Puffincottageholidays Reviews 

129
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Clients constantly highlight the dedication of the local team, mentioning that communication is always quick, friendly, and exceptionally helpful. Visitors also love the scenic locations, spotless accommodations, and seamless booking procedures that make holiday planning completely stress-free. However, some reviewers were not happy with how certain operational issues were managed during their time there. A few people mentioned encountering frustrating property conditions and experienced a lack of interest from staff when attempting to resolve complaints. Guests noted that responses to difficulties occasionally felt dismissive, leaving them disappointed with the overall service approach.

What people talk about most

Holidays

Customers had positive experiences with holidays, expressing deep satisfaction and appreciation for the... See more

Service

Users describe positive interactions with service, highlighting a strong sense of satisfaction and... See more

Location

Customers consistently note positive experiences with location, highlighting the beautiful surroundings,... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently polite, professional, and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick response times, 24/7 availability,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic local company, who have looked after our holiday home for a number of years . Communication is quick from the owners to the staff in the office who can’t do enough to help. Their team cov... See more

Rated 5 out of 5 stars

We have rented our property with Puffin Cottage holidays for four years and are so happy with the service they offer. We know our property is in good hands. Whenever we visit we are always pleased to... See more

Rated 5 out of 5 stars

As an owner we find Puffin staff very friendly and approachable in the office. Andy sorts out quickly and efficiently any problems arising We have been clients of Puffin for many years and have al... See more

Rated 5 out of 5 stars

We have been working in partnership with Puffin for many years and have seen their business grow in that time without losing any of the personal family facing excellent service provided. Puffin ar... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.7

All reviews

(129)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service!

booked Sea View Apartment in Saundersfoot. perfect accommodation, fully equipped and stunning views. Beds were super comfy! Great customer service. Couldn't open bedroom window, thought was locked, but someone came straight out and sorted for me. Turns out just needed stronger push. Also managed to lock ourselves out one evening but again someone came straight out with key to let us in. Friendly and didn't make me feel like a nuisance. This is my third time booking with Puffin and will continue to use them. Love Saundersfoot!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Priory Cottage was superbly located

Priory Cottage was superbly located, an easy walk to Saundersfoot centre and the beaches, remember only the north beach, accessed off The Strand is dog friendly in the Summer months.

The driveway had ample space for two cars, two bathrooms and a downstairs loo were a lovely feature for a two bedroomed cottage, made holidaying with relations that much easier!!

A lovely welcome pack awaited us.

If we had a minor gripe it was that the porcelain in the kitchen/dining area had seen better days and there were not four matching wine glasses.

We were blessed with good weather and there is plenty to do in the area, we hope to return.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Loved our holiday at Freshwater East

Loved our holiday at Freshwater East, incredible location. Well looked after flat and great tips for what to do in and around Pembrokeshire. All the communication was clear and easy to follow. Andy at Puffin Cottage holidays especially was so helpful when we had an issue, and was just a joy to holiday there. Will definitely be returning at somepoint!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Ideal Location

We stayed at the Seaview Apartment in Saundersfoot. It is directly above the Old Chemist Inn. We have stayed in this block for the past three years but our first in this apartment. We have always booked with Puffin Cottage Holidays. Their customer service is brilliant. When there is live entertainment on in the pub, it can be quite noisy but this didn't bother us. The apartment was spotless and there was a bottle of wine, milk, Welsh cakes, tea and coffee to greet us. We will definitely be booking for next year. One suggestion is the addition of an air fryer which would make the kitchen complete.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb accommodation

Superb accommodation, well laid out with all modern furnishings.
Well stocked with utensils, nice touch with wine, milk, biscuits etc on arrival.
Good communication when booking and confirmation of site location and security.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience booking with…

Excellent experience booking with Puffincottageholidays, very easy website and payment process. This was our second stay at The Strand in Saundersfoot, and there was plenty of room for six adults and two dogs. The cottage has direct access to the beach from the patio, and is very well equipped with everything we needed. We have booked another cottage in the same street for next November.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

A week away in Pembrokeshire

We thoroughly enjoyed our 5th stay with Puffin Cottage holidays. Whilst travelling to the holiday cottage, I received a welcomed call confirming our arrangements and to also let us know there was someone around in the office if needed. The accommodation was very clean and some basic amenities provided, which was a nice touch. We experienced no issues during our stay and we have no hesitation in booking again with Puffin Cottage Holidays.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Moore Family Wonderful Experience.

It was our fourth stay at Penally Grange in October for a week and it was another wonderful experience, it is now our go to place and are planning another couple of visits in 2025.
It’s walking distance into Tenby via the beach, or by Tenby Golf Club.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

We were recommended to visit this property

We were recommended this accommodation and we weren't disappointed.
We are a group of friends and we had a fabulous stay.
Facilities are amazing . The cottage is set up the hill from the beach and town but it was not a problem to walk . Some may find it a bit of a challenge.
Great communication and check in.
Place was spotless with amazing views over the town and beach.
The decking outside the main patio doors is in slight need of attention but this did not cause any problems
We would definitely return

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Great location for the town and beach

We stayed in a lovely clean bright apartment 5 minutes walk from the town and beach. Lovely restaurant and bars. Great location to travel out to see other places too. So much the kids to do. Will definitely be returning for an stay

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Fab vacation

Fab vacation, 2nd time booking with puffin cottage holidays. Feel really secure in knowing what we are getting and the company is even helped us bring the stay forward 24hrs to help with school holidays without any other addition fees. Will be booking our family stay again to south wales without doubt.

27 October 2024
Unprompted review
Rated 5 out of 5 stars

We booked a last minute break over…

We booked a last minute break over October half term in Saundersfoot

Communication was excellent and the booking process great.
Lots of information as well prior to our stay which was really helpful.
The property we stayed I was excellent.

Would definitely recommend booking through Puffin Cottage Holidays

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant experience

Absolutely brilliant experience, so seamless and easy. Their website was clear and simple to use and the accommodation was exactly as they described. Their emails were clear and contained useful information about our stay and what was expected of us. I wouldn't hesitate to use Puffin Cottage Holidays again.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Direct access to beach

We have used Puffin a few times now for different properties and have never been disappointed.
The property is exactly as described and very well equipped. Amazing views also

13 November 2024
Unprompted review
Rated 5 out of 5 stars

amazing stay!!!

we have used this company for family stays for the last 8 years and always have the most amazing experience!!! the hawthorns is an amazing property, absolutely iimmaculate,amazing location and the perfect configuration for a group getaway. We have already booked for next year!

22 November 2024
Unprompted review
Rated 4 out of 5 stars

Golwg Y Môr.

Had a lovely week here .The cottage was clean and fully equipped and the granddaughter loved the hot tub. .Plenty of clean towels ,hot water and very spacious. There is parking for two cars so we were able to walk into Saundersfoot ,please note it is a bit of a steep climb back to the house for those with mobility issues .

1 November 2024
Unprompted review

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