Pronto Insurance logo
Visit website

Pronto Insurance Reviews 

2,920
•
TrustScore 4.5 out of 5

4.5

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, often highlighting their excellent customer service. Many found the overall process to be fast, easy, and professional, appreciating the quick assistance received. People also frequently mention the affordable prices and competitive rates offered, making their insurance accessible and cost-effective. However, some customers also noted challenges with communication and process efficiency. A few people experienced associates not returning calls or delays in follow-up, leading to frustration. Others found the process inconvenient, with unexpected last-minute policy changes or difficulties in resolving issues, sometimes involving third-party communication breakdowns.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and excellent... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great, fast, and excellent... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and ease of use. Customers... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates to be the best and most... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the online service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciat... See more

Rated 5 out of 5 stars

Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!

Rated 5 out of 5 stars

Sells agent miss Cynthia gave me a great deal on my vehicle,she also gave me the best costumer service pronto is very lucky to have her.

Rated 5 out of 5 stars

Thank you Blanca Castaneda you rock and I love all the help you did for me today ,you helped me so much ❤️ supper sweet and definitely . Will recommend you ,to all my family and friends have a bl... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Financial Consultant
  5. Home Insurance Agency
  6. Renter's Insurance Agency

Information provided by various external sources

Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,920)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer Service

I called and obtained a new policy with Maria Sixtos at this location. She assisted me and explained everything I needed. She has the best customer service..

30 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look