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Review summary

Created with AI, based on recent reviews

Considering 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its stunning finish and high quality, with many noting its resistance to tarnishing even with daily wear. The customer service team is frequently described as outstanding, helpful, polite, and quick to respond, providing excellent support throughout the ordering process. However, some people were dissatisfied with the delivery service, experiencing significant delays and inconsistent communication regarding order status. A few customers also reported issues with product quality, such as items tarnishing after a few uses or arriving broken, and some mentioned unexpected import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful designs, high... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the jewelry,... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massive... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

The quality of necklace was excellent great value for money fast delivery and beautiful gift package so pleased

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Jewellery

Prya make beautiful jewellery anything i have bought always gets admired i will definately buy again and recommend to family and friends.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

this is the first time I have bought …

this is the first time I have bought from prya I came across some earings that I knew my daughter would just love so I ordered on line super easy and so quick to answer any messages so now I'm looking to buy from them f RT ok this super friendly company

28 November 2025
Unprompted review
Rated 1 out of 5 stars

They spam your mobile number with SMS…

They spam your mobile number with SMS even if you didn't agree to it, and they don't stop once you ask them. Overpriced cheap jewellery from China.

27 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Adam,

Thank you for your feedback. We’d like to kindly clarify that the information in your review is inaccurate. We cannot send SMS messages unless a mobile number is provided and the user has explicitly agreed to receive SMS and marketing communications.

Additionally, we have not sent a large volume of SMS messages, and we are very interested in investigating this matter further.

Please kindly respond to our Trustpilot information request with your contact details so that we can reach out to you directly and resolve this issue.

We take all customer concerns seriously and look forward to addressing this with you.

Kind regards,
PRYA

Rated 1 out of 5 stars

Don’t bother

Don’t bother. Said 7-10 working days for delivery at checkout which is fair enough for a personalised item. Once paid got an email to say can take 2-4 weeks. Arrived just after 3 weeks and looks so cheap I assume the delay was that it was made in China. I was too embarrassed to gift it to the recipient.

25 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Natalie,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 3 out of 5 stars

Poor gift wrap

Actual Jewellery is nice and I feel is value for money but, when I pay for gift wrapping, just shoving the gift bag in a tiny packet thats slapped PRYA on the front of it isn’t great for when its a gift for someone, so im quite dissatisfied with that tbh especially when im paying for a gift wrapping service.

*update, still no one contacted me back*

12 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Callum,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you love the jewellery, but we’re so sorry to hear you were disappointed with the gift packaging.

We’ve reviewed your order and can confirm that you purchased one of our PRYA branded gift bags. We don’t currently offer a gift wrapping service, and the product description explains that the gift bag arrives flat packed so it can be assembled and used once received. What you received is exactly what is advertised, but we appreciate that this may not have matched the expectation you had at the time of ordering.

A member of our customer service team will reach out to you directly, as we would really value more feedback on your concerns. If something hasn’t met your expectations, we’d love the opportunity to resolve this for you.

Thank you again for your review.

Kind regards,
PRYA

Rated 5 out of 5 stars

HappyWhat can I say about PRYA ,well I…

What can I say about PRYA ,well I discovered you through my granddaughters aged 14 and 16 I asked what would you like from me for Christmas **** straight away chain from PRYA and so I found you my husband has now bought me 4 items for Christmas present,couldn’t be happier I love your presentation and beautiful jewellery,thank you. Val x

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Really nice jewellery

Really nice jewellery. I can't afford to buy real gold. Prya jewellery is a great alternative. So far, the pieces I have purchased are not tarnishing as they promised. I particularly love the little bags each piece comes in. These will help prevent the jewellery from tarnishing when not being worn, I guess. I will be ordering more pieces for my collection and would recommend Prya Jewellery 🥰

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Time frame is quite something

Time frame is quite something. Ordered over 2 weeks ago and have not yet received a notification to say it’s at its final stages of the process. So it’s clear it’s still nowhere near ready for dispatch.

I’ve order from this company before in the Black Friday sale (so the busiest time of year for any company) and received that order within 2 weeks. So the generic, we’re busier than normal email that you get when you ask where your order is, is highly frustrating.
If you want your item for an occasion, I’d look at an alternate company with a much shorter time frame for delivery!

9 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Absolutely incredible and Amazing!

Absolutely incredible and Amazing!! Super fast delivery considering it was a special named necklace with 5 of my dogs names on it. I’m so happy with it I cried when I opened the special box in came in. The team were professional and kept me updated on the progress and time frame throughout .plus Delivery was super fast. I highly recommend this company. All I want to say is thank you for creating one of my dreams . Have a blessed year . I’ll be definitely ordering again for presents too . Thank you all

7 November 2025
Unprompted review
Rated 2 out of 5 stars

Zodiac signs pendants

I ordered three chains with zodiac sign pendants. They said they were waterproof. The chain might be, but the pendants are plastic! I don't recommend it. Also, the chain and pendant are very different in color.

5 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Olya,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Personalised necklace

I ordered a personalised Arabic necklace for my niece for her birthday. She absolutely loved it, it’s great quality & worth buying & came with a little pouch as well as gift box. I would recommend their jewellery to anyone wanting to buy.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Love love love!

Love love love!!

I have now bought serval peices from them for both myself and friend last and family. To this day they are still perfect!

Their customer service is outstanding! Quick responses and they go the extra mile.

31 October 2025
Unprompted review

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