Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company to deal with

This is the second time our company has used Propp and they were just as impressive as last time. Both Joao and Sophie were friendly and helpful to deal with and on hand any time if I had any questions or queries. Wouldn't hesitate to use them again when needed.

20 March 2026
Unprompted review
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Reply from Propp

We really appreciate you choosing to work with us again - that’s the biggest compliment. Glad Joao and Sophie were there when you needed them 🙌

Rated 5 out of 5 stars

Highly recommend Propp — Very professional, efficient, and exceptional

This is now the third time we have worked with Propp, and once again, the experience has been exceptional.

As professional property investors with several years of experience, we have worked with numerous brokers, and Propp consistently stands out as the very best. Their level of expertise, professionalism, and commitment is truly second to none.

We would like to take this opportunity to sincerely thank Abbie, Kyle, and Paul for their incredible support, dedication, and persistence throughout the entire process. This was by no means a simple case, yet they handled every stage with precision, efficiency, and a strong sense of responsibility. Their hard work behind the scenes has not gone unnoticed, and we are genuinely grateful.

Propp is highly capable of managing all types of cases — whether for first-time buyers, remortgages, portfolio landlords, or professional investors. They approach both straightforward and complex transactions with confidence, clarity, and outstanding attention to detail.

What truly sets them apart is their unwavering commitment to their clients and their ability to deliver results, regardless of the challenges involved.

We will absolutely continue working with Propp for the long term and would not hesitate to recommend them to anyone seeking a reliable, knowledgeable, and top-tier brokers and professionals.👍

20 March 2026
Unprompted review
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Reply from Propp

Thank you - this genuinely means a lot, especially coming from experienced investors.
We know this wasn’t a straightforward case, so huge credit to Abbie, Kyle and Paul for getting it over the line.
Really appreciate your continued trust in us 😊

Rated 5 out of 5 stars

Amazing service from start to finish

I had such a positive experience working with Abbie, Keira and Jordan. They managed to get my bridging loan application approved and funds released in just 4 days, which honestly made all the difference as I was completing on an auction property.

They were incredibly responsive throughout — always quick to reply, keeping me updated, and making what has been a hectic process feel much more calm and manageable. What I appreciated most was how genuinely helpful they were, taking the time to guide me through each step and making sure I felt confident along the way.

I’m really grateful for their support and wouldn’t hesitate to recommend them to anyone needing fast and reliable bridging finance!

18 March 2026
Unprompted review
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Reply from Propp

Thank you so much for this - it really means a lot.
We know how intense auction timelines can be, so getting this over the line in 4 days is exactly the kind of impact we aim for.
We'll make sure Abbie, Keira and Jordan see this - they’ll love it 😊

Rated 5 out of 5 stars

Word are not enough

Words are not enough
Propp is the best and very professional
They are amazing job

10 March 2026
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Reply from Propp

What a lovely review - thank you so much ☺️

Rated 5 out of 5 stars

A very efficient service

A very efficient service. Contacts were helpful and guided me through the process answering my questions in a timely fashion . Nothing was too much trouble .

16 March 2026
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Reply from Propp

This is exactly what we aim for - clear, helpful, no hassle! Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Excellent

On the case, responsive, pragmatic, proactive.

13 March 2026
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Reply from Propp

That’s the brief. Every time. 😊
Thanks for trusting us with your deal!

Rated 5 out of 5 stars

great service

I am so thankful to Abbie and Keira for all their incredible help arranging my bridging loan. They were professional and absolutely amazing from start to finish.

6 March 2026
Unprompted review
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Reply from Propp

Thank you for the lovely review. We're really pleased to hear Abbie and Keira were able to support you throughout the process and make everything run smoothly.

We’ll be sure to pass your kind feedback on to them 😊

Rated 5 out of 5 stars

From start to finish Propp were great

From start to finish Propp were great ! every member of staff i dealt with was efficient, friendly, knowledgeable and kept the whole mortgage process moving along and kept me in the loop at every stage., Very impressed

5 March 2026
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Reply from Propp

Thank you for taking the time to leave a review. We appreciate you for choosing Propp and are glad we could help 😊

Rated 5 out of 5 stars

They are very confident in what they…


They are very confident in what they advised, they contact me to update me on each process your case is going , very potile and trsnparent

6 March 2026
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Reply from Propp

Thank you for the review 😊

We're really pleased to hear you felt confident with the advice given and that you appreciated the regular updates throughout the process.

Rated 5 out of 5 stars

A very professional approach…

A very professional approach efficiently delivered. My particular circumstances were perhaps unusual, so I was very grateful of the help and obvious experience that the team were able to provide.

23 February 2026
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Reply from Propp

Thank you for the kind review. We're really pleased we could help and that the team’s experience made a difference, especially given the unusual circumstances.

It was a pleasure working with you, and we appreciate you choosing Propp 😊

Rated 4 out of 5 stars

Good service

Good knowledge, good communication, friendly, quick and professional. Fees slightly steep for relatively easy product transfer.

18 February 2026
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Reply from Propp

Thank you for the review! We’re really pleased to hear you found the team knowledgeable, friendly and easy to work with.

We appreciate the feedback on fees as well. While some cases can appear straightforward on the surface, our role is to ensure the right lender, structure and terms are secured while managing the process from start to finish to make things as smooth as possible.

Thanks again for choosing Propp 😊

Rated 5 out of 5 stars

Highly recommended

We had quite complicated requirements for bridging refinance and ambitious timescales. Propp were the only company we could find who could help us. Peter was very helpful and reassuring on our initial call, and remained attentive and responsive throughout the process (even when I must have been giving him a constant headache!) Although we didn't meet the original deadline, Peter was very helpful in communicating with us, our existing lender and our surveyor, and got it all through in the end, when sometimes it seemed unachievable.

8 January 2026
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Reply from Propp

Thank you for such an honest and thoughtful review.

Complex bridging refinances with tight timescales are never straightforward — so we’re really pleased we could step in where others couldn’t.

Staying calm, communicative and solution-focused (even under pressure!) is exactly how we approach tricky deals. And while deadlines don’t always go perfectly to plan, pushing it through when it feels unachievable is what matters most.

We’re grateful you trusted us with it 😊

Rated 5 out of 5 stars

Megan and Jake have worked hard to help…

Megan and Jake have worked hard to help process quite a complicated refinance and taken us through to offers with skill and attention to detail

25 February 2026
Unprompted review
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Reply from Propp

Thank you, JY 🙌
We know complex refinances can take real focus, so it’s great to hear Megan and Jake guided it through to offer with skill and attention to detail.

Rated 5 out of 5 stars

Excellent service from start to finish

My experience with Propp has been first class! I was having issues with obtaining a mortgage through a high street lender, and after Propp took over, I was able to secure a bespoke mortgage.
Communication throughout the process was excellent. Lauren and Sophie kept me constantly informed, and chased the mortgage lender when necessary. I would definitely recommend if you too are having difficulties securing a mortgage deal.

20 February 2026
Unprompted review
Propp logo

Reply from Propp

Thank you for such a brilliant review 🙌

We’re so pleased we could step in and help structure a solution when the high street couldn’t. That’s exactly where bespoke, specialist advice makes the difference.

Really appreciate the recommendation, and we’re here whenever you need us again.

Rated 5 out of 5 stars

Great company

Great company. Helped me with a few amazing deals and really smooth process all round. Highly recommend and just to mention, Abbie and Molly, both stars 🌟.

20 February 2026
Unprompted review
Propp logo

Reply from Propp

Thank you! And we’ll make sure Abbie and Molly see this — they’ll be chuffed ☺️

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