PTS Worldwide Express Reviews 

16
•
TrustScore 2 out of 5

1.8

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Company details

  1. Logistics Service

Written by the company

Since 1997, we deliver your shipments over 220 counties with; ● Best transit times ● Maximum safely ● Most competitive prices ● Up-to-date technological solutions Our flexible and technological solutions together with our expertise in e-export , international courier and cargo business help you to reach your customers all over the world. Our Values; ● International experience ● Time sensitivity ● Digital oriented and technological integrated services ● Future consciousness ● Unique service concept ● Always being accessible


Contact info

1.8

Poor

TrustScore 2 out of 5

16 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(16)

1 review in the last 12 months

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Rated 1 out of 5 stars

They will rob you with untold fees

It is the worst shipping company we have ever worked with... full of hidden costs and scams.

We have worked with them 1,5 years, approx 1000 shipments, at first we thought they were innocent mistakes but then as we dig into invoices we have noticed that we have been robbed...

all the processes are designed to charge customers more fees, we were billed BEFORE the shipments arrive at destination and we have been billed for a lot of undelivered shipments, custom taxes that belongs to recipents and hundreds of fees... They tell you when there is delay with shipment, to gain confidence, but they never tell tell you when there is an extra fee occured with the shipment, we always learn 15-20 days after the incident that has been billed to us.

We have noticed 1/3 of entire payments to this company was fees unrelated to shipping costs. Their tariff may seem ok but their processes will rob you more with fees. They also have %5 late payment fee per WEEK.

Stay away, even if they could promise you free transport, stay away, they robbed us, they will rob you too..

3 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate it zero I would

If I could rate it zero I would - they seem to be having major issue in even getting packages out 6 weeks of saying my package was ‘in process” and now the tracking number is not found. Between PTS and the SLO Jeane Co. I feel like I have been scammed.

3 March 2024
Unprompted review
Rated 1 out of 5 stars

Please tracking hasn’t updated in 03…

Hi please tracking hasn’t updated in 03 days is this normal? Last update was ‘preparing’ nothing more please help, no response on email and phone number Customer Services 0850 480 07 87 not working. Thank you!

23 June 2023
Unprompted review
Rated 1 out of 5 stars

Don't trust this company!

I do not recommend this company. They do not have a price list. I have been asking for a price list since two days and every time I send them a message, they try to get full name and address. YOU DONT NEED FULL NAME AND ADRESS FOR SENDING ME YOUR PRICE LIST. They try to collect contact details FOR FREE. I think that they collect contact details and sell them.

23 January 2023
Unprompted review
Rated 1 out of 5 stars

No reliable courier service. Avoid

I have placed an order through Ali Express, and the item has been sent from Turkey by PTS Worldwide express.
Trying to search the parcel, I am receiving the message that there was an attempt to deliver 12 days ago and no other information such as a customer service telephone number. I am stuck now waiting for a sign from the courier to receive or pick it up from somewhere. No clue

9 May 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service ordered via Modanisa…

Terrible service ordered via Modanisa nothing delivered then when I enquired they updated with a May 2021 delivery date when I placed the order in august and they saying it was delivered no proof of deli wry nothing the contact details are fake as no one answers do not use them !!!

3 September 2021
Unprompted review
Rated 1 out of 5 stars

Lost parcel

Modanisa sent a parcel with pts from 05/02/2021.
And no news/update for the tracking.
The parcel is lost.

I tried many times to contact pts via their adress mail cs @ pts.net (3 or 4 emails) and no answer.
Tried also contact them on Instagram/Facebook.

I dont recommand this compagny for delivering your packages.

unprofessional customer service

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Fast and professional

Parcel came on time. Always a great experience with PTS, most trusted courier. Thanks!
Keep it up PTS!

27 October 2020
Unprompted review
PTS Worldwide Express logo

Reply from PTS Worldwide Express

Dear Customer,

Thank you for sharing your experience with us. It's important for us to hear that.
You can contact us for all your questions and concerns by e-mail (cs@pts.net).

Have a great day!

Rated 5 out of 5 stars

They are very fast company

27 October 2020
Unprompted review
PTS Worldwide Express logo

Reply from PTS Worldwide Express

Dear Customer,

Thank you for sharing your experience with us. It's important for us to hear that.
You can contact us for all your questions and concerns by e-mail (cs@pts.net).

Have a great day!

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