
PULZE Care team
Reply from PULZE Greece
Γεια σου,
Χαιρόμαστε πολύ που σε ικανοποίησε η τιμή των προϊόντων μας καθώς και η άμεση παράδοση!
Όλα τα σχόλια των καταναλωτών λαμβάνονται πάντα σοβαρά υπόψιν και μας βοηθούν να βελτιωνόμαστε ώστε να παρέχουμε μια άριστη εμπειρία θερμαινόμενου καπνού.
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία καλώντας από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Αναστασία,
Ομάδα PULZE Care
Reply from PULZE Greece
Hello,
We are very happy that you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated tobacco experience.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Nikos,
PULZE Care Team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Effie,
PULZE Care team
confidence and perfection
29 November 2025
Reply from PULZE Greece
Hi Panos,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Customer service is great
Customer service is great. Quick and effective. Two things: battery's life and courier coordination.
1 December 2025
Reply from PULZE Greece
Hello Georgios!
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review in order for us to improve our services, we appreciate it.
We are remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Katia,
PULZE Care team
It has a smell after all and needs…
It has a smell after all and needs cleaning very often
19 November 2025
Reply from PULZE Greece
Hi,
Thank you for taking the time to share your experience with us! We really appreciate you getting in touch, and we'd love to help.
We've sent you a direct message to set up a call from our PULZE Care team to walk you through, and send some links to videos that might help in the meantime.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Speak soon,
Nikos,
PULZE Care team
Device small and slim
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
26 November 2025
Unprompted review
Reply from PULZE Greece
Hi Mihaela,
We're very happy to hear that you were satisfied with the service we provided!
The high level of customer service provision is our main priority, so every comment is taken into serious consideration and it helps us improve!
We are also elated to know that you enjoy the PULZE device and we would like to thank you for sharing your experience with us!
Anastasia,
PULZE Care Team.
Reply from PULZE Greece
Hello Marios,
We are very happy that you were satisfied with the service you received from PULZE Care!
We aim to provide excellent service to all our consumers and we are delighted with the positive review you gave us.
We really appreciate the time you took to share your experience with us!
We remain at your disposal for any information from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except on public holidays.
Nikos,
PULZE Care Team
Quality and good price.
Very good customer service. The products are of good quality and very reasonably priced.
7 November 2025
Reply from PULZE Greece
Hello,
We're so pleased to hear what a great experience you've had with our PULZE Care team and your PULZE device!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Tina,
PULZE Care team
Reply from PULZE Greece
Hi,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA sticks!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Mary,
PULZE Care team
Very quick response and transmission…
Very quick response and transmission but they changed the point of receiving without asking me where it could be convenient for me according the distance.
23 October 2025
Reply from PULZE Greece
Hi,
We're sorry to hear you PULZE delivery wasn't up to standard.
We'd like to understand a little more, we've sent you a direct message if you don't mind replying with your contact details we can get to the bottom of this issue.
Let's make this right.
Tina,
PULZE Care team
I feel better and still enjoy smoking
I got rid my cough and the bad smell of old cigarettes
22 October 2025
Reply from PULZE Greece
Hi Irini,
We're delighted to hear you had such a brilliant experience with PULZE & iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello Antonia,
We are very happy that you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated tobacco experience.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Nikos,
PULZE Care Team
Very nice device + price. Some things can be improved.
Nice thin device, easy to hold. The cigarettes come to a really nice price with plenty to choose. I don't like the fact that it has a single filter (just at the top), i would prefer a double filter so i don't have to clean the device and pull the cover up to extract the cigarette. Otherwise it is a good one.
18 October 2025
Reply from PULZE Greece
Hi,
Thank you for taking the time to share your experience with us! We really appreciate you getting in touch, and we'd love to help.
We've sent you a direct message to set up a call from our PULZE Care team to walk you through, and send some links to videos that might help in the meantime.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Speak soon,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hi Konstantinos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
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