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publicrecords.info Reviews 

1,551
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and effective. Many people frequently highlight the excellent customer service, noting its efficiency, understanding approach, and personalized assistance. Consumers are particularly impressed with the quick response times and the smooth user experience, often finding their issues resolved rapidly through convenient chat features. However, some customers also noted issues with unexpected monthly charges or subscriptions that they inadvertently signed up for, leading to confusion and frustration when discovering these recurring fees.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the promptness and helpfulness... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Response time

People report positive experiences with response time, with many customers highlighting the quick and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fast, efficient, and... See more

User experience

Users describe positive interactions with user experience, consistently finding it quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,551)

573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Charge misunderstanding

There was a misunderstanding with charges and Sarah was awesome in explaining and very quick in accessing records to help with with the problem.

Thank you!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Rapid Response

Stephanie identified my exact issue and resolved my concern in a matter of seconds. Super satisfied with the customer support.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Elderly financial abuse and will be contacting a lawyer

Let me first off by saying my father who is 79 years old signed up for Publicrecords.info for 1 search. This entire website is a scam. My father was then sent months later 20+ letters saying “thank you for your purchase” from fraudulent charges that they decided to charge randomly. Let me explain something very clear, in the state of Texas this is against the law. I will be contacting a lawyer for advice on going against this company for elderly financial abuse as well as possible felony chargers for the amount charged. Stay far away from this site. Shame on this company for elderly financial abuse.

3 March 2026
Unprompted review
publicrecords.info logo

Reply from publicrecords.info

Hello Kate,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

A+ Service!

I was able to quickly find the information I was needing. The service is inexpensive and easy to cancel when you no longer need it. The chat assistant was quick and efficient!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I created an account my mistake and…

I created an account my mistake and needed to cancel my account. I have been charged for 2 months and have not used the account. Richard in customer service chat was very helpful and closed my account. Richard was very helpful and made this experience very easy.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Closed Account Easily

I discovered this account and am not sure how it was even made. But it was closed easily for me so I appreciate the help.

10 April 2026
Unprompted review

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