Prowsephillips Reviews 69

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach, making them feel supported throughout their journey. The service provided is frequently described as outstanding, with many people appreciating the clear explanations and efficient handling of their cases. Reviewers are particularly impressed with the quick response times and the constant communication received. However, some customers also noted occasional difficulties with communication, mentioning that it could sometimes be hard to get in touch. A few other people also felt that the company's record-keeping was poor and that they were confused by legal jargon.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and clear... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the professionalism, responsiveness,... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers report difficulty reaching the company,... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service Everyone right from the beginning have been brilliant from initially explaining what services they will provide for me. Constant updates and very easy and friendly when I hav... See more

Rated 5 out of 5 stars

I honestly can’t thank Prowse Phillips enough for everything they’ve done to help me. I was in such a difficult situation with my debts during pregnancy and maternity leave, and I didn’t know wher... See more

Rated 5 out of 5 stars

Since I started with Prowse Phillips I felt like a weight was lifted off my shoulders. They are very professional and explained the situation to me in easy down to earth terms. As it has progressed I... See more

Rated 5 out of 5 stars

Finding Prowse Phillips was the best thing that could have happened to me while I was struggling and drowning in debt. They have kept up constant communication, and while my credit score has taken... See more


Company details

  1. Law Firm

Written by the company

We are a civil litigation law firm specialising in the following areas:- - Housing Disrepair - Credit Resolve - Financial Mis Selling - Personal Injury


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I had a chat with the owner of the…


I had a chat with the owner of the business to sort my debt out as I was promised to be written off still waiting for my call no response it feel they took my 7000£ and ran no calls nothing making me feel depressed and sad. Worse company ever will be paying them a visit soon.

Update now after paying £7000 I still have a creditor contacting me and telling me they don’t have a clue about unenforceable this company is a joke your paying them to go in more loss in money and more debt selling you a dream I’ve had a very bad experience with the company which has took me through so much pain and depression

19 March 2026
Unprompted review
Prowsephillips logo

Reply from Prowsephillips

Mr Laher, we have responded to your previous reviews and advised you over the phone that we ceased acting for you due you your threatening and abusive behavior towards our staff. Also I remind you that 99% of your debt you came to us with has been deemed unenforceable. Your continued false reviews and contact we consider to be harassment, we will be in touch over this formally.

Rated 5 out of 5 stars

So far so good

So far so good. Prowsephillips act quickly and keep me informed It does alarm me the debt is growing. But I have been firmly told not to pay anything. It is a good feeling to have a fully professional body taking the strain. It helps to take the stress out of the situation
They are definitely worth a look if you are in trouble financially

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Always keeping me updated. Very reassuring. Abby has been fantastic and I would recommend to friends and family.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

The fact you claimed to be citizens…

The fact you claimed to be citizens advice instantly set alarm bells ringing

8 January 2026
Unprompted review
Prowsephillips logo

Reply from Prowsephillips

Thank you for your comments, I can assure you that a representative of Prowse Phillips would not claim to be Citizens Advice, all of our calls are recorded so this can be proven. I am however extremely concerned and would be grateful if you could call on 0151 515 6880 to discuss further, please ask for Mark Prowse.

Rated 5 out of 5 stars

Abby is brilliant

Abby is brilliant - In constant communication and answers all my questions. Its a massive weight off my shoulders. Would thoroughly recommend

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this company stole £7,000 off…

Don’t use this company stole £7,000 off a client and now not replying back on email and been blocked leading to the client to be depressed and lonely horrible company will be protesting and taking it further to sort this matter out if not rectified.

16 December 2025
Unprompted review
Prowsephillips logo

Reply from Prowsephillips

We have previously addressed your repeated publication of negative and inaccurate statements across multiple social media platforms. The allegations contained in this review are false. Your claim has been terminated due to documented threats of violence directed towards our employees. You have been formally advised that any continuation of such conduct will be referred to law enforcement authorities.

