When I moved in, my router wasn’t connecting due to a wiring issue from another floor. Pulse Fibre were quick to respond by email, kept me informed, and sent an engineer who got everything working smo... See more
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Very poor service Unable to get in touch Bought new home , upgraded plan But guess what Easter bank holiday , internet down and no one to talk to until Tuesday Very very poor service Best pa... See more
I am amazed by the customer support of Ian Smale. My WiFi stopped working on Saturday, 23rd December - in a time when people go on their well-deserved Christmas / Winter break. I tried my luck co... See more
Company replied
Absolutely brilliant service from this company. I signed up for the internet. There was a connection problem and I had Naz call me within an hour of pointing out a problem. An engineer called the same... See more
Company replied
Company details
Contact info
Floor 37, One Canada Square, E14 5AA, London, United Kingdom
- help@pulsefibre.co.uk
- pulsefibre.co.uk
3.7
Average
32 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fixing connection
When I moved in, my router wasn’t connecting due to a wiring issue from another floor. Pulse Fibre were quick to respond by email, kept me informed, and sent an engineer who got everything working smoothly. Once the right connection was identified, the service came online immediately. Really appreciate the help and professionalism.
29 April 2026
Unprompted review
Very poor service
Very poor service
Unable to get in touch
Bought new home , upgraded plan
But guess what Easter bank holiday , internet down and no one to talk to until Tuesday
Very very poor service
Best pay more and go to another provider , need to speak with Northstone Homes about this partnership , need to back to the old provider who was a lot better
3 April 2026
Unprompted review
Shocking download speeds
Emailed my problem on Saturday and got an email on Monday morning saying thank you we will now close your ticket hope your happy with our response, happy they never done anything and the download speeds are still diabolical, not happy would be an understatement.
7 March 2026
Unprompted review
Amazing
Had a customer service adviser Mr F. Hussain he was polite and promptly sorted my concerns within a couple hours. If your needing a prompt reply from am ISP then this is the one for you.
16 February 2026
Unprompted review
After found internet not working
After found internet not working, Naz arranged for an engineer that came the next working day and installed a new fiber line into the house.
The process was quick and both the engineer and Naz were polite and responsive.
Very pleased
14 November 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear Matthew,
Thank you for taking the time to leave a review about our service. We are thrilled to hear you had a great experience, and your kind words and feedback mean a lot to us.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
The Pulse Fibre support team were…
The Pulse Fibre support team were informative and proactive and resolved the issue within 10 minutes of first communication attempts. Very pleased.
15 October 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear Charlotte,
Thank you for sharing your feedback on your experience of our service!
We are committed to providing an unrivalled service, and knowing you are satisfied with our service is rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
No support outside working hours
What is a fast internet worth to you when you can’t use it? Zero. How much do you pay for this service? Still 100 %.
I am shocked that you can still run an internet service provider with “working hours” and no 24/7 support. Or even, at minimum, support lines open every day, including weekends and bank holidays.
It would be ok for them to work like this - if one had a chance to switch Internet provider.
19 July 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear P Verner,
Thank you for your feedback, and we're sorry to hear about your experience. We’d like to look into this for you, but we haven’t been able to find any support tickets or communication from you since May 2025.
If you could share your ticket reference or get in touch with us directly at help@pulsefibre.co.uk, we’d be happy to investigate and assist as quickly as possible.
Best wishes,
The Support Team at Pulse Fibre
Great Customer Service
We moved into a new place and had a temperamental wifi connection. Naz and Farhaan worked tireless to get it resolved and were extremely polite throughout the process.
13 June 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear Ryan
Thank you for sharing your comprehensive feedback on your experience of our service! Your feedback is truly appreciated, and we're delighted to receive your kind words.
We are committed to providing an unrivalled service, and knowing you are extremely satisfied with our service is truly rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Can't thank these guys enough (Farhan…
Can't thank these guys enough (Farhan and Naz).
So helpful, we are in a new house and the fibre is excellent...I just needed a booster upstairs which I received and talked thru by the guys and all good
22 April 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear Charlton,
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience. Your kind words are highly valued as we are dedicated to providing an unrivalled service - our support team will be really pleased to hear this feedback. Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes The Support Team at Pulse Fibre
Great company
Absolutely brilliant service from this company. I signed up for the internet. There was a connection problem and I had Naz call me within an hour of pointing out a problem. An engineer called the same day but there was a connection issue. Another engineer called the next morning at eight Am and promptly sorted the problem. Highly recommended. Would not get this kind of personal service from virgin, BT or any other supplier. Thank you to Naz and his team. Five stars all day
9 January 2025
Unprompted review
Reply from Pulse Fibre Limited
Dear Mark
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated, and we're delighted to hear about your experience.
Your kind words are highly valued as we are dedicated to providing an unrivalled service and knowing that we've met your expectations is rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
Farhaan is a superstar
Farhaan is a superstar. We moved in to a new apartment and the WiFi wasn't working. I made a call and he was at our door in under 30 minutes, implemented a temporary fix, and came back two days later with a brand new router and a permanent fix. Outstanding service!!
