Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sophie and Ellie were efficient and…

Sophie and Ellie were efficient and really lovely people to work with.
I was kept informed every step of the way without the need to chase them for an update.
Would highly recommend

30 July 2025
Unprompted review
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Reply from Propp

So happy yo har that Sophie and Ellie looked after you so well - thank you for the reccomendation!

Rated 5 out of 5 stars

Matt and Megan have been fantastic from…

Matt and Megan have been fantastic from the first day I called Propp enquiring for a bridging loan. The communication has been great and it has made what could have been a difficult process very smooth and clear. I would definitely recommend them and it has been a pleasure so far

29 July 2025
Unprompted review
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Reply from Propp

Thank you for the great feedback! We're so pleased that Matt & Megan made the process smooth for you 😊

Rated 5 out of 5 stars

Thank you Propp Team - Louis & Jordan

Thank you so much to Louis, Jordan and rest of the team from Propp who helped us pursue with our house purchase. We really couldn't of done it without there help & expertise especially as it was not as straight forward as we would have liked. ALl of them went the extra mile and were extremely proactive. Highly recommend to anyone that is self-employed as they really did help to find the best suited mortgage for us!

21 July 2025
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Reply from Propp

Thank you for taking the time to leave some lovely feedback! Great to hear that we could support you - enjoy your new home 😊

Rated 5 out of 5 stars

Jordan and her top team

My partner and I are new to this kind of loan arrangement, but Jordan and her team soon put our minds at rest. After a false start due to our stupidity, Jordan and her team soon turned it around and guided us through quite a complicated arrangement, keeping us informed regularly. If someone was absent or on holiday someone else would take up the reins and help move it forward. We are very happy all round.

14 July 2025
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Reply from Propp

Thanks for the lovely review - so nice to hear that Jordan and the team were able to support you 😊

Rated 5 out of 5 stars

PROPP is a fantastic broker with…

PROPP is a fantastic broker with amazing staff. They are very knowledgeable, helpful, patient and hardworking. They will keep you informed, give honest advice and always achieve successful outcomes.
Great shout to Caroline.

17 July 2025
Unprompted review
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Reply from Propp

Thank you for the fantastic feedback! We'll be sure to pass on the shoutout to Caroline 😊

Rated 5 out of 5 stars

Honest, straightforward, thorough

They went through all the options for my bridging loan very thoroughly - including considering the possibility of using credit cards or unsecured loans instead. Things afterwards played out as I expected

11 July 2025
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Reply from Propp

Thanks for the review! We're glad that we were able to walk you through all your options clearly and help set the right expectations 😊

Rated 5 out of 5 stars

Problem case then use Propp

We had problem trying to release capitol from an unencumbered property. We went through countless brokers & intermediaries who charged us fees & then failed to complete on the application. Propp sorted this situation out & we are now the owners of a guest house. Thanks Lauren Sophie & Harriet

15 July 2025
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Reply from Propp

Thank you for your kind words. We're glad we were able to help where others couldnt. Huge congats on your new guest house 😊

Rated 5 out of 5 stars

Erin was amazing

Erin was amazing! Efficient, communicative and personable. She really knew her stuff! I will be recommending Propp to my friend and family for sure. Great service all round - thank you so much.

15 July 2025
Unprompted review
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Reply from Propp

We are so happy to hear that Erin made such a great impression - we will pass on your kind words 😊

Rated 5 out of 5 stars

Great communication from PROPP

I found this company online and they have excelled with the communication in keeping me updated and letting me know what information I needed to provide.The only slight niggle I has was that it wasn't made clear that I would have to get a conveyancer, I had incorrectly assumed this was done with the mortgage. Had this been pointed out to me at the start when I agreed to go ahead, I could have sorted this out prior to going on holiday. Previous remortgages had had the conveyancer included with the mortgage. It was all sorted and I am extremely happy with the service I received.

2 July 2025
Unprompted review
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Reply from Propp

Thanks so much for the lovely feedback! We're really glad you felt well looked after and kept in the loop. Totally get the confusion around the conveyancer - that’s on us, and we’ll definitely be clearer about it in future. Glad it all got sorted in the end, and great to hear you're happy with how everything went! 😊

Rated 5 out of 5 stars

I had a fantastic experience and I will…

I had a fantastic experience and I will definitely continue to do business with the team that pulled the deal out.
They are very positive always and they are optimistic that they will get a positive result at the end.
They have fantastic communication skills that are equally to none. They are always there to take their calls and they reply to the emails quickly.

1 July 2025
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Reply from Propp

Amazing feedback - thank you so much! We look forward to helping you again in the future 😊

Rated 5 out of 5 stars

Efficient and lovely to deal with

The people at Propp were easy to talk to, explained everything thoroughly and responded very promptly. Always polite and helpful.

25 June 2025
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Reply from Propp

Thank you for your lovely review! Glad to hear that you felt well looked after, that exactly what we aim for 😊

Rated 5 out of 5 stars

First time buying a property through…

First time buying a property through auction and requiring bridging finance. I had lots of help from beginning to end from Jordan, Megan, Yve and Ellie which was much appreciated. I'd definitely use Propp again for my next investment.

23 June 2025
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Reply from Propp

Thank you! It means a lot that you would come back to us for your next investment - we'll be here when you're ready ☺️

Rated 5 out of 5 stars

Prompt and Highly Professional


I would like to take a moment to express my heartfelt gratitude to the incredible team at Propp for their prompt and highly professional response from our initial contact right through to the completion of our mortgage application.

Effective communication is vital in any business, particularly when navigating the often complex and sometimes daunting process of mortgage applications.

While our application took a little longer to process than we initially anticipated, the unwavering support we received from the Propp team, especially from Caroline and Ellie, made all the difference. Caroline stood out with her thorough engagement with us, providing updates at every stage—even the smallest details—ensuring we were fully informed and confident in the progress being made. Her dedication and attentiveness are commendable, reflecting both her personal commitment and the values of the entire organization.

Thank you all once again for your exceptional service, and please continue the fantastic work!

19 June 2025
Unprompted review
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Reply from Propp

Wow, what a review - thank you! We'll be sure to pass on your kind words to the team. Thanks again, and we're here should you need us again in the future 😊

Rated 5 out of 5 stars

Dedicated and efficient

Dedicated and efficient, resolving issues and effective at facilitating the best possible access to finances as required. Couldn't recommend more highly.

20 June 2025
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Reply from Propp

Thank you so much for your recommendation and for taking the time to leave us a review 😊

Rated 5 out of 5 stars

Efficient organization with the utmost…

Efficient organization with the utmost professional individuals supporting you the whole way through the journey of my father’s remortgage and purchase!
Transparent and straightforward process with clear trajectories and prognosis from start to finish
Well done Propp will be recommending this firm to all my friends, family and colleagues

13 June 2025
Unprompted review
Propp logo

Reply from Propp

Thank you for taking the time to leave such a lovely review! We're really glad the process felt smooth and clear 😊

Rated 5 out of 5 stars

Really helpful

Really helpful. Informative and kept us up to date all the way through a smooth process would highly recommend.

20 June 2025
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Reply from Propp

Thank you ☺️ Really appreciate the recommendation!

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