Such an easy company and web site to deal with, no issues whatsoever, fortunately we have never had concern to contact PCH, during our stays, but the booking process and communication was excellent... See more
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No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great company to deal with
Great company to deal with, good communication and prompt return of security deposit. Accommodation always well presented and clean, with thoughtful extras like milk and biscuits included.
very good communication
very good communication, beautiful clean home and well equipped and easy to the town centre and beach and some beautiful walks
Amazing property - Amazing location
Had the best time ever at this property. Perfect location, beautiful house and interior. I’ve recommended to friends and family and I’ve no doubt this will be my ‘go to’ when visiting saundersfoot again!
You will not be disappointed
The most beautiful apartment in a perfect location, immaculately clean with everything you could need for your stay.fantastic friendly communication from the host nothing was too much trouble, we will definitely be returning and friends of ours have booked for next week on our recommendation.
Great house
Great house, fab location. Will definitely book again with Puffin holidays who were extremely helpful throughout the whole process! Payment was easy and return of security deposit superb. Well done Puffin holidays!
Beautiful house
Beautiful house, this was our second visit, its spacious, spotless, "posh" with everything needed, home from home feel, location is perfect. A ++
Perfect, yet again ♥️
This is our second Christmas holiday with Puffin Cottage Holidays, we have loved each one. But staying in Tenby for Christmas week was utterly magical. The apartment was perfect, decorated festively and had everything we needed. All the advice before our stay was so good, parking for the extra car, freezer space etc. We love that Puffin Cottage Holidays is local and a family business, their attention to detail is exemplary. We will definitely use them again as they have the best holiday properties in Pembrokeshire ♥️
No issues at all
Price was better than through other booking sites. Process was simple, email communication was clear and the property we stayed at (Merlins Gardens) was clean, well equipped, and in a great location.
I won't use Puffin Cottages again
I rented an apartment in Tenby. There were issues with cleanliness, broken kitchen equipment, temperature & lack of basic essentials & communication. What I found interesting was the lack of interest from staff at Puffin' & the fact that they invited no customer review from me knowing i had cause for complaint. Tenby is great but that company is one I'm happy not to recommend or use in the future.
Ps I take issue with the company's reply to my review. It makes matters worse by not being entirely honest / accurate. Interesting as well that they choose a public response than a private one.

Reply from Puffincottageholidays
The cottage we rented was lovely
The cottage we rented was lovely, can`t wait to return
Puffin cottages information and help, meant our trip ran smoothly, from start to finish
Beautiful house
Beautiful house, garden and location. We loved the top floor suite of rooms.
Beds and bedding are luxurious. Kitchen superbly fitted out. Locations perfect. Lots of local shops and a Tesco. Our family and friends had an amazing holiday. Oh dear, it ain’t worth it.
Seamless booking and accommodation…
Seamless booking and accommodation fantastic! Great location! Will be returning hopefully 2026!
Excellent accommodation
From the time of booking to our holiday at Maynor in Kilgetty, it was a very easy experience and we felt in safe hands. The house was even better than anticipated and suited three generations perfectly. We all had our own space and the kitchen was well equipped. An added bonus was being met by the owner. Unfortunately the weather was lousy all week!
Comfortable and cosy cottage
We found the Cwtch very comfortable, clean and well equipped. Especially the kitchen and bathrooms.
It is in a beautiful position, in walking distance to the sea and surrounded by lovely countryside. The local pub was very friendly and we had a good supper there.
The flat was a beautiful place to stay
The flat was a beautiful place to stay, it had everything you could need. The view of tenby is amazing the hosts were very helpful and were easily contactable if needed. Very short walk to get to the town and enjoy what tenby has to offer. Would stay again.
Comfortable home close to beach and town
House was clean and comfortable and well prepared for our visit. Ideally situated in a quiet residential area within easy walking distance of the beach and town. Also very convenient for accessing Tenby and the Gower/Pembrokeshire countryside. Puffin were excellent and when we had a problem with failed shower pump they had an electrician on site at 9pm on a Saturday evening and the repair was completed without fuss while we were out on Sunday! Bravo! Very satisfied
A great holiday in Tenby
We had a wonderful time. The apartment is spacious and great for 6 people. It was spotlessly clean and had everything we needed. The surrounding area is beautiful and we were only a short walk to the beach and town. Would definitely stay again!
The cottage was perfect for Ironman…
The cottage was perfect for Ironman wales. Short walk to the restaurants etc and the beach and heart break hill. The cottage was perfect in every respect.
Great experience...as personal touch…
Great experience...as personal touch was good calling me to ensure all was good with the booking as we were very last minute. Clear directions and lovely touch leaving the fairy lights on. House clean and everything we needed.
Perfect apartment for Ironman
Great apartment in a fantastic location, perfect for Ironman
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