28 November 2024
Unprompted review
Reply from Pulse Fibre Limited
Dear Donal,
Thank you for taking the time to leave a review about our service. We are thrilled to hear you had a great experience, and your kind words and feedback mean a lot to us.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Reply from Pulse Fibre Limited
Hi Nathan,
Thank you for taking the time to leave us a review. It's good to hear you experienced great customer service.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
Great customer service team
Really good customer service based on my experience. Even if there are any issues, customer service team are very responsive and trying to solve problems quickly. i wish other service providers were able to provide this level of service.
22 July 2024
Unprompted review
Reply from Pulse Fibre Limited
Dear Weronika
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Very speedy customer service
Very speedy customer service, Naz was great help in resolving my case.
10 July 2024
Unprompted review
Reply from Pulse Fibre Limited
Hi Lawrence
Thank you for taking the time to leave us a review. We are thrilled to hear Naz was able to help you and will be delighted to pass on your feedback.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
PulseFibre team (Farhaan) were prompt, thorough, skilled and very helpful
the WiFi failed last night when I followed ITVX advice to turn the router off then back on to watch ITV4 (the residence is part of a block of flats provision)
I rang Pulse fibre (Sunday evening)
They (Farhaan, their team member ) was back to me at 10.10AM Monday, this morning.
Farhaan spent well over 90 minutes time (5 different phone calls to maintain contact as the phone provider - Three - kept losing my signal). Farhaan was patient, very highly skilled at knowing the complex series of manoeuvres to undertake and kind / courteous throughout.
In the end he explained that the only solution was an on-site visit to reset / to replace the WiFi router. He has arranged this for tomorrow.
I'm impressed.
1 July 2024
Unprompted review
Reply from Pulse Fibre Limited
Dear Mike
Thank you for taking the time leave a detailed review about our service.
We are committed to providing an excellent service, so it's always good to hear positive feedback from your experience with us.
We will be sure to share your feedback directly with Farhaan - we're sure he'll be thrilled.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Brilliant and prompt service from Naz
Naz Jawahir was brilliant. He took time to understand the issue, solve it and also followed up to give me comfort. I appreciate the prompt response and would recommend them to other residents in my building. Thanks again
24 June 2024
Unprompted review
Reply from Pulse Fibre Limited
Dear Parveen
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience.
Your kind words are highly valued as we are dedicated to providing an unrivalled service - Naz will be really pleased to hear this feedback.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Fantastic Customer Service
We had a minor issue with our connection and the entire process to get it sorted was exactly what you want from every company.
The phone was answered quickly both times I called, the two people we dealt with, Farhaan and Ian were exceptional, both very friendly/professional and sorted out our issue in a very short space of time.
17 May 2024
Unprompted review
Reply from Pulse Fibre Limited
Thank you for taking the time to leave a review about our service and for your kind words - Ian and Farhaan will be pleased! We are committed to providing excellent service, so it is really rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Signal boost
We called the Pulse team as our wireless signal was lagging in certain areas of our flat. They were very helpful and scheduled time to install a signal booster. Farhaan was very courteous (he even took his shoes off when he came into the flat) and friendly--installation was quick. The new signal is great. Thanks very much!
29 April 2024
Unprompted review
Reply from Pulse Fibre Limited
Thank you for your feedback! We're pleased to hear that you had a good experience and your feedback means a lot to us.
We are committed to providing excellent service, so I am sure Farhaan will be thrilled to hear your kind words.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Really fantastic service from Farhaan…
Really fantastic service from Farhaan and his colleagues at Pulse. They are always willing to help when we call in. Also very quick to respond as well, unlike some of the other service providers out there.
Keep up the excellent work Farhaan and team
16 April 2024
Unprompted review
Reply from Pulse Fibre Limited
Hi Unisha
Thank you for taking a time to leave a review on our service. We are so pleased we were able to assist with your query and Farhaan will be grateful for your feedback - we will be sure to pass it onto him!
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if you had anything else you'd like to discuss, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Pulsefibre? Who? The BEST Broadband Company on the face of the Earth!
I recently moved into a new property, i was given choices on broadband supplier, one popped up that i had never heard of, Pulsefibre. i decided to check the reviews, far better than any of the mainstream suppliers so thought why not?! All i can say is wow... what a company, the day i moved in all set up and ready to go, seamless. Nothing in the slightest has gone wrong with the broadband but ive had many enquiries to them about certain aspects and every question has been met with an immediate response and fix. Ive honestly not experienced this level of service from a broadband supplier, its almost alien compared to BT, Virgin or SKY. I feel Naz Jawahir deserves a special mention for his customer service and knowledge. Well done, keep up the good work. I do hope other companies sit up and take notice of what a customer actually needs. Deeply impressive company and team.
I forgot to mention the actual product - fast, really fast, stable, really stable, perfect really, over twice as fast as advertised....
8 April 2024
Unprompted review
Reply from Pulse Fibre Limited
Thank you so much for your glowing feedback! We are thrilled to hear that you had such a positive experience. Providing exceptional service, plus fast and reliable broadband is what we strive for and we're delighted to have exceeded your expectations.
We're especially pleased to hear that Naz provided outstanding customer service and support. We'll be sure to pass along your kind words to him and the rest of our team.
We truly appreciate your support and look forward to continuing to provide you with our service.
If you ever have any questions or need assistance, please don't hesitate to reach out.
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