You have been supplied with our formal complaints procedure on several occasions and advised to adhere to it. To date, you have failed to engage with this process and have instead elected to publish false statements on public platforms, rather than pursue a constructive and appropriate resolution.

We have clearly communicated that we do not consent to further engagement in unproductive or defamatory exchanges on public forums. Despite this, you have continued to post harassing content. Accordingly, these reviews have been reported as harassment and are being addressed through the appropriate channels.

Rated 1 out of 5 stars

Left is a terrible position- hard to…

Left is a terrible position- hard to get hold of and confuse you with legal rubbish

1 January 2025
Unprompted review
Prowsephillips logo

Reply from Prowsephillips

We’re sorry to hear that you’re disappointed with our service. We have made several attempts to contact you by phone and email since this review was posted but unfortunately we have not received a response. Although this is not our preferred method of communication we will briefly respond here for your convenience.

To be clear, all of the debs you initially presented to us have been deemed unenforceable. We would also like to point out that all of our clients are informed at the outset of the process that their credit file may be temporarily affected while our work is being carried out.

We would of course like the opportunity to discuss your case in greater detail with you directly and urge you to contact our office at your earliest convenience.

Rated 5 out of 5 stars

Finding Prowse Phillips was the best…

Finding Prowse Phillips was the best thing that could have happened to me while I was struggling and drowning in debt.
They have kept up constant communication, and while my credit score has taken a beating, the breathing room and end of the constant calls/emails/letters has been a godsend!
I can't thank Abby and the team enough!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star professional company

My experience with Prowsephillips was 5 star from start to finish. Everything was explained to me in easy terms both professionally and friendly. I would highly recommend this firm without any hesitation. It was a stress free experience for me.

24 November 2025
Unprompted review
Rated 3 out of 5 stars

Approach with caution

Very quick at getting things moving and always available if you have any queries

Unfortunately after paying their fee I am now left in a worse position than when I started as they could not do anything to help with the debts and I’ve gone nearly a year without paying anything off them…

Be careful.

17 November 2025
Unprompted review
Prowsephillips logo

Reply from Prowsephillips

Hi, thanks for your review. Please can you contact us on 0151 515 6880 so we can look into your case.

Rated 5 out of 5 stars

Absolutely amazing support from Prowse Phillips

I honestly can’t thank Prowse Phillips enough for everything they’ve done to help me. I was in such a difficult situation with my debts during pregnancy and maternity leave, and I didn’t know where to turn. From the very start, Abby, Shauna and Leon have been absolutely incredible - so understanding, kind and genuinely caring. They were always quick to respond, explained everything clearly, and made me feel supported every step of the way.

Thanks to their help, I’ve been able to get back on track and finally enjoy motherhood without the constant stress and worry I was feeling a year ago. I’m so grateful to them for lifting that huge weight off my shoulders.

I couldn’t recommend Prowse Phillips highly enough - they’ve truly changed my life for the better and I’ll be forever grateful

13 November 2025
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Prowse Phillips and can confidently give them a 5-star rating. From the initial consultation to the final outcome, the entire process was easy to deal with and completely stress-free.

The team provided me with great advice and information throughout. I truly appreciated their clear and professional guidance, which helped me understand the legal process of challenging my debt enforceability. They were always responsive and took the time to explain every step in plain language.

In terms of cost, I felt their service offered genuine value for money. The successful outcome they achieved for me significantly outweighed the fees paid. It's rare to find a service of this calibre that is both highly effective and so easy to work with.

If you are looking for professional, clear, and high-value debt resolution assistance, I highly recommend Prowse Phillips.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

Alexandra has been intrusmental in…

Alexandra has been intrusmental in helping me with previous debts in that they are unenforceable. The only downside is sometimes communication can be difficult but that is understandable as she has numerous clients.

Very happy with the service so far from Prowse Phillips

13 November 2025
Unprompted review

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