Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great supply agency

The Prospero Teaching team in Leeds found me a secondary Science Teaching position for the 23/24 academic year at the end of the 22/23 year. They introduced me to the head of department at a local secondary school and we agreed for me to work on a long-term temporary basis providing me a bit of flexibility to eventually move further down South and quickly start a new role. They paid me to scale and were always contactable throughout my placement.

5 September 2023
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

Newcastle

I have had really good experiences working with the company. I got given long term employment for my first job which was ideal for me. The team always communicated with me to make sure I was okay and comfortable with the school I was in. Thank you for the opportunity to work for the company

5 September 2024
Unprompted review
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Reply from Prospero Teaching

Your feedback is appreciated by the Newcastle team! We look forward to continuing to work with you.

Rated 4 out of 5 stars

Super Agency

Prospero Teaching has been really supportive throughout my time working with them. They have gone the extra mile to make sure I was happy on the job and in ensuring that I was both physically and mentally prepared for the task assigned.

I would recommend Prospero to anyone who needs a job that is rewarding.

EL

3 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Erlinea!

Rated 5 out of 5 stars

Newcastle Team

The Newcastle team have been supporting me for nearly a year now.
They are a very caring & understanding agency. Have always found work for me. Offer you lots of options to suit your situation.

23 October 2023
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

I work for Prospero.

I work for Prospero.
I have had a good experience .
They are supportive

4 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback!

Rated 4 out of 5 stars

Fantastic service. Very approachable and professional.

Fantastic service by the supply agent who is always on the other end of a phone to answer questions and help with any queries. He was extremely proactive in finding me work which was relevant to my experience.

Slightly frustrating experience with the compliance team although not their fault they were only doing their job. Many repetitive emails sent when working full time therefore difficult to respond especially when being asked to redo dbs and training which id spent hours doing. Again, not their fault but I would question the compliance lead/ manager on why these things needed to be redone when I have never before been asked to submit anything if used my surname without the double barrelled part. Especially when I had birth certificates, Deedpolls and marriage certificates to prove all names.

All in all a great service. I have not submitted my first timesheet yet therefore can not comment ok that side of the business.

4 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the thoughtful feedback, Victoria!

Rated 5 out of 5 stars

Great experience working with Holly W

Working with Holly W from the Leeds office was great. It was my first time working with an agency and Holly was always quick to reply to message and answer queries. I felt really looked after and the school I was placed in was fantastic.
I will continue to work with Prospero in my third year at uni.

14 June 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

The Leeds team have been incredible!

The Leeds team have been incredible! They listened carefully and always supported me in my employment needs. I felt happy in the schools I went to and when I wanted a change they provided me with an amazing role for a local authority, working on EHCPs. They also provided some tutoring work which was also really enjoyable. I really can’t thank them enough and would definitely recommend Prospero. I am in a permanent role now but would happily work with Prospero again in the future.

17 June 2024
Unprompted review
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Reply from Prospero Teaching

Your feedback is appreciated by the Leeds team! We look forward to continuing to work with you.

Rated 4 out of 5 stars

I find them caring and responsive

I find them caring and responsive. My agent paid attention to how I was finding the schools I was working for so they could know if I wanted to keep on working there or possible moving somewhere else.

30 June 2024
Unprompted review
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Reply from Prospero Teaching

Hi Maria. Thank you for the feedback!

Rated 5 out of 5 stars

The communication from the team was…

The communication from the team was fantastic. They provided support every step of the way and made everything that needed to be done so easy. The team is very friendly and are so willing to go above and beyond to help you.

25 July 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Tanya!

Rated 5 out of 5 stars

Tutoring with Flexibility and Good Pay

I've been registered as a Tutor with Prospero for over a year now and working the flexible hours I need to fit around multiple family commitments. There is always more work 'out there' for me if I need it and I'm kept up-to-date with potential offers most weeks. The Office Staff communicate with me in a timely manner and solve any problems quickly. Pay is on time (and at good rates) and the 'Reporting Portal' easy to understand and complete on a daily basis without being labourious and irritating. I highly recommend this agency to anyone qualified and needing work.

