Puffincottageholidays Reviews 

117
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the spotless accommodations, beautiful scenic locations near local beaches, and well-equipped kitchens that make holiday stays exceptionally comfortable. Guests also appreciate the helpful communication, smooth booking processes, and thoughtful personal touches, describing the properties as feeling like a true home away from home. Some reviewers were not happy with cleanliness issues, noting unclean rooms, broken kitchen equipment, and communication challenges regarding their bookings. A few visitors also encountered unexpected problems such as damp conditions or uncoordinated maintenance repairs upon arrival, leading to deeply frustrating holiday experiences.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking system is easy to use and the team... See more

Quality

Customers had positive experiences with quality, expressing delight that the accommodation was spotless,... See more

Facilities

Consumers find facilities to be satisfactory, noting that the properties are clean, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy company and web site to deal with, no issues whatsoever, fortunately we have never had concern to contact PCH, during our stays, but the booking process and communication was excellent... See more

Rated 5 out of 5 stars

We stayed in a bungalow in Saundersfoot and the whole property felt recently decorated and furnished. It was spacious, comfortable and in a quiet area and contains all the everyday things that make... See more

Rated 5 out of 5 stars

This is our second Christmas holiday with Puffin Cottage Holidays, we have loved each one. But staying in Tenby for Christmas week was utterly magical. The apartment was perfect, decorated festively a... See more

Rated 5 out of 5 stars

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apart... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(117)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, good communication and prompt return of security deposit. Accommodation always well presented and clean, with thoughtful extras like milk and biscuits included.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing property - Amazing location

Had the best time ever at this property. Perfect location, beautiful house and interior. I’ve recommended to friends and family and I’ve no doubt this will be my ‘go to’ when visiting saundersfoot again!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

You will not be disappointed

The most beautiful apartment in a perfect location, immaculately clean with everything you could need for your stay.fantastic friendly communication from the host nothing was too much trouble, we will definitely be returning and friends of ours have booked for next week on our recommendation.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great house

Great house, fab location. Will definitely book again with Puffin holidays who were extremely helpful throughout the whole process! Payment was easy and return of security deposit superb. Well done Puffin holidays!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful house

Beautiful house, this was our second visit, its spacious, spotless, "posh" with everything needed, home from home feel, location is perfect. A ++

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect, yet again ♥️

This is our second Christmas holiday with Puffin Cottage Holidays, we have loved each one. But staying in Tenby for Christmas week was utterly magical. The apartment was perfect, decorated festively and had everything we needed. All the advice before our stay was so good, parking for the extra car, freezer space etc. We love that Puffin Cottage Holidays is local and a family business, their attention to detail is exemplary. We will definitely use them again as they have the best holiday properties in Pembrokeshire ♥️

21 December 2025
Unprompted review
Rated 5 out of 5 stars

No issues at all

Price was better than through other booking sites. Process was simple, email communication was clear and the property we stayed at (Merlins Gardens) was clean, well equipped, and in a great location.

20 December 2025
Unprompted review
Rated 2 out of 5 stars

I won't use Puffin Cottages again

I rented an apartment in Tenby. There were issues with cleanliness, broken kitchen equipment, temperature & lack of basic essentials & communication. What I found interesting was the lack of interest from staff at Puffin' & the fact that they invited no customer review from me knowing i had cause for complaint. Tenby is great but that company is one I'm happy not to recommend or use in the future.

Ps I take issue with the company's reply to my review. It makes matters worse by not being entirely honest / accurate. Interesting as well that they choose a public response than a private one.

11 January 2026
Unprompted review
Puffincottageholidays logo

Reply from Puffincottageholidays

Hello, Thank you for sharing your feedback. We’re sorry to hear that you felt your stay did not meet expectations. We’ve reviewed our records, and aside from a blocked dishwasher—which unfortuntely, as you are aware, could not be repaired during your stay as we were awaiting a replacement part for—our team did not receive reports of other issues during your stay.

Our office staff made multiple attempts to contact you (by email and by phone), assist and provide guidance, and we always strive to respond promptly (as I can see from the communications with you, each query was replied to within the hour) and helpfully to any concerns. We’re disappointed that we weren’t able to address additional issues at the time, and we truly value feedback as it helps us improve. Reviews are of course welcomed and details regarding this are always found in the holiday information we send out.

We hope you were still able to enjoy Tenby, and we’d be happy to discuss any future bookings directly to ensure a smooth experience.

Thank you for your follow-up. Our intention in responding publicly is simply to provide transparency and accuracy for future guests while also addressing concerns respectfully. We always aim to resolve any issues directly with our guests, and our team remains happy to discuss your experience privately to ensure clarity and understanding.

We appreciate your feedback and will continue to use it to improve our service.

—The Puffin’ Team

Rated 5 out of 5 stars

Beautiful house

Beautiful house, garden and location. We loved the top floor suite of rooms.
Beds and bedding are luxurious. Kitchen superbly fitted out. Locations perfect. Lots of local shops and a Tesco. Our family and friends had an amazing holiday. Oh dear, it ain’t worth it.

5 July 2025
Unprompted review
Rated 4 out of 5 stars

Excellent accommodation

From the time of booking to our holiday at Maynor in Kilgetty, it was a very easy experience and we felt in safe hands. The house was even better than anticipated and suited three generations perfectly. We all had our own space and the kitchen was well equipped. An added bonus was being met by the owner. Unfortunately the weather was lousy all week!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable and cosy cottage

We found the Cwtch very comfortable, clean and well equipped. Especially the kitchen and bathrooms.

It is in a beautiful position, in walking distance to the sea and surrounded by lovely countryside. The local pub was very friendly and we had a good supper there.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

The flat was a beautiful place to stay

The flat was a beautiful place to stay, it had everything you could need. The view of tenby is amazing the hosts were very helpful and were easily contactable if needed. Very short walk to get to the town and enjoy what tenby has to offer. Would stay again.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable home close to beach and town

House was clean and comfortable and well prepared for our visit. Ideally situated in a quiet residential area within easy walking distance of the beach and town. Also very convenient for accessing Tenby and the Gower/Pembrokeshire countryside. Puffin were excellent and when we had a problem with failed shower pump they had an electrician on site at 9pm on a Saturday evening and the repair was completed without fuss while we were out on Sunday! Bravo! Very satisfied

19 September 2025
Unprompted review
Rated 5 out of 5 stars

A great holiday in Tenby

We had a wonderful time. The apartment is spacious and great for 6 people. It was spotlessly clean and had everything we needed. The surrounding area is beautiful and we were only a short walk to the beach and town. Would definitely stay again!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience...as personal touch…

Great experience...as personal touch was good calling me to ensure all was good with the booking as we were very last minute. Clear directions and lovely touch leaving the fairy lights on. House clean and everything we needed.

14 September 2025
Unprompted review

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