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publicrecords.info Reviews 

1,551
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and effective. Many people frequently highlight the excellent customer service, noting its efficiency, understanding approach, and personalized assistance. Consumers are particularly impressed with the quick response times and the smooth user experience, often finding their issues resolved rapidly through convenient chat features. However, some customers also noted issues with unexpected monthly charges or subscriptions that they inadvertently signed up for, leading to confusion and frustration when discovering these recurring fees.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the promptness and helpfulness... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Response time

People report positive experiences with response time, with many customers highlighting the quick and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fast, efficient, and... See more

User experience

Users describe positive interactions with user experience, consistently finding it quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,551)

573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent and quick resolution!

Pamela understood my issue and quickly resolved the matter. She explained why the charge happened and helped me in a very timely manner. I also did not have to wait long for someone to assist me. I thought I would have to make a call and wait on hold but this chat feature is an excellent option!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the Customer Service

I was very pleased with the information provided by this service. I typically don't like aggregated data that reveals personal information. However, this information was mine, and I needed it because I could not access it through the DMV. Additionally, the information was accurate and really made my job a lot easier than I thought it would be to find what I was looking for. I then wanted to cancel my service because I had a limited scope for its use, and it was so hassle-free. Unheard of these days! But thank you for providing a wonderful service and honoring your commitment to your policies.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I've already made a contact form I am…

I've already made a contact form I am still being charged now I'm pressing charges for fraud. when I've already canceled my subscription and still being charged. Y'all quick to take my money but not to give it BK. Already made a contact report and still charging me ridiculous do not use public records com

25 March 2026
Unprompted review
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Reply from publicrecords.info

Hello Neena,
This Trustpilot profile is for PublicRecords.info. If there is anything we can assist you with regarding an account on our platform, please reach out to our team at support@publicrecords.info at your earliest convenience. We are always here to help.

Best regards,
The PublicRecords.info Support Team

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