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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be average, with some appreciating the fair pricing and the overall performance and stability of the proxies for tasks like market research or basic automation. Reviewers often highlighted the responsiveness and helpfulness of the customer support, with some specific agents being praised for their technical assistance and problem-solving skills. However, some people were dissatisfied with the website, describing the dashboard as buggy and noting delays in bandwidth usage graphs. A significant number of customers also reported negative experiences with refunds, stating that the company has a strict no-refund policy even when services were not working or were unusable. Additionally, some reviewers found the customer support unhelpful, slow to respond, or even rude, especially when dealing with issues like non-functional proxies or requests for replacements.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express extreme disappointment, citing issues... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported negative encounters,... See more

Website

People report negative experiences with the website. Many consumers express disappointment with misleading... See more

Refund

Consumers express significant dissatisfaction regarding refunds. Many reviewers report that the company... See more

Price

Reviewers mention ambiguous feedback about price. Many customers find the pricing fair, affordable, and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The web dashboard can be quite buggy. Sometimes it fails to generate the proxy list export on the first click, and I have to refresh the page a few times. Once the proxies are actually loaded into my... See more

Rated 3 out of 5 stars

The datacenter IPs get flagged pretty fast on major websites like Google or Amazon. You definitely need to buy their residential proxies if you want to bypass strict anti-bot systems. Average service... See more

Rated 4 out of 5 stars

Use their service from last 6 month. Use their residential and mobile services. Use it for tiktok and its working properly.

Rated 4 out of 5 stars

I’m impressed with Proxy-Cheap.com’s performance and support. Whether for market research or other online tasks, the proxies work seamlessly. Their customer service is responsive and helpful, making... See more


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service
  3. VPN Service

Written by the company

At Proxy-Cheap.com we offer enterprise-level proxies for novices and professionals. We provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from data scraping to market research and other industries.


Contact info

3.4

Average

TrustScore 3.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Misleading "Residential" IP (actually Mixed ISP) and terrible support.

I prepaid for a 6-month Dedicated Static Residential IP (#1704245), but it has been a major disappointment. Multiple security databases (IPHub, Scamalytics) identify this IP as "Mixed ISP (hosting & residential)" rather than a pure residential line. This misrepresentation causes constant blocks on essential platforms like Google Gemini.

When I provided technical evidence of this quality failure, agent Boji ignored the facts and blamed "user leakage" without any investigation, then prematurely ended the chat. I have prepaid for months of service that I cannot use due to their inherently flawed IP pool. Stay away if you need real residential quality and reliable support.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

I pUnreliable proxies and gaslighting support. Avoid this service.urchased a Static Residential Proxy…

I purchased a Static Residential Proxy (Thailand). It worked fine for the first 4 hours, and then the connection completely dropped (constant timeouts, SOCKS5 errors, inability to load even a simple Speedtest).

I contacted support (agent "Anton"), and the experience was shocking:

Technical Incompetence: The agent tried to convince me that the sudden drop in speed was due to "my distance from the server." I am a network administrator; I know how routing works. If "distance" was the problem, it wouldn't have worked perfectly for the first few hours. The proxy node obviously died or was oversold, but they refused to admit it.

Refusal to Fix: I simply asked to replace the non-working proxy with a working one. The agent refused.

Refusal to Refund: The agent claimed the "system does not allow refunds," even though the service was clearly not being provided.

Rude Behavior: Instead of solving the problem, the agent accused me of being insulting (when I was just demanding a working service) and simply closed the chat.

Verdict: They sell unstable proxies and leave you with no money and no working product once issues arise. A complete scam. Save your time and money.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Truly Delivers

It’s not easy to stand out in this market, as there’s a lot of competition and it’s challenging to keep all services up to date in terms of security and reliability. Even so, after testing many providers, this one has been the best for me. I had an issue with a recent order, and their support was instant and genuinely helpful.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not spend money on this

Horrible proxy, constant random downtime. You as a customer should expect downtime - this is the mindset of the support staff. When you report the problem, they will just send you a screenshot of a time when the connection was not failing, and tell you that the problem is resolved.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake proxy

I've tried a couple of services with this proxy, but both are easily blocked, so it's a scam. Support is unresponsive, and they don't offer refunds. Stay away! You won't get your money back.

31 October 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Service for Professional Needs

I’m impressed with Proxy-Cheap.com’s performance and support. Whether for market research or other online tasks, the proxies work seamlessly. Their customer service is responsive and helpful, making the experience smooth and worry-free.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

They have totally useless service i…

They have totally useless service i tried connecting them using the live chat but after the 30 mn delays my chats was ended for no reason and they asked me to wait again 30 mns and this happened again and again and again. I tried almost 7 to 8 times but they didn't allow me connect with anyone and just wasted my 2 days and lots of hrs waiting. I do not recommend buying anything from these people. They're looking like scammers and have no clue how to do business or how to keep customers happy. Totally waste of time and money.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought them a static residential proxy, but they gave me a data centre proxy instead of a static residential proxy after the replacement

Proxy ID #1514107..
They first provided a very good static residential proxy that had a fraud score of 0 and a VPN proxy detect of 0, meaning it was a real proxy. However, within 3 days of using the proxy, it suddenly stopped working, and they suggested that I get another ISP proxy. Then, all the proxies they changed were data center proxies. I didn't get a single Static Residential proxy after that.)

Proxy ID #1522930..
The proxy I am currently using is proxy type VPN, fraud score 99. This means that for the price of a static residential proxy, you get the VPN proxy with the highest fraud score.

Proxy ID #1519662, Proxy ID #1520317, Proxy ID #1522930. I got total of 3 replacements were received by the proxy, all of which were from the data center.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Proxy blocking

I bought myself an IPS proxy on this site. I launched the site I was interested in, but Cloudflare's check immediately blocked the entrance. I wrote to support - asked for a replacement or refund. Their answer is that they are not responsible for this, be prepared that your proxy may be blocked. I do not advise anyone to buy here.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Their proxies do not work at all

Their proxies do not work at all. The customer support does not respond. I will never ever recommend this to anyone. No setup guide. Everything stopped working on my PC when I wanted to use their proxy.

6 August 2025
Unprompted review

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