Proton Mail Reviews 

PROTONMAIL HAS ISSUES. it was nice I was all happy to find out about an easy and free website that gives a free email, cool right? BUT about 5 days ago it just said "Account scheduled for deletion, if you did not request it, please contact customer service" WTF?!?!?!?!? I NEVER REQUESTED THIS AND I KNOW WITH 100% OF MY HEART AND SOUL THAT NOBODY CAME IN TO HACK MY ACCOUNT BUT THE THING IS IS THAT MY ACCOUNT HAS REALLY IMPORTANT STUFF ON IT THAT IF I LOSE THIS EMAIL I LOSE IT ALL. So naturally I go to support, i tell them about this issue and I've given them more than 5 tickets to help me and A LIL OVER 10 BUSINESS DAYS HAS GONE BY AND STILL NOTHING. I'VE GOTTEN 3 RESPONSES 2 OF THEM WERE COPY PASTE AND THE OTHER ONE WAS JUST TALKING ABOUT LUMO. I WANT MY ACCOUNT AND ANSWERS IMMEDIATELY.

simply garbage, I cant log in with my account, it says it does not exist and when I try to register with the exact same account it says, its already taken so it clearly exists, now i cant log in , cant recover. avoid this shit platform

I don't know why Proton gets such bad reviews.

Their support is top notch, all but the VPN is GREAT! Mail, drive, and the calendar are 10 Stars!

The VPN is very "SLOW" on a 500mb bandwidth! Loading up any links takes 1-2min to load. Turn VPN off and all my bandwidth is back!

But for ALL the other apps is Great.
Their support is top notch in my case anyway!

I'd give them 10 stars!! Not 5!

I’ve been a Proton customer since 2022, and in the beginning I was a huge fan. They felt genuinely different from every other tech company. Privacy came first, they valued loyal customers, and it felt like they were building something for the long term rather than chasing short-term profits.

Unfortunately, that no longer seems to be the case.

Like so many other subscription services, Proton now appears to focus on attracting new customers with heavily discounted introductory offers, only to charge existing customers almost double when it comes time to renew. It’s disappointing because loyalty seems to count for very little.

When I raised my concerns with customer support, I was met with generic, robotic responses that simply pointed to the terms and conditions rather than making any effort to help. The experience felt impersonal and left me feeling like just another account number.

Proton still makes excellent products, and I still believe in their mission. But the way they now treat long-term customers feels no different from the big tech companies they once stood apart from. I genuinely hoped they would be different.

Very slow development. Quality of services absolutely not ready for market yet. Unfortunately we are still dependent on Google, Microsoft or other providers.

I tried to send a email to proton support and I got invalid recipient! It had the correct support proton email in the send to area. Problem #1. My emails are unreadable the message when I open it only letters and numbers. I tried to download the suite and I couldn’t because I forgot my apple password. I never got a box to confirm or ok this subscription. I would never paid $191 dollars but I did not get a box to confirm. Refund my money and fix my email and then I’m done with proton. I won’t use the suite

1. First of all it's expensive.
2. There is a nag pop-up screen with thier plans everytime I go in settings. Why? I already have a plan..
3. I can easily create an extra email alias (from the included 15 in my plan) but good luck in deleting one.
4. No refund for me they said.
5. Plenty of times, I am not recieving some automated emails - those with login codes from other services - such as bitwarden for example.
I still have one year of premium but I will migrate in a few days, that's how tired I am of their "fancy" service.
I even used them for my bussiness, always a pro costumer. Not anymore.

Goodbye Proton. You will not be missed.

my emails keep DISSAPEARING!!! and they never reply something usefull! I am terribly disapointed!!! Its impossible to get ahold of them no chat, only emails you have to wait days for a response...

I really want to rate Proton higher but I simply can't. I've been a free user for many years, but with big tech's move to Ai scraping of personal data, I'm moving off Meta, Google, Microsoft etc. So I bought a paid plan for Proton for better privacy.

Email is pretty solid, but everything else feels like it's in beta; Drive is buggy and I'm consistently left with corrupted, unopenable files - I can't trust it to be my cloud backup, which kinda defeats the purpose. Moreover, the 15gb of combined storage across all apps on a paid plan is measly, I get 30 gb for free with Mega. The document editing apps are absolutely terrible - unusable - too many bugs to even begin listing.