27 August 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the review, Peter! The team will be thrilled.

Rated 4 out of 5 stars

Recommend

I was able to get jobs everyday and got to frequent a handful of schools. The input I provided to my consultant at the Bristol Primary Team was able to help them pick schools that were right for me and listened when I gave feedback about a school.

I have since been offered (and accepted) a position at a school that I supplied at often with the help of the Bristol Primary Team.

10 June 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback! Best of wishes in your new role.

Rated 5 out of 5 stars

Excellent company

The best Teaching Agency to work for. Ben is very helpful, the onboarding process is efficient. Communication is excellent and you are valued for the work you do.

22 August 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Grace!

Rated 5 out of 5 stars

I have had an outstanding experience…

I have had an outstanding experience with prospero. Laura in particular has always been supportive, always available to answer my questions, and always provided me clear guidance throughout the process.
I always felt valued, and prospero added their personal approach to find me a role that was a perfect fit. I was very lucky to have found prospero.

22 August 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback! The team will be thrilled. We are glad you are enjoying your new role!

Rated 5 out of 5 stars

Natalia: The major positive and energetic vibe at Prospero Teaching.

The support from the staff is massive, very reliable and they are quick to respond to emails and calls. Especially Natalia Hall, she is very reliable, responsive, respectful, supportive, and encouraging. She gives service expression, goes extra miles as one who is at everyone's service.

I have heard other colleagues who work with Prospero Teaching that I have met at the library and a Prospero Training say positive things about Natalia Hall, they have probably mentioned her ahead of me. She seems to be everybody's favourite, she is one of the motivations to continue with Prospero. Her quick response to emails, SMS, and calls is awesome. It amazes me on how she doesn't forget details and long time conversation. She is brilliant! She keeps to her words, professional and intelligent. Her team spirit is seen in how she relates with her colleagues to make sure assistance are offered to whoever needs it. Great!

Thank you Nat for contributing to Prospero Teaching's greatness.

20 August 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to feedback on your experience with Prospero Teaching! We are very appreciative of the teams efforts and know they will be thrilled with your review!

Rated 5 out of 5 stars

Very highly recommend

Shortly after sending my documents over I got a job in a school, everyone was really helpful and supportive checking in how I was getting on. I’ve since been offered a permanent job at the school so couldn’t have asked for a better pathway back into working in schools. Recommend Prospero highly

21 August 2024
Unprompted review
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Reply from Prospero Teaching

So happy Prospero could assist you with finding a new role! Wishing you all the best in your new role

Rated 5 out of 5 stars

I have worked with Chanai in particular…

I have worked with Chanai in particular and she has been nothing but spectacular and supportive with all my requests. I would love to recommend Prospero Teaching to anyone who would love to become a teacher.

1 April 2024
Unprompted review
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Reply from Prospero Teaching

Hi Bukola. Thank you for reviewing your experience with Prospero Teaching Southampton!

Rated 5 out of 5 stars

Grow with Prospero...

I have worked with many agencies in the past, but by far Prospero has been the best agency I've worked for. Kyrah is amazing to work under, the treatment and support I have received from her this last year has been tremendous. She has always been understanding with cancelling shifts or working around students, she has always been prompt with her emails and call backs when ever I have needed her support with anything.

Kyrah Is very hard working the whole team at prospero are very hard working and deliver what they say.

I have recommended the agency to alot of my friends who have actually joined up and family too. The positive feedback from me gave them the motivation to register with Prospero.

After a long time I have found happiness in a work place and comfort and amazing support from the team, I will continue to support the agency and bring more clients in.

21 August 2024
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to review your experience with Prospero and thrilled that you have been referring us to friends and family! We look forward to continuing to work with you.

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