The packers did a brilliant job - fast, very careful, efficient, clean, tidy, polite, friendly. They were fab! The move manager was less great - she was lovely but often didn't reply to emails, and d... See more
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Review summary
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Absolutely amazing service, 3 guys appeared, worked non stop wrapping and packing all day, cheerful, friendly, great bunch, came back the following day in 2 vans, bought 3 extra guys and by 11.30 had... See more
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We are so pleased with the service we have received from PSS so far. From our initial survey with Jo, to the brilliant communication from Helen and to all the boys - John, Alan, Graham and Michael who... See more
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We were extremely satisfied with PSS when dealing with them before our actual signing up to use them for our move to South Africa. When the team arrived at our house they worked quietly and efficient... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Reply from PSS International Removals
Good Morning Bashar,
Thank you for your review and for taking the time to send us your valuable feedback. We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
Professional, Friendly, and Reliable Service
From our first online enquiry to the quotation calls, document finalisation, and especially on moving day, everything ran smoothly and professionally. The team was friendly, organised, and a pleasure to work with. Special thanks to David and Steve for the move itself, and to Lauren and Milica in the office for their outstanding support.
10 December 2025
Reply from PSS International Removals
Good Morning John,
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that you had a wonderful experience with us!
It’s fantastic to know that you found our team friendly, organised, and a pleasure to work with. We’ll be sure to pass along your special thanks to them; they’ll be delighted to hear your kind words.
We truly appreciate your trust in us, and we’re glad we could make your move as seamless as possible. If you ever need our services again in the future, don’t hesitate to reach out!
Have a lovely day!
Kindest regards
Customer Services
Helen our move manager was super…
Helen our move manager was super helpful and made the process as stress free as possible.
Professional packers who took care of our home and items.
8 December 2025
Reply from PSS International Removals
Good Morning Angela,
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us!
Have a lovely day!
Kindest regards
Customer Services
The case of the missing items (apparently someone needed a workout?)
Our move from the UK to SA started off strong: great communication from a lovely team, and we were especially delighted that we didn’t have to pack up our house ourselves… but when our stuff arrived at our destination, a few boxes looked like they’d been packed by racoons on pre-workout. Many things were broken (mostly reimbursed), but a handful of items from our bedroom didn’t arrive at all: hardly-worn ASICS running shoes, hardly-worn men's trainers, women's Nike long-sleeved running top, nike joggers, hardly worn bomber jacket, and an almost-full bottle of Chloe perfume. Insurance refused to pay because there was no evidence of tampering of the shipment, PSS suggested the items were probably never packed… but the house was empty when their packers left. So I’m looking at the list thinking: someone out there is now very well-equipped for a 10K and night out! Would really appreciate PSS taking another look at this. Clearly someone got a head start on their fitness journey… we’d just like a fair reimbursement so we can start ours too!
9 April 2025
Unprompted review
Reply from PSS International Removals
Good Morning Jen,
Thank you for taking the time to share your feedback. We genuinely appreciate your comments, as they help us improve our service.
After reviewing your file, I can confirm that a claim was submitted for the missing Asics sneakers and bomber jacket, but the other items you mentioned such as the perfume, additional trainers, and workout clothing weren’t included in the claim. The claim was processed and settled in June by Removal Claims Services.
It’s important to note that upon completion of the collection, your consignment was loaded into our warehouse the following day. When accepting delivery at your destination, you signed the Proof of Delivery (POD), confirming receipt of all items, with no mention of any missing boxes or damage. As you may recall, there were no comments or issues raised at the time of signing.
I also want to clarify that when the claim was first submitted, my colleague did advise that items not listed on the inventory, including the additional missing items, wouldn’t be covered. However, despite this, they were included in the claim, and an initial offer was made. After we provided the POD to Removal Claims Services, the offer was withdrawn, and it was explained that further information had come to light showing all packages were signed for without any discrepancies, meaning there was no evidence of loss during transit.
We fully understand how frustrating this situation must be, and we know it’s disappointing when the outcome doesn’t match expectations. Unfortunately, as the decision to process the claim and settle it lies with Removal Claims Services, we aren’t able to influence their final determination.
We wish you all the best with your move and your future fitness journey.
Kindest regards
Customer Services
Thorough Professionals
Thorough professionals with commitment. Highly responsive and were able to detail all the queries
7 December 2025
Reply from PSS International Removals
Good afternoon Thiruchendhil,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Melanie,
Thank you for your kind words! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Very efficient and reassuring service
The account management staff were very helpful and responsive. The packing crew were efficient and polite. Very reassuring.
4 December 2025
Reply from PSS International Removals
Good Afternoon Steve,
I am so very happy that you enjoyed your experience. We appreciate you sharing your rating with us and I will be sure to let my colleagues know you were happy with their service.
Kindest regards
Customer Services
Excellent service
The service was excellent and the gentlemen were professional and efficient. They did not waste any time and were quick to complete the task. This is the 4th time we have used PSS and we are very happy with PSS.
5 December 2025
Reply from PSS International Removals
Good Afternoon,
We’re thrilled to hear that your experience with PSS was once again excellent. It’s always a pleasure to assist you, and we truly appreciate your continued trust in us. Our team works hard to ensure efficiency and professionalism, so it’s wonderful to know that we met your expectations once again. We look forward to helping you in the future and wish you all the best!
Kindest regards
Customer services
Dealing with PSS was a pleasure
Dealing with PSS was a pleasure. Everyone was pleasant, efficient and patient with us their customers. They understood moving abroad was a stressful time for us and tried to help as much as they could. I would not hesitate in recommending them to anyone who wishes to relocate abroad.
5 December 2025
Reply from PSS International Removals
Good Afternoon,
Thank you so much for your kind words! We’re thrilled to hear that your experience with PSS was a positive one. We know how stressful relocating abroad can be, and it’s wonderful to hear that our team was able to provide the support and assistance you needed. Your recommendation means a lot to us, and we’re grateful for the trust you placed in us. Best wishes for your new adventure abroad!
Kindest regards
Customer Services
Lovely movers
Lovely movers. They came on time, worked quickly. I sat in the hall as the front door was open and we live on the High Street, and one kindly said to go and sit in the warm, they would deal with everything. Had a bit of a joke with them about my boyfriends CD collection.
4 December 2025
Reply from PSS International Removals
Good Afternoon Carlotta,
Thank you so much for your lovely review! We’re thrilled to hear that your moving experience went smoothly and that our team made you feel comfortable. We’re also glad the team could share a bit of fun with you over the CD collection, it's always nice to have a light moment during a busy day!
We’ll be sure to pass along your kind words to the movers, they’ll be so happy to hear that they made your experience a positive one. If you need any further assistance in the future, don’t hesitate to get in touch!
Thanks again, and we wish you all the best in your new home!
Kindest regards
Customer Services
Staff are helpful and understanding.
4 December 2025
Reply from PSS International Removals
Good Afternoon Elnora,
Thank you for your kind review! We’re so glad to hear that you found our staff helpful and understanding. We always strive to provide excellent customer service, and it’s great to know that we met your expectations. If you need any further assistance, don’t hesitate to get in touch. We’re here to help!
Kindest regards
Customer Services
Would recommend - 100%
I made contact with a few companies in Australia, did my research and reached out to three companies, PSS were one of the three. PSS were attentive, kept in touch during my planning and evaluation of the companies, and always answered any emails in a timely manner ... and consistently answered my calls, never going to voicemail. Their attention to my needs was why I ultimately choose them ... and their competitive pricing.
The removal team in Oz were careful with my belongings, very quick and made me feel very comfortable. They not only took apart larger items but packed and wrapped everything wonderfully. Nothing was too much trouble.
The team gave me updates throughout the shipping timings ... and then the UK removal team were equally as courteous, and quick to move all my boxes ... I didn't utilize the UK team to re-build my items as I am storing my belongings so cannot comment on that element.
Would recommend the PSS team – thanks to Sarrah, Issabella and the two removal teams for all their hard work ... and everyone involved.
2 December 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon,
Thank you so much for your wonderful review and for taking the time to share your detailed experience with us! We’re delighted to hear that our team was able to meet your expectations from start to finish.
We’ll be sure to pass your kind words along to the removal teams in both Australia and the UK, they will be thrilled to hear your feedback! It’s great to know you felt comfortable and well taken care of throughout your move.
Thank you for recommending us, and we’re so happy to have been part of your relocation journey. If you ever need any further assistance in the future, please don’t hesitate to reach out.
Kindest regards
Customer Services
Best company for the job
This is the second time that we have used PSS, which I feel is all you really need to know.
Dave and his team arrived at our flat in Berkshire very much on time, and were very polite and very efficient. Which was the same experience as that which we had had some years previously. It’s good to know that some things don’t change.
2 December 2025
Reply from PSS International Removals
Good Morning Marie,
Thank you so much for your fantastic review, and for choosing PSS for your move again! It means a lot to us to know that your second experience with us was just as positive as the first. We’re thrilled that the team delivered the same excellent service that you experienced previously.
It’s always great to hear that some things, like our commitment to quality service, doesn't change. We truly appreciate your continued trust and are so glad to have been part of your move once more.
Kindest regards
Customer Services
I must say what an incredible company…
I must say what an incredible company this is, from start to finsh the communication was exceptional and the quickness in which everything was done. Took less than 2 weeks to get our stuff shipped form here to the US and they were always on hand to help.
Special mention to Rachel for making the experience flawless
12 November 2025
Unprompted review
Reply from PSS International Removals
Good Morning Struan,
Thank you so much for your fantastic review! We are thrilled to hear that your experience with us was smooth and efficient. We take great pride in offering excellent communication and a quick, reliable service, so it's wonderful to know we were able to meet your expectations from start to finish.
We truly appreciate your kind words and your recommendation. It was a pleasure to help with your move to the US, and we’re always here if you need assistance in the future.
Kindest regards
Customer Services
Very easy instructions/process to…
Very easy instructions/process to follow. I had a million questions and the team was more than happy to assist.
27 November 2025
Reply from PSS International Removals
Good Morning Alyssa,
Thank you for your review and for taking the time to send us your valuable feedback, I will be sure to let my colleagues know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
I had to work to a specific time frame…
I had to work to a specific time frame and Katie and the whole team worked tirelessly to ensure this happened
29 November 2025
Reply from PSS International Removals
Good Morning Lesley,
Your positive feedback is a huge encouragement to our team. Thank you for recognising our hard work.
Kindest regards
Customer Services
Good around service
Professional from start to finish made the whole thing easy for someone who has never sent packages abroad before highly recommend
25 November 2025
Reply from PSS International Removals
Good Morning Marc,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services
For your move to get in the groove who are you going to call PSS International
On enquiring about how to go about the removal to Australia Everybody was so very helpful friendly but professional They explained what had to be done, helping with any paperwork that needed doing I can't thank them enough On the day they were coming to wrap and collect the items They rang to let us know when they were coming and took great care making all was done professionally These guys were also wonderful I highly recommend PSS for their help friendliness and professionalism Absolutely Brilliant
28 October 2025
Unprompted review
Reply from PSS International Removals
Dear Carole,
Thank you so much for taking the time to leave such a wonderful review! We’re so happy to hear that our team was able to make your move to Australia a smooth and stress free experience. It’s fantastic to know we were able to meet your expectations at every step of the way.
It’s great to hear that our team made the process as easy as possible for you. Your recommendation means the world to us, and we’ll be sure to pass on your kind words to everyone involved in your move.
Thank you again for choosing PSS, and we wish you all the best as you settle into your new home in Australia!
Kindest regards
Customer Services
I felt so supported and looked after!
This family owned removals business was an answer to my prayers! I have been impressed with everything in my experience with PSS thus far! Amazing customer service started me off... The professional they sent to pack me up was a very hard worker who really knew his craft, and he was friendly and polite and flexible as well. I couldn't be happier so far!
25 November 2025
Reply from PSS International Removals
Good Morning Amy,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your experience with PSS has been such a positive one. We take great pride in offering top notch customer service and providing professional, hardworking movers, and it’s fantastic to know that our team exceeded your expectations.
Your kind words truly mean a lot to us. We’ll be sure to pass on your feedback to the team, and we’re looking forward to continuing to support you through the rest of your move. Thanks again for choosing PSS!
Have a lovely day!
Kindest regards
Customer Services
International delivery
Aaron and Reece did a perfect job on the delivery day. They were careful, respectful and diligent people. However I was charged for £450 for a “long-distance carry” which I was not expected. How it was calculated was not transparent to me. Invoice was sent a day before the delivery and I didn’t have too much time to challenge as I didn’t want the delivery delay. Except for this, everything was good and perfectly done. Thanks
21 November 2025
Unprompted review
Reply from PSS International Removals
Good Morning Lilac,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that our team provided excellent service and made a positive impact on your delivery experience. We appreciate your feedback. We look forward to serving you again in the future!
Have a lovely day!
kindest regards
Customer Services
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