Proton Meet only syncs one of your email/calendar accounts, so if you're hosting your business and personal emails with Proton you can only choose one to sync with the meet app. But that's a moot point because the meet app is buggy as well; wouldn't connect audio with Bluetooth and without headphones connected the loudspeaker was at minimal and unusable volume - I had to switch back to zoom.

Proton, instead of trying to release half a dozen beta apps, try and perfect one or two first. Or make your beta apps completely free, so your subscribers aren't paying to test your products for you.

Worst of all, the customer service is poor. One takes the time to report a bug, explaining in simple, comprehensive steps what happened. Only to receive the predictable response: we couldn't recreate the issue, can you explain the exact steps that you made? Like, I literally just did that!

Unfortunately, I cannot recommend Proton as a serious solution, they are using the philosophy of "build the plane while flying", and the result is risk to stored data and constantly frustrated clients. The ratings in trustpilot tells the accurate story.

I've had a free account for a while just to try things out and I decided to get email plus and connect a custom domain that seems to work now after some DNS trial and error towards WIX.

If all goes well after my one month test is over I might get a full year for my company email as it's about half the price Google Workspace would be. I don't need a lot of the features the competitors might offer, just the ability to email with a custom domain.

Proton blocks email accounts without reason and you loose your data completely. Avoid this provider. Even Gmail or Hotmail is more secure.

I paid for Proton Duo, which is a lot of money for me, and I originally liked the platform, especially the privacy focus and clean design. However, my experience became very frustrating when I tried to forward or export a full conversation and found that the platform does not properly support this in the way I needed.

I contacted support, but the process was not helpful for me. I also requested a refund after limited usage, but the refund was refused and I was repeatedly asked for more proof. This took too much time and became overwhelming.

I have since cancelled my renewal and moved my account back to the free plan. I may close or stop using the platform fully. Proton has good features, but the customer support experience, refund handling, and limitation with forwarding/exporting full conversations were disappointing, especially after paying for Proton Duo.
I hope Proton improves full conversation export/forwarding options and makes refund/support communication clearer and easier for customers.

Just be aware that this company deletes all email when they deem your account inactive. I can even still Log in with my hotmail account the dates from the stone ages. I must have not read the rules but honestly would never have thought this to be a rule. My correspondence is my correspondence, I thought. No warning on my second email about this.

As a free user of Protonmail, I am fully satisfied with the quality of message encryption, storage capacity, quality of the technical support and intuitive, easy-to-operate user interface. I have been using ProtonMail for 6 years, and I am fully satisfied with this service. Have a nice summer.

Even with the assistance of AI it is impossible to find the way to cancel your package.... So I had only one option: block them on my Revolut...

not useful for daily use. some websites/logins, never sent me the first accept-mail with the code to verify.
i looked it up and it seems that protonmail is on some sort of blacklist of certain email providers that company uses.
idk who this would be for

Cancelled but these thieves still took a payment from my account. Just another bunch of VPN scammers and criminals. Don't fall for their 'we're different and genuine spiel'. AVOID!

I can weirdly enough only make a judgement on Proton mail. But the company have paying plans for cloud drive, mail, AI LLM and more. It seems like ever basic plan cost 10 Euro at month. If you want all of their plans you would pay like 100 Euro a months for programs that are inferior to the like of Google or Microsoft. Yes you get a promise of them respecting GDPR. But they are ten times more expensive that everyone else. I would like if they had a total package including all of their products at a price a normal human can pay

Was a premium user for a couple of years. Then I spotted a transaction of £1 by proton from my PayPal account which I did not authorise so I queried it with PayPal. At that Proton froze my account. It took an awful lot of effort to get it back. I decided to use another email provider and simply revert to a free Proton account. Mysteriously, I am now locked out of my free Proton account! Avoid proton it will just frustrate you

I had ProtonMail accounts since 2019. Without any warning, they permanently suspended all of them. When I asked for clarification, support replied:

“Be advised that your account has been disabled as a result of a direct connection to an account that was taken down due to violations of our terms and conditions while being used in a malicious manner… We consider that allowing access to your account will cause further damage to our service, therefore we will keep the account suspended.”

They never gave any specific evidence or details. When I asked for the actual reason, they ignored me.

The irony is painful: ProtonMail markets itself as a privacy-first service, yet they were able to “link” and ban all my accounts based on vague “connections.”

Be extremely careful paying for their service. You can lose everything overnight with almost no recourse.

I switched to Tuta and couldn’t be happier.

EDIT 06/29:

Proton, you don't need my ticket number. Respond to all your unanswered queries and eventually you'll respond to mine.