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Review summary

Created with AI, based on recent reviews

Considering 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its stunning finish and high quality, with many noting its resistance to tarnishing even with daily wear. The customer service team is frequently described as outstanding, helpful, polite, and quick to respond, providing excellent support throughout the ordering process. However, some people were dissatisfied with the delivery service, experiencing significant delays and inconsistent communication regarding order status. A few customers also reported issues with product quality, such as items tarnishing after a few uses or arriving broken, and some mentioned unexpected import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful designs, high... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the jewelry,... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massive... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 89% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Got a chain from PRYA and omg it’s so…

Got a chain from PRYA and omg it’s so cute!! The quality’s on point and it literally shines like crazy 😍 Came super fast too and the packaging was adorable. And my favourite part was that I’ve been getting so many compliments on it.
10/10, totally obsessed!!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

First time I've ordered from PRYA and I am impressed. The pearl initial chokers are very pretty and well made. Delivery was quick and packaging very good.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Returning customer I had previously bought my daughter…

As I had previously bought my daughter a necklace and an ankle bracelet I already knew the quality was great. When I started to do my xmas shopping I decided prya would be my first stop and over the last few weeks I have purchased a pair of earrings for my granddaughter a bracelet for my daughter and a necklace for my sister-in-law and I was not disappointed the items are beautiful and of exceptional quality. I will definitely be a returning customer again

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Letter bracelets & Dbl curb anklet.

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got it & no tarnishing at all. I 💛 it! Also I’d like to say the customer service is next to none! Available to answer any questions & queries…I have recommended friends who have also had a great experience buying from Prya

29 August 2025
Unprompted review
Rated 5 out of 5 stars

WOWWWW IS ALL I CAN SAY TBH!!!

WOWWWW IS ALL I CAN SAY TBH!!!! SO SO IMPRESSED WITH THE QUALITY! The packaging was very very lovely!! ALL the updates about when the piece was being made to when it was shipped was above and beyond! I would 1000% recommend getting jewellery from here xxxx

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend PRYA for top…

I would 100% recommend PRYA for top quality jewellery!
I made an enquiry about a piece of jewellery my partner purchased and they responded quickly and efficiently.
Over the moon with my purchase! It’s my go to bracelet every time and I’m always showing it off!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

A company that cares about customer satisfaction

A company that really does care about customers and customer feedback. I had made a purchase from PRYA back in April, 5 months on I was noticing an issue with the item. I contacted PRYA and notified them of this, sent across some pictures and immediately offered to replace the item. 5 months on from the purchase date, companies I’ve dealt with before normally try their upmost to get out of either replacing or refunding items. Not PRYA. Customer service also, is second to none, extremely helpful, polite and quick response times. 10/10 would recommend PRYA to anyone. A company that really does value customers.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

This company is outstanding

This company is outstanding! I ordered a necklace for my daughter, which was absolutely stunning, amazing communication, quick turn around & really good price! Fantastic company and will be using them again.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely STUNNING jewellery and AMAZING customer service provided, always!

This bracelet is sooo pretty, received so many compliments. Beautiful piece. Another lovely addition to my PRYA collection. I would also add, their customer service is on point. I had a minor issue and they responded straight away and resolved the issue for me. The staff are so friendly and genuinely want to help. I felt so valued as a customer and thats one of the reasons I keep going back. Thanks so much!!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery pieces!!!

I have purchased a few Arabic name necklaces this year, for gifting friends and family. Honestly everything was on point from communication (order-process-delivery) and the jewellery looked brilliant. I have mine, I have worn since last year and Alhumdulillah its still in great condition. Highly recommend.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Such beautiful jewellery

Such beautiful jewellery, really lovely staff with excellent customer service and super fast shipping. Will definitely be ordering again in the future and I will definitely recommend this company to my friends and family. Thank you so much!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Initial neclace

Great quality product for a good price.. excellent craftsmanship. Was a great gift

16 September 2025
Unprompted review
Rated 5 out of 5 stars

From delicately made with love start to finish it was very…

From start to finish it was very exciting for me. I spell my name differently so to get a beautiful delicate piece of jewelry was so lovely. My necklace I requested was a delicate blingy piece. When it arrived it was more than I expected. I get ALOT of compliments and it’s so delicate I can hardly feel I’m wearing it. I absolutely love my necklace from prya. Thank you again and it was my pleasure doing business with this company. Highly recommend Very satisfied customer. 😊

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised bracelet

I ordered a personalised bracelet, the time slot was 2-4 weeks due to personalisation. It came in just under 2 weeks. And the packaging and the bracelet itself is lush! Give nothing bad to say.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I would give this company 10 stars if I…

I would give this company 10 stars if I could, gorgeous jewelry but the bracelet I got for my daughters 18th birthday with her name on it was gorgeous we both love it, also I was kept up to date through the whole process. Brilliant company ❤️

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The jewellery is beautifully crafted. The personalised is so gorgeous.
I have ordered jewellery for my granddaughter and my 4 year old great niece.
PRYA keep you informed and up to date with how the jewellery is progressing.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow ! I’ve had my eye on the double name necklace for ages !I had the link saved on my favourites for a while. When my 2nd baby was born I ordered it only a few days after !

Just fantastic! When I received it which didn’t take too long I fell in love haven’t taken it off since. The stages of arrival are great the team keep going posted of the stage of where your delivery is at from design to crafting to quality check. Honestly such a great business to purchase from will be purchasing again

7 September 2025
Unprompted review

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