Propagation Place Reviews 899

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and vigor of the plants received. Many people also appreciate the careful and sustainable packaging, often noting that their orders arrived in perfect condition. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with aspects of the delivery service. Issues included plants arriving later than anticipated, unexpected delivery times, or plants arriving in poor condition due to transit or being too dry. A few customers also mentioned receiving plants that were smaller than expected or not matching the advertised selection.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly praising the health and quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the promptness, care in... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Propagation Place was easy, I ordered some perennials which came in spring and have recently received my hot house plants. They are all of an excellent size and vigour with a large healt... See more

Company replied

Rated 5 out of 5 stars

Ordering system was a very simple procedure with the Florence Fennel bulbs arriving by the Post Office being well packed. In between my order the team replied to two emails in a timely manner and al... See more

Company replied

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Plants arrived in good condition and…

Plants arrived in good condition and quickly perked up after planting. No plastic packaging- massive bonus. My only concern is that they arrived so late in the year. Hoping the weather will hold long enough for them to really get established before the first frosts

26 September 2025
Unprompted review
Rated 3 out of 5 stars

The plants all arrived in great shape…

The plants all arrived in great shape and everything I ordered was there. I also liked the minimal cardboard based packaging.
I strongly disliked that I couldn’t get an accurate delivery schedule and the inconvenience of that would put me off buying from propagation place again.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Chaotic order management

I placed one order this year which would be spread over Summer, curbits, hot house and autumn. All to be collected from the Farm at times and dates I would select. The Summer batch was delivered unexpectedly and we were unable to plant out immediately so the survival rate was poor. Curbits was OK. Thinking I was collecting some plants missing from the Hot House batch, we ended up with half the summer batch again. I cancelled the rest of the summer batch and was told they couldn’t produce the missing Hot House batch plants so would get a refund (I was expecting plants so a refund was not helpful). I went to pick up the final Autumn batch and it was not ready so had to return the next day. I love the concept of locally-produced, no-plastic plugs. It’s very convenient as our allotment is part of the Farm site and the staff have always been lovely. However, my experience this year has been pretty useless. It’s not easy navigating back through emails to find out what should be delivered when, when things go wrong. And the delivery of different batches of plants at different times is way too complicated. So on balance, I’m probably not going to be buying plants from here again.

24 September 2025
Unprompted review
Rated 3 out of 5 stars

Not sure yet

Plants were well packaged. But the package can be easily damaged as it was. The plants were quite small and needed careful handling. Ill be able to say more as they develop

21 September 2025
Unprompted review
Rated 4 out of 5 stars

The small plants are an excellent way…

The small plants are an excellent way together a head start while the soil is still warm. They all arrived carefully wrapped in sustainable materials. Some of the plants were a bit tall and leggy but I’m hoping they’ll recover now they’re in the ground.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Herbs, radish and chillies

This year I bought from you herbs, chillis and Mooli radishes.
Everything has done so well!
A huge amount of chillies and and Mooli.
A wonderful crop of coriander and other herbs.

The plants always arrive when promised, packed with care and in great condition.
The scotch bonnets are in great condition.

Due to health problems, I was not around to prepare ground and sow seeds.
Your plants saved my garden, so thank you and I will be back!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best for the plants. Secondly the packaging was brilliant. All easily biodegradable, cardboard, tape and straw.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful plants for an autumn harvest

I was really pleased to be able to find some plants late in the season which I could order online to create an autumn/winter harvest.
The plants arrived strong and healthy and beautifully packaged and are already growing in their new home.
Thank you to all the "Propagation Place" Team.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Plants were healthy and well packaged

Plants were healthy and well packaged. Looking forward to nurturing them for many years. I was surprised to see physalis as they aren’t full hardy in my area but luckily I have space in my unheated greenhouse. Excited for spring! Keep up the good work

4 September 2025
Unprompted review
Rated 5 out of 5 stars

What a great place!


My plants are so healthy and arrive packaged safely and sustainably.
Lovely selection of vegetables and I’ve loved growing things I might not have tried myself.
I got the Seasonal Garden in a Box and I can’t recommend it enough.

1 August 2025
Unprompted